Business Administration Core Exam
Terms in this set (100)
Karla and Brad are college graduates who have received a small inheritance from their grandfather's estate. Karla and Brad have always wanted to own a business, and they are committed to devoting both time and money to making it a success. What type of business ownership would you recommend to Karla and Brad?
Gabriella is writing a professional report about the trends occurring in a specific industry. What source would provide Gabriella with the most relevant, up-to-date information?
Millie is reading a book to learn how to knit. She wants to make her sister a scarf for Christmas, but it's only a week away, and she doesn't have much time. Millie decides to skip ahead of the directions, and the scarf winds up looking more like a potholder. Which of the following tips for following directions did Millie ignore:
Which of the following is an example of a good listening skill:
Asking appropriate questions
In all business occupations, it is important for workers to have effective use of
The most effective way to interpret others' nonverbal cues often is to look at their
An effective technique to use to clarify information when giving verbal directions involves
Demonstrating a procedure
It is most appropriate for businesspeople to use complex, technical jargon when they are
Speaking with coworkers
A recommended way to find out why the caller has phoned your business is to
Ask the caller, "How may I help you?"
When taking notes during a seminar, a businessperson should write down
A guideline for effective, written business communication is to write clear, direct letters that immediately explain to the reader the
Purpose of the message
Which of the following would help Caitlin emphasize the most important points and clarify the crucial concepts of her business report:
When writing a business report, Thomas might check his writing and style manual to determine the
Appropriate way to cite his resources
The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn; Assistant Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047; email@example.com. This information is Molly's e-mail
A business letter that presents its message in as few words as possible would be described as having
Which type of communication is being used when a salesperson sends a message to the store manager?
Which of the following is the most appropriate method for supervisors to use when communicating about personal or confidential issues with individual employees:
An unhappy customer wants to return some merchandise. The salesperson listens well and is polite and courteous to the customer. As a result of this professional approach, the customer leaves the business satisfied. This is an example of
Building positive customer relations
What should you do to be prepared to answer customer questions?
Find out what you need to know to do your job well.
Which of the following is a guideline for employees to follow in handling customer inquiries:
Make sure you clearly understand customers' inquiries
By accurately explaining the company's policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company's
When assisting domineering/superior customers, which of the following is not an action to take:
Do most of the talking yourself.
The first step in handling customer complaints is to
Listen to what the customer has to say.
Cash-register tapes and shipping forms used by a business would be classified as industrial
Sara told her mother that she'd like a new bicycle for her birthday to ride to the park. What type of want or need is this?
Which of the following is an example of creating form utility:
Sewing a dress
When the price of a product is high, consumer demand will usually be
A business owner who is acquiring a partner in order to obtain additional operating funds is performing which business activity?
Which of the following is a statement that is true for all economic systems:
People are interdependent
What is one of the identifying characteristics of private enterprise?
Freedom in the marketplace.
The type of business organization that offers its owners the most protection from risk is a
Government bans or controls monopolies because monopolies
Do not always benefit consumers.
Which of the following parts of self-management reflects the ability to adjust to new and changing situations:
Which of the following describes the relationship between self-esteem and your success in life:
Important to success.
Eliminating undesirable traits requires
Taking some action
An example of a nonverbal signal that you can use to establish a connection with others and indicate that you are tuned in to what they are saying is
Which of the following is a method a responsible worker could use in order to become more productive:
Read current industry materials.
What should be a responsible worker's primary work goal?
To be as efficient as possible.
The characteristics that reflect an individual's honesty, dependability, and fairness are referred to as
Mr. Field makes all the important decisions and gives his employees very specific instructions. Which of the following describes Mr. Field's management style:
What is the not-so-good news about maintaining a positive attitude?
It takes more effort to be positive than to be negative.
Which of the following is not a guideline for responding to criticism in a constructive manner:
Tell the person involved exactly what you think of the situation.
Tom believes that his own culture is naturally better than other cultures. This is an example of
Ethnocentrism. Tom's belief is ethnocentric.
In order for the process of communication to work effectively, it must include __________ of the information transmitted
Five minutes before closing time, a customer requested a special order to be delivered that day. Lee was in the process of closing for the day, but the customer was insistent. Lee agreed to assemble the order and deliver it. Lee's behavior would be described as
The XYZ Company has a committee whose members are appointed for three-year terms to review the company's hiring policies. This committee is an example of a __________ committee.
Which of the following leadership characteristics would be too difficult to "fake":
Passion for work and people.
When management and employees see the same image of what the business is capable of being in the future, they are sharing a(n)
Which of the following is a true statement about coaching:
Coaching is enabling others to reach their potential
In which of the following situations might a business be held liable for the unethical behavior of its employees while they are on the job:
Female applicants are harassed during interviews.
