Milady Chapter 31
Terms in this set (26)
In the cosmetology industry or service industry, putting clients first is ____.
Which element is central to the salon business for both clients and coworkers?
Katrina is not simply on time for her shift. She is usually early and is well prepared for her first client of the day. Katrina's behavior is best described as what?
Someone who recognizes and resolves difficult situations constructively is what?
Being a life long learner
Moriah loves to read professional magazines, go to classes offered by famous stylus and watch online videos of the newest styles and techniques. Her behavior is best described as ____.
Is salon can be thought of as a team environment that requires that you practice and perfect your ___.
Putting others first
Francesca is looking forward to a long weekend. Before she leaves work, her manager asked her if she can do work on both Friday and Saturday because another cosmetologist has a family emergency. She agrees to do so. Francesca's reaction is best described as what?
Rochelle, who pitches in and folds towels when she's not busy with clients
Who among the following is exemplifying good salon team work?
Recognize the entry level jobs often involve performing tasks that might not be her first choice
Mika just started a new job and give shampoos, restocks stations and works the front desk. She is rarely involved with the new were types of styling that she enjoys most. How should she respond?
Write a draft job description and share it with her manager
Azalea fines for self working at a salon that does not have job descriptions. What is the best approach for her to take in the situation?
What is the most reliable method of compensation for a new salon professional?
Mischa gets paid $15 an hour. If she works 40 hours in a week, she is paying $600 before withholding. Her pay plan is known as what?
What is compensation that is paid as a direct result of the total amount of service dollars generated for a salon?
A salary plus commission structure is used to motivate practitioners to increase ___.
Salary plus commission
Brigida is paid based on an hourly rate as well as a percentage of whatever products she sells. Her pay plan is known as?
Income in addition to your regular compensation that must be tracked and reported on tax returns is referred to as?
Find a role model
What is one of the best ways to improve your performance?
What term refers to a plan to meet financial obligations?
What is the practice of recommending and selling additional services to clients?
Recommending professional products to clients for at home care is known as what?
To be successful in sales, you need ambition, determination and a ___.
Recognizing a clients needs and preferences lays the foundation for ___.
Informing clients about a product, without stressing that they purchase it, is known as what?
Keep the best interest of the client as your top priority
Lana wants to improve her selling skills. Which technique is good for her to remember?
Scheduling clients for their next appointment before they leave the salon is known as what?
Scheduling the next appointment while the client is still in the salon
Jasmine wants to make sure she read books clients as much as possible. Which approach would be best?