69 terms

311 Chp 1

STUDY
PLAY
Knowledge workers are professionals who ________.
create, modify, and/or synthesize knowledge as a fundamental part of their jobs
Which of the following predictions made by Peter Drucker is true?
Knowledge workers are continually learning how to do their jobs better.
Who among the following coined the term "knowledge worker"?
Peter Drucker
Which of the following occurred when Alvin Toffler's "third wave" gained speed?
Information became the currency of the realm.
The various services offered by Google, such as Gmail (e-mail), Google Drive (word processing), or Google Calendar, all of which are accessed via a Web browser, freeing users from the task of installing or updating traditional desktop applications or worrying about storing or backing up data, are good examples of ________.
cloud computing
Which of the following terms means "knowing how to use a computer"?
information literacy
The ability to independently learn new technologies as they emerge and assess their impact on your work and life is called ________.
computer fluency
Advances in cloud computing (think Gmail, Evernote, or DropBox) allow for accessing e-mails, files, notes, and the like from different devices, enhancing portability and mobility in computing. T or F?
True
According to futurist Alvin Toffler's description of the "waves of change" in his book The Third Wave, the "first wave" was based on the movement from the machine age into the information age. T or F
False
The most significant trend affecting organizational IS personnel in the next decade—according to research firm Gartner—is consumerization of IT. T or F
False
Which of the following is an economic change brought about by globalization enabled by information technology?
increase in the outsourcing of labor
Which of the following is a technological change brought about by globalization enabled by information technology?
enforcement of global patent and copyright laws
Which of the following is a cultural change brought about by globalization enabled by information technology?
the frequency of worldwide fads and phenomena
Which of the following operating systems released by Microsoft has become the de facto world standard in PC operating systems over time, enabling people from all over the world to use a common computing platform?
Windows
In 1994, a company called ________ released the first mainstream Web browser thereby opening up the possibilities of the Internet for the general public.
Netscape
Which of the following best explains the process of moving business processes or tasks to another company?
outsourcing
Which of the following can be cited as an example of outsourcing?
Microsoft hands over its customer service function to Convergys, located in India.
Aircraft manufacturer Boeing designed its new 787 Dreamliner aircraft in Russia, making use of the availability of highly skilled aeronautical engineers. Identify this strategy.
offshoring
In order to take advantage of the high quality talent pool, Ernst & Young sets up operations in the Philippines and moves part of its tax services to its new facility. Identify this strategy.
offshoring
Outsourcing has seen a huge increase because of the ________.
decrease in telecommunication costs
According to Nicholas Carr, cloud computing may contribute to the decline in outsourcing. Which of the following justifies this statement?
An IT outsourcer's business is built around managing complex internal systems. A shift to a simpler cloud-based IT infrastructure should reduce the need for outsourcing.
Organizations use the IS function and technology as the lever for simultaneously shrinking the organization by reducing personnel head count and making the organization more productive (i.e., doing more with less). Identify the term which defines this activity carried out within an organization.
downsizing
TransCorp is a medium-sized IT firm that is looking to outsource its payroll processes. Which of the following statements, if true, would most strengthen the decision to outsource?
Companies in other countries are more efficient in all aspects of work, along with lower cost.
Worldwide banking group HSBC moving its back-office operations to China and India is an example of ________.
outsourcing
Which of the following is a governmental challenge of operating in the digital world?
import and export regulations
Which of the following is a cultural challenge of operating in the digital world?
differences in power distance and uncertainty avoidance
Which of the following is a geoeconomic challenge of operating in the digital world?
differences in network infrastructures
The development of low-cost computing platforms and communication technologies is an economic change brought about by the globalization enabled by information technology. T or F
False
Increase in frequency of international travel, tourism, and immigration is a cultural change brought about by the globalization enabled by information technology.
True
Globalization is the integration of economies throughout the world, enabled by innovation and technological progress.
True
One of the main reasons persuading a company to outsource its business is to be able to focus on non-core business activities.
False
Countries such as India remain popular for offshore outsourcing because of rising salaries.
False
According to the suggestions of the noted technology author Nicholas Carr, cloud computing can contribute to an increase in outsourcing.
False
________ refers to physical computer equipment, such as the computer monitor, central processing unit, or keyboard.
Hardware
Software refers to a group of two or more computer systems linked together with communications equipment. T or F
False
Knowledge is the ability understand information, form opinions, and make decisions or predictions based on the information. T or F
True
________ refer(s) to a program or set of programs that tell the computer to perform certain tasks.
Software
Which of the following statements is true about information systems (IS) and information technology (IT)?
IT programs are more technical in nature than IS programs.
An information system is a combination of hardware, software, and telecommunications networks that people build and use to collect, create, and distribute data. T or F
True
The technical area of competency of an IS professional is the most easy to maintain in the digital world because of the huge popularity of individual technologies. T or F
False
Which of the following statements is true about data?
It has no meaning in and of itself.
Which of the following statements is true about information?
It is a representation of reality.
Transaction processing systems (TPS) are used by a narrow range of organizations only to process customer transactions more efficiently. T or F
False
The purpose of a knowledge management system is to create, store, analyze, and manage spatial data.
False
Which of the following statements is true about knowledge?
It is the ability to understand information.
Which of the following IS personnel is responsible for managing the firm's Web site?
Webmaster
Technology use by organizations can be strategic and can be a powerful enabler of competitive advantage.
True
Office automation systems such as Microsoft Office and the OpenOffice.org Productivity Suite provide word processing, spreadsheet, and other personal productivity tools, enabling knowledge workers to accomplish their tasks.
True
IS personnel with service mentality put up roadblocks to customers' new systems ideas and give reasons that the new ideas cannot or will not work.
False
Which of the following is true about the responsibility of an IS manager, within the context of information systems management?
He is responsible for managing an existing information system.
Which of the following IS personnel is responsible for managing disaster recovery within an organization?
IS security manager
IS personnel with service mentality believe that the customers own the technology and the information and that the technology and information are there for the customers, not for the systems personnel.
True
Which of the following is the highest-ranking IS personnel responsible for strategic planning and IS use throughout a firm?
chief information officer
In information systems management, a systems consultant is responsible for ________.
providing information systems knowledge to external clients
Which of the following core competencies are part of an IS personnel's technical knowledge and skills?
network operating systems
Which of the following core competencies is part of an IS personnel's business knowledge and skills?
technological communication and presentation
Which of the following core competencies is part of an IS personnel's systems knowledge and skills?
information gathering and analysis
Connecting host computers and their networks together to form even larger networks is called ________.
internetworking
The process of connecting separate information systems and data to improve business processes and decision making is known as ________.
systems integration
Which of the following types of information systems facilitates collaboration and knowledge sharing?
social software
Which of the following types of information systems enables people to communicate, team up, and coordinate with each other?
collaborative system
Which of the following types of information systems creates, stores, analyzes, and manages spatial data?
geographic information system
Which of the following types of information systems enables customers to buy goods and services from a firm's Web site?
electronic commerce system
Which of the following types of information systems supports the coordination of suppliers, product or service production, and distribution?
supply chain management system
Identify the purpose of a transaction processing system used in organizations.
to handle day-to-day business event data at the operational level of the organization
The purpose of a(n) ________ is to support and integrate all facets of the business, including planning, manufacturing, sales, marketing, and so on.
enterprise resource planning system
The purpose of an intelligent system is to ________.
emulate or enhance human capabilities
Which of the following can be cited as an example of a supply chain management system?
procurement planning
Identify the purpose of an office automation system.
to support a wide range of predefined day-to-day activities of individuals and small groups