Which of the following is the opportunity cost for a person who decides to place $500 in the bank rather than purchase something s/he really wants but does not need:
Hanson Supermarket wanted to establish a form of business credit with Smith Wholesale Company that would allow the owner to purchase meat, vegetables, bread, and milk products on a "90 days same as cash" basis. The owner also wanted a credit account that would require payments every 30 days so that s/he would not have to make large payments. The type of credit account that would best suit Hanson Supermarket is a(n) ___________ credit account.
Ali is borrowing $275,000 from a bank. So Ali understands the terms of the loan, the bank outlines the terms in a formal agreement and requires Ali to sign it. This is an example of a financial
One advantage to setting attainable goals is that you
Are less likely to become discouraged
Which of the following is a source of income that a person should consider when developing a personal budget:
Each year, Marla must pay a certain percentage of the value of her home to the local government. Which of the following is the tax liability Marla is responsible for paying:
Which of the following is a safeguard that can be used when writing checks:
Don't sign blank checks that could be filled out by a dishonest person.
When reconciling bank statements, it is important to consider
Checks that have not cleared.
It is important to protect against identity theft to prevent unauthorized individuals from
Obtaining credit in your name.
While preparing her annual income tax return, Kate determined that she had her employer withhold more tax than necessary. As a result, Kate is eligible for a government
Which of the following types of broker usually charges the highest commissions:
Of the following lending investments, which is not offered by a bank:
How does insurance benefit a business?
Protects against financial loss.
Information that a business keeps in its accounting records includes its
Revenues and expenses
A company's current balance of assets and liabilities falls under the focus of
Working capital management
Which of the following is not a purpose of an exit interview:
To negotiate compensation and benefits.
To improve a business's effectiveness in providing customer satisfaction, the business's marketing activities and its other business functions should be
Which of the following statements is an example of an opinion:
Politicians are unethical and should not be trusted
Emma is preparing a report about business trends in her industry, which she must submit to her manager in two days. The most efficient, cost-effective way for Emma to obtain the information is to
Analyze information that is posted on the industry's trade association's web site.
One way for a person to verify the reliability of an online article's information is by
Comparing the information with other articles about the topic
An advertising agency wants to communicate its television commercial idea to a client. What format would be the best for the agency to use?
What portable device can businesspeople use to store electronic documents, so they can later retrieve them from other computers?
Appropriate information management saves businesses time and money by
Maintaining higher levels of productivity.
Which of the following is the type of information system that contains word-processing and spreadsheet applications:
Which of the following is an Internet-access source that allows computer users to log onto the Internet without a physical connection:
Business people often use the calendar applications on their cellular telephones to
Track their appointments.
To streamline its information systems, the Mason Company wants to purchase a computer program that performs a variety of related functions, such as accounts payable, accounts receivable, and general ledger applications. The Mason Company should purchase a(n) ____________ computer package
Which of the following is needed to post a web page:
Which of the following is an example of one of a business's inputs:
Which of the following statements about practicing good safety habits is true:
Employees should always be thinking about safety
Which of the following is a true statement:
Accidents and injuries occur frequently in the workplace
To best handle serious illnesses or injuries in the workplace, employees should thoroughly understand the company's __________ procedures.
Which of the following situations is an example of business security:
Employees are required to enter and exit the business through one door.
Providing an uninterrupted flow of goods or materials is an important aspect of which of the following business activities:
Which of the following is an example of a business placing a blanket order with a vendor:
Ordering goods without specifying style.
Which of the following lists the components of the production process:
Inputs, a conversion process, and outputs.
Your body language affects how you present yourself in terms of your nonverbal cues and the
Manner in which you carry yourself.
A personal characteristic that helps people to reach their goals is
Which of the following does not describe decision making:
Changing one requirement.
A man comes to pick up his order at the office where Courtney works. When she tells him his order hasn't arrived yet, he seems a little upset. She asks for his order number again so she can double-check it and find out where it is. Which step of the seven-step problem-solving method does this situation illustrate?
Which of the following is an external source of information about yourself that could help you to develop
To help make tentative career decisions, you should know the educational and training requirements as well as
Your major strengths, aptitudes, and interests.
What do employees need to be successful in most business careers?
Basic academic skills
Entrepreneurs protect the profitability of their businesses by developing which of the following skills:
Financial and problem-solving
Students searching for a job should check the listings posted in the school's
One way that an applicant can indicate a sincere interest in the job during an employment interview is to
What should job applicants offer to do in the closing paragraph of an interview follow-up letter?
Provide further information
One way that individuals can obtain valuable work experience before applying for full-time paying positions is to
Serve an internship.
As president of her large company, which should be Sandra's first priority?