Upgrade to remove ads
Only $2.99/month

Chapter 4 Fire Service Communications

Terms in this set (46)

A fire department communication center functions most like a(n)
brain
Approximately what percentage of the United States and Canada has access to a 911 system
90
How does the Canadian emergency reporting system differ from the 911 system used in the United States
The U.S and Canadian systems are the essentially the same
How has the widespread use of cellular phones affected the automatic location identification (ALI) feature of enhanced 911 systems
ALI may be unable to provide a specific location
In the United States, data from incident reports are compiled and analyzed through the
National Fire Incident Reporting System
Radio frequencies are designated in units of
megahertz
Telecommunicators should us __ listening
active
Americans with disabilities act requires that communications centers be able to receive calls by which medium
text message
The generally accepted time for a unit to be dispatched after a communications center receives a call is __ seconds or less
60
The NFPA standard requires that a communications center be equipped with
backup systems for all the critical equipment
The number of emergency reports received from wireless phones is ___ those received from land lines.
about the same as
There are __ major steps in processing a report of an emergency
5
What are TDD and TTY
Communication devices for hearing-impaired persons
What dos an automatic location identification (ALI) system rely on the be effective
An accurate and current database
What does the "A" stand for in "CAD"
Aided
What does the "A" stand for in " PSAP"
Answering
What does the "D" stand for in "ADA"
Disabilities
What does the "N" stand for in "ANI"
Number
What does the "D" stand for in "CAD"
Dispatch
What does the "P" stand for in "GPS"
Positioning
What does the second "D" stand for in "TDD"
Deaf
What does the term "mayday" mean?
A fire fighter is in trouble and needs assistance
What happens if a CAD system detects that an invalid address is being entered
It prompts the telecommunicator to ask the caller for additional information
What is the correct term for a radio system permanently mounted in a building
base station
What is the correct term for the small two-way radios carried by individual fire fighter
portable radios
What is dispatcher's first responsibility
get the information needed to dispatch the appropriate units to the location
What is the function of an automatic vehicle locator system
track apparatus location via GPS
What is the function of the ANI feature of an enhanced 911 system
Show the caller's phone number
What is the function of the PTT button on a two-way radio
cause the radio to transmit
What is the second step in the five-step process of receiving and dispatching emergency calls
Location validation
What is the term for a phone line that connects two predetermined points
Direct line
What is the term for a radio signal that alerts personnel to pull back to a safe location
Evacuation signal
What is the term for a radio that transmits and receives on different frequencies
Duplex
What is the term for a two-way radio that is permanently mounted in a vehicle
Mobile radio
What is the term for an urgent message that takes priority over all other communications
emergency traffic
What is the term for communication center dispatchers
Telecommunicators
What is the usual response when a caller disconnects before full information can be gathered and the dispatcher cannot reconnect by calling the caller back
Dispatch a police unit to check on the caller
What should a call-taker do if a call comes in about an issue the fire department does not handle
Transfer,direct, or refer the caller to the appropriate agency
What should any incoming calls without voice from the caller be checked for
TDD/TTY/ text phone signal
What the third step in the five-step process of receiving and dispatching an emergency call
Classification and prioritization
Which agency license a fire department to operate a radio system
Federal Communications Commision
Which critical piece of information is required by the telecommunicator to initiate a dispatch
Nature of the situation
Which item is a primary factor in determining which units to send to an incident
The incident location
Which NFPA standard contains a complete list of qualifications for telecommunicators
1061
Which statement about a wireless phone calling 911 is correct
Callers may report emergencies without knowing the location
Which statement about telecommunication center voice recorders is correct
The recordings are useful for review of the telecommunication center's performance
YOU MIGHT ALSO LIKE...