Upgrade to remove ads
Psyc 310 Exam 3
Terms in this set (69)
What are the focal areas of a performance appraisal instrument?
-Goal Focus: prevents crimes
-Task Focus: arrest procedures, use of vehicle
-Trait Focus: honesty, courtesy, dependability
-Competency Focus: driving skills, public speaking
What are the different employee comparison methods? (be prepared to be tested about definitions and scenarios)
employees ranked from best to worst
a group of employees to be ranked are compared one pair at a time
a predetermined percentage of employees are placed into a number of performance categories.
What are the different, common rating errors? Be prepared to be tested via the presentation of definitions and/or scenarios.
single attributes or an overall impression affects the ratings made on each relevant job dimension
all employees given HIGH ratings, regardless of their actual levels of performance.
all employees given LOW rating, regardless of their actual levels of performance.
all employees rated in the MIDDLE, regardless of their actual levels of performance.
What are the steps in developing an employee training system?
-Determine training needs by performing a needs analysis.
-Develop training program (establish goals and objectives, prepare the training, motivate employees, and conduct the training
Evaluate training success
What are the orderly steps with respect to conducting the different types of needs analyses? (i.e., in what order should you conduct the different types of needs analyses?)
2. Task Analysis
3. Person Analysis
What are some strategies used to get trainees to attend the training?
-require attendance on the clock
-Voluntary--on the clock, just in time rather than just in case, make training interesting, focus on core competencies, increase buy in, provide incentives (food, certificates, college credit, pay increase)
-reduce stress associated with attending
When learning by modeling others, what are the necessary characteristics of the model and of the observer?
MODEL: successful, status, similarity
OBSERVER: attention, retention, reproduction skills
What strategies ensure transfer of training?
-use realistic training programs
-have opportunities to practice work-related behavior during the training (over learning)
-provide employees w/ the opportunity to apply their training
-Ensure mgmt is supportive of the training
-have employees set goals
What are the different criteria used during the evaluation of training results? Be prepared to be tested via the presentation of definitions and/or scenarios.
-Application of training
-Return on investment
assessing the extent to which the training content reflects the KSAOs required to perform the job.
assessing the extent to which employees enjoyed the training and learned form training
assessing the extent to which actual learning took place and actual KSAOs were acquired from training
Application of training
assessing the extent to which employees can apply the learned material.
Assessing the extent to which the training impacts the business and the manner in which the overall company is affected by the training (e.g., the reaching of company goals)
Return on investment
Assessing the extent to which the organization actually saves money due to the training after accounting for training costs.
What are the different types of self-esteem? Be prepared to be tested via the presentation of definitions and/or scenarios.
What are the different types of needs proposed by David McClelland? Be prepared to be tested via the presentation of definitions and/or scenarios.
-Basic biological needs
basic biological needs
survival needs for food, air, water, and the like
security, stability, and physical safety
interaction with other people
recognition and success
to realize one's potential
Which need theory has three levels of needs and allows individuals to skip levels?
CLAYTON Alderer's ERG Theory
According to two-factor theory, what are the elements related to the job context that when absent cause lack of motivation and job dissatisfaction known as?
When does feedback best increase performance; when is feedback most effective?
-BEST INCREASE WHEN : -it is positive and informative rather than negative and controlling.
-MOST EFFECTIVE WHEN: -you utilize self regulation theory (allows employees to monitor own program)
What are the components of the equity theory? Be prepared to be tested via the presentation of definitions and/or scenarios.
personal elements that we put into our job
elements that we receive for our jobs
ratio of how much employees believe they put into their jobs to how much they believe they get from their jobs
Which theory asserts that an employee's motivation is related to how fairly she believes she is being treated compared to other employees?
What are the different forms of organizational justice? Be prepared to be tested via the presentation of definitions and/or scenarios.
The perceived fairness of the actual decision made in an organization.
The perceived fairness of the processes and methods used to arrive at the decision.
The perceived fairness of the interpersonal treatment employees receive.
What is a definition of Organizational commitment?
the extent to which an employee identifies w/ and is involved w/ an organization
Which theory asserts that "new" employees who work with highly satisfied and highly motivated "old" employees are more likely to be highly satisfied and highly motivated themselves?
Social Learning Theory
What method to meet growth and challenge entails an employee performing from time to time several different jobs in an organization?
What has research shown regarding the costs of turnover?
the aspects can tell numerically what it costs when someone leaves the company, but they're aspects to turnover that you can't quantify. -cannot quantify loss of productivity, inefficiency, overtime, and training cost.
