Business Management and Administration Cluster exam
Terms in this set (100)
In order for a contract between two parties to be legally binding, one party must make an offer and the other party must accept the offer. This offer and acceptance meet the __________ provision.
When an agent legally acts in the best interests of his/her client, the agent is establishing a(n) _______ relationship.
Which of the following usually is a benefit of listening to others and trying to understand what they are saying in order to respond appropriately:
Respect of coworkers
An effective technique for personalizing a telephone sales presentation is to
Greet the customer by name
One of the advantages of rehearsing an oral presentation is that it gives the businessperson the opportunity to
Time the presentation
When writing persuasive messages to convince customers to do something, it is often helpful to explain the
Benefits of taking action
Supplemental materials that help to explain the information contained in a simple report can be included in the form of
When analytical reports contain information that readers might disagree with, writers should back their conclusions with
Which of the following statements would be placed in the introductory section of a research report:
The purpose of this study is to determine why sales have been decreasing for three consecutive quarters
What channel of staff communication are managers usually unable to control?
Employees usually are able to provide good customer service by considering the customers'
A customer has politely expressed dissatisfaction with the business's policy, but s/he is actually upset about an employee's attitude. This is an example of a
Offering higher wages, employee-assistance programs, and benefits are responses to limited
What happens when the amount of a good that is supplied is greater than the amount demanded?
Prices go down
The amount of satisfaction a product will provide a customer is referred to as the product's
Individuals put limits on their own economic freedom by
Making personal economic choices
Risks that may result in a loss, no change, or a gain are
One of the benefits of economic growth is that government
Can carry out its activities more easily
Which of the following is an important language consideration when conducting business with Canadians:
French Canadians should be provided printed materials in both French and English
David Lyle, an American businessperson, is in Munich, Germany to negotiate a deal with Braun's Bratwurst Company. When David opened his presentation with a joke, Braun's executives glared at him, and the room was silent. If David had done some research, he would have learned that
It is inappropriate to use humor with Germans in business situations
Katherine is going on a business trip to Argentina. Cecilia, Katherine's coworker, is from Argentina. Cecilia tells Katherine to make sure that she keeps her hands on the table because it is considered rude to put your hands in your lap while in a restaurant. Cecilia's tip is related to
When doing business in Taiwan, foreigners should avoid winking because this is considered a(n)
Which of the following is an example of a Saudi Arabian custom that relates to gender:
Women are not permitted to drive a car
Foreign businesspeople should understand that Saudi Arabians might leave a business meeting for several minutes to attend daily prayers. This is an example of a custom related to
Paige is a Canadian businessperson who is attending a meeting in India. What should Paige wear to the meeting to make a positive, professional impression?
Emotional intelligence is especially important today because
Collaboration is becoming a standard method of achieving business goals
Most people have consistent patterns of behavior that are based on their personal characteristics known as personal
In order for responsible employees to meet deadlines or timelines on the job, they must learn to avoid
Susan is a purchasing manager for a manufacturer. On Monday, Susan received a call from the plant manager, who frantically told Susan that the production line ran out of 3/8" washers, which has forced production to stop. Because Jason is the senior buyer in charge of ordering the washers, Susan set up a meeting with Jason to discuss the problem. During the meeting, Susan asked Jason to explain why the washers were out of stock. Jason replied, "Well, I told the office assistant to check the inventory. It's not my fault that we don't have the washers in stock." What is Jason doing?
Blaming another person for his mistake
To manage your work commitments in a timely manner, you should first
Determine the time it takes to complete various tasks
A person who has willpower would also be described as having
Employee recognition and approval is a form of __________ feedback.
Jim likes to tease Susie because she gets upset, but she doesn't say anything to him about it. What kind of behavior is Susie exhibiting?
Abby feels that the company's vacation policies are fair, while Joe thinks that they are too strict. Abby and Joe's disagreement is an example of a(n) ___________ conflict.
Which of the following is a cost of credit:
Which of the following is an example of an individual setting a financial goal:
Saving enough money to retire in 10 years
Business risks caused by negative personal characteristics are examples of __________ risks.
In order for an accounting system to be useful to the business, the accounting information it contains must be
Accurate and up-to-date
Which of the following phrases effectively describes a business's income statement:
The cash conversion cycle should be
As short as possible
Businesses regularly evaluate and compare the figures in their original budgets to the actual figures in order to
Which of the following business functions is responsible for developing a firm's employee-orientation program:
Information consists of facts and data for a specific situation or condition, and knowledge consists of __________ and ___________ that accumulate over time.
Pamela has devised a process that helps her complete her work in a more efficient manner. This is an example of
To have effective knowledge-management processes, businesses need their employees to have a(n) __________ attitude.
46. What do companies often use to assign and track various business tasks?
Which of the following is an example of a business taking action to legally protect its intellectual property:
An organic farm obtains a patent for a new hybrid tomato plant
The use of sorting techniques to capture knowledge involves
Comparing and ordering concepts
What process involves all of the planning, pricing, promoting, and distributing activities that must take place in order to get goods and services to the consumer?
