27 terms


The code of moral principles and values that governs the behaviors of a person or group w/ respect to what is right or wrong. Ethics sets standards as to what is good or bad in conduct & decision making.
Ethical behavior
Behavior governed by law & by free choice. 1. Domain of codified law (legal standard), 2. Domain of ethics (social standard), 3. Domain of free choice (personal standard)
Ethical Dilemmas
arises in a situation concerning right or wrong when values are in conflict. Right & wrong cannot be clearly identified.
Utilitarian approach
The ethical concept that moral behaviors produce the greatest good for the greatest number.
Moral-Rights approach
asserts that human beings have fundamental rights & liberties that cannot be taken away by an individual's decision. Thus, an ethically corret decision is one that best maintains the rights of those affected by it.
Justic approach
Moral decisions must be based on standards of equity, fairness, and impartiality.
Distributive justice
The concept that different treatment of people should not be based on arbitrary characteristics. In the case of substantive differences, people should be treated differently in proportion to the differnces among them. Individuals who are similar in ways relevant to a decision shoul be treated similarly.
1. Preconventional (Personal Moral Development: 3 stages)
Follows rules to avoid punishment. Acts in own interest. Obedience for its own sake. Leadership style: Autocratic/coercive. Employee behavior: Task accomplishment.
2. Conventional
Lives up to expectations of others. Fulfills duties and obligations of social system; upholds laws. Leadership style: Guiding/encouraging, team oriented. Employee behavior: Work group collaboration.
3. Postconventional
Follows self-chosen principles of justice and right. Aware that people hold different values & seeks creative solutions to ethical dilemmas. Balances concern for individual w/ concern for common good. (Transoforming, or servant leadership; Empowered employees, full participation)
Any group w/in or outside the organization that has a stake in the organization's performance. Each stakeholder has a different criterion of responsiveness b/c it has a different interest in the organization.
Sustainability or sustainable development
Economic development that generates wealth and meets the needs of the current population while preserving the environment for the needs of future generations.
Ethical structure
Represent the various systems, positions, and programs a company can undertake to implement ethical behavior.
Ethical committee
A group of executives assigned to oversee the organization's ethics by ruling on questionable issues and disciplining violators.
Chief ethics officer
A company executive who oversees ethics and legal compliance, including establishing and broadly communicating standards, ethics training, dealing w/ exceptions or problems, & advising senior mgrs in the ethical & compliance aspects of decisions.
Ethics training
Training programs to help employees deal with ethical questions and translate the values stated in a code of ethics into everyday behavior.
Employees disclosure of illegal, immoral, or illegitimate practices by the organization.
Domain of free choice
The decision by the CSX to downsize & reduce its labor force is in the domain of free choice.
Utilitarian ethic
The basis for the recent trend among companies to police employee personal habits such as alcohol & tobacco consumption on the job is called the utilitarian ethic. (True)
With a philosophy of ____, managers weave environmental & social concerns into every strategic decision, revise policies & procedures to support these efforts & goals.
Sustainable development
- Economic Development that generates wealth.
- Meets the needs of current generation.
- Saving the environment for future generations.
- Managers are weaving sustainability into strategic decision.
The Ethical Organization
- Ethical Leadership
- Codes of Ethics
- Ethics Committee
- Chief Ethics Officer
- Ethics Hotlines
- Ethics Training
- Support for Wistle-Blowers
Economic, social, & environment. (a)
Mnay stakeholders are requiring organizations to report the triple bottom line, which refers to ___, ____, & ____.
Ethic & social responsibility---
is as important as profits & cost.
Ethical & social actions ----
impact financial performance
Companies are begining to measure ---
nonfinacial factors that create value
Customers pay attention to ---
a company's ethics & social responsibility.