What are the important purposes of performance appraisals?
-feedback and training (65%)
-personnel decisions: raises(86%)
Feedback is obtained from whom in a 360-degree feedback system?
What are the different types of rating scales? Be prepared to be tested via the presentation of definitions and/or scenarios.
-performance based: expectations have been met
-Normative based: comparison to other employees
-Frequency based -ex. always, almost always, often, seldom, never)
What are the definitions of training?
-the systematic acquisition of skills, concepts, or attitudes that result in improved performances
-the planned effort by an organization to facilitate the learning of job-related behavior on the part of its employees
What are the different types of needs analyses and what are the respective purposes of the different types of needs analyses?
lecture to acquire knowlege (live or video)
learn to apply knowlege, practice new skills, and learn interpersonal skills through case studies, simulations, and role play & behavioral modeling.
books and videos; programmed instruction through web-based instruction (e-learning) and computer based instruction
modeling, job rotation, apprentice training, coaching, mentoring, and performance appraisal.
What are the different types of training methods and what are the respective purposes/goals of the different types of training methods? (i.e., what do the different training methods allow trainees to do?)
classroom, distant, and on-the-job
What are the concepts/ learning principles behind programmed instruction?
-trainee is actively involved in the learning
-material is presented in small units
What are the problems associated with using coaching as a training method?
not all employees are good coaches, coaching can lower the coaches work productivity, pass through programs and corporate coaches can alleviate problems
With respect to the evaluation of training results, what does the research design entail and what does the research design allow a researcher to control for during the evaluation?
A control group consists of employees who will be tested and treated in the same manner as the experimental group, except that they will not receive training. The control group will be subjected to the same policy, machinery, and economic conditions as the employees in the experimental group who receive training. It allows a researcher to look at the training effect after controlling for outside factors.
(control group) \
What is a definition of work motivation?
the attitude one has to do their job
What are the different strategies used when attempting to increase employee self-esteem? Be prepared to be tested via the presentation of definitions and/or scenarios.
Which component of the job characteristics theory involves an employee being able to connect her efforts with an outcome?
According to two-factor theory, what are the factors that are related to the job content that when present lead to motivation and job satisfaction known as?
What are the qualities of effective goals?
specific, measurable, attainable but difficult, relevant, time bound
What are the different individual and organizational financial incentive plans? Be prepared to be tested via the presentation of definitions and/or scenarios.
INDIVIDUAL: pay for performance, merit pay
ORGANIZATIONAL: gain sharing, stock options
What are the components of the expectancy theory? Be prepared to be tested via the presentation of definitions and/or scenarios.
-Expectancy: The perceived relationship between the amount of effort an employee puts in and the resulting outcome.
-Instrumentality: The extent to which the outcome of a worker's performance, if noticed, results in a particular consequence
-Valence: The extent to which an employee values a particular consequence (if you don't value a raise you wont be motivated)
M = E (I * V)
What does the social leaning theory assert with respect to work motivation and job satisfaction?
If the veteran employees are highly motivated and satisfied with their jobs and their employer, new employees will adopt and model those same attitudes. The reverse is also true.
What is a definition of job satisfaction?
the attitude an employee has towards his or her job.
What are the personality variables that are associated with the tendency to be satisfied or dissatisfied with one's job?
Core Self-Evaluation: Four personalities variables, whether genetic or environmental, are associated with the tendency to be satisfied or dissatisfied with one's job.
self-efficacy: perceived ability to master their environment
locus of control: perceived ability to control their environment
What method to meet growth and challenge entails employees being given more tasks to do at one time?
What factors and strategies can organizations implement in order to increase attendance; what are some methods for dealing with absenteeism?
-reward for attending, discipline for not attending, have clear policy and record keeping, decrease employee stress, reducing illness
THIS SET IS OFTEN IN FOLDERS WITH...
PSYC 310 Dr. Christie Charles Exam 1
Psyc 310-Charles-Exam 2-ULL
I/O Psychology University of Louisiana
I/O psych test 3 Christie Charles ULL
YOU MIGHT ALSO LIKE...
Psych 310 Exam 3
Psych 310 Exam 3 (Christie Charles UL)
Psych 310 Exam 3 (Christie Charles UL)
OTHER SETS BY THIS CREATOR
Mus 470 listening list
MKTG 345 - Test 4 B(2)
ENVS 150 Visser: Exam 4
spanish final questions