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Mastering TOEIC Skills: Unit 2 Customer Service
Terms in this set (29)
She ___________ her resume with the letter.
John was afraid when Bob __________ him .
make a complaint
Kelly __________ __________ __________ to the mechanic because of his bad work.
The atmosphere between them is __________ .
I get so __________ in long lines.
Feels __________ __________ when he looks at his pile of work .
To reach a __________ you have to accept some of the other party's views.
We have to talk a lot at the __________ __________.
__________ dreams are unlikely to happen.
Mark __________ his cell phone.
Customers can put ideas in the __________ __________.
Choices make Paul __________.
After his project was rejected, Frank wants to __________ __________.
I offered Ted a pay increase, but he __________.
Could you __________ the dress code for me? Are these parents appropriate?
You can be the new intern, on the __________ that you coordinate our next fundraiser.
Tim specializes in __________ __________ between management and unions.
The right to protection from dangerous goods is a __________ __________.
cooling off period
I bought a TV, but I returned it during the __________ __________ __________.
This hard drive is __________, and I can't say any of my data.
The chef __________ that the restaurant used food past it's expiration date.
go the extra mile
Jenny loves to help customers and always __________ __________ __________ _________ to please them.
This $30 cheesecake is __________ to the one my mother makes at home.
It was the __________ __________ when the rest of the buttons fell off my new shirt.
I hope to have the __________ to expand my business overseas next year.
point of view
Why did John refuse to approve the idea? I can understand his __________ __________ __________.
Please display the conditions of service in a __________ position in the store.
I don't think my chauffeur stole my wallet from the car, but I can't _________ it __________.
I lost the receipt for my coat, so I got __________ __________ when I returned it.
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