Paulette works for a retail chain. She has been asked to determine if the retail chain should build another store in a remote but growing area of town. After obtaining the necessary information, what format should Paulette use to present her findings?
How does appropriate information management affect a business's relationship with its customers?
Businesses serve customers more effectively
Which of the following is an example of a business managing its information in an ethical manner:
The XPB Company takes precautions to maintain the privacy of its clients' information
Which component of project-management software helps project managers to determine the length of time that a series of interdependent tasks will take to complete under various circumstances:
Which of the following is a typical reason businesses keep financial records:
To make budget comparisons
Which of the following is a business trend that might affect a local company:
A primary reason for a business to interpret statistical findings is to
Aid decision making
To maintain a hazard-free work environment, local regulations might require businesses to undergo
Which of the following is a major effect of employee accidents on a business:
The purpose of depositing large bills in drop boxes upon receipt is to prevent
Which of the following activities should be an employee's top priority:
Completing a status report that takes 45 minutes to prepare for a meeting that will occur in an hour
Which of the following situations is an example of employees coordinating their work efforts:
Gavin orders inventory based on the forecast that Madelyn has prepared for him
When you look at whether or not your project is "do-able," what should you examine?
How long you have to complete the project
Which of the following is a situation that involves a project manager involved in a control activity:
Tim reviews an inventory-status report to determine if there are enough supplies on hand for the next project phase
What should project managers do when an unexpected situation occurs during the execution of a complex project?
An important step in the process of purchasing equipment and supplies for the business is
When companies work with their vendors to develop mutually beneficial business arrangements, they are more likely to
Maintain long-term relationships
Cassandra is a buyer for a department-store chain. On Tuesday, she placed a seasonal order with an apparel vendor without providing specific models, sizes, colors, or ship dates. What type of order did Cassandra place?
A business orders 10% more widgets than it needs because the supply of and the demand for widgets have been difficult to forecast in recent months. This is an example of a business ordering __________ inventory.
Because the ILM Manufacturing Company orders large amounts of bolts and washers, the company's buyer asks its parts vendor for an additional five percent off the invoice total. This is an example of a business negotiating
A quantity discount
Why is production important to businesses?
It creates goods and services businesses can sell
Why should maintenance schedules for company equipment be established and followed?
To minimize equipment failure
When employees review and analyze financial reports and income data from different time frames, they are
Which of the following is a characteristic of orderly and systematic behavior:
Doing things in an organized and methodical manner
Which of the following is not part of a person's weekly master plan in time management:
Scheduling when an activity will be completed during the day
Which of the following is a source of career information that is available in most schools:
How should a job seeker respond to a business's help-wanted advertisement that asks applicants to send a resume?
By sending a resume and a cover letter
The primary focus of most professional organizations/associations is generally to
Expand members' professional knowledge
Employees who are unsure about workplace protocol and procedures should
Ask their managers to clarify the policies
Which of the following is the most serious consequence to an employee who fails to follow the business's rules of conduct:
Which of the following is the proper sequence for the chain of command:
Chief Executive Officer, Chief Financial Officer, Accounting Department Manager, and Accounts Payable Specialist
What do organizational goals provide to a business?
What is the primary action needed to ensure that employees understand their roles in meeting the business's overall goals?
In which component of the project's statement of work (SOW) would the following message most likely appear: "Due to the limited amount of time allocated to complete the study, the survey sample size may need to be reduced."
Why do project managers develop a work breakdown structure (WBS) for complex projects?
To identify and better manage all project activities
A project manager who wants a central location that contains relevant information about each component of the work breakdown structure (WBS) should develop a
Corrine is the project manager for a research project. Yesterday, Corrine told Anthony, one of the project team members, that he is responsible for developing the sample plan for a survey. What was Corrine doing?
Releasing equipment, materials, and team members are tasks that are completed during the ___________ phase of a project.
When evaluating the quality of its product, one factor that a business considers is the feedback that it receives from the product's users, which indicates
Capability Maturity Model Integration (CMMI) software has the ability to conduct an audit that compares the business's existing production and acquisition processes with the CMMI model. The audit provides information that will allow the business to
Incorporate the best overall quality-improvement processes
A potential benefit to businesses that implement continuous quality improvement processes is
Michelle has acquired proof that her coworker Ted has been embezzling money from the company. If Michelle fails to inform her employer about Ted's activities, what will likely occur?
The company's financial risk will increase
To reduce the risk of unauthorized access to confidential data, businesses use security software to protect their
To reduce the risks associated with noncompliance, a business should continuously monitor
Scheduling and assigning work, checking the quality of work, making sure projects meet deadlines, and handling employees' job problems are primary responsibilities of
The fundamental activity associated with the planning function of management involves
What is a primary consideration when organizing employees' workloads?
What management function involves identifying qualified candidates to perform the business's work?
What is an important question that a manager must consider when hiring a new employee?
How will the company compensate this worker?
One activity associated with the directing function of management is
As a manager, Pablo is taking steps to correct a problem that is affecting the business's productivity. Which of the following types of control is Pablo using: