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Onboarding Day 2: Leasing Functions
Terms in this set (26)
Where can you find the vacancy posting HTML code?
Customer Service > General Settings > Online Posting Settings
Where can a client find their currently posted vacancies?
When is the one time you unpost then repost (in regards to updating vacancy postings)?
When the contact information is updated (email, phone number).
What is a guest card?
It's a detailed record of a prospective renter.
How is a guest card submitted?
Online by clicking "contact us."
Why might you see multiple guest cards for the same person on the guest card report?
If the person is interested in multiple units, a guest card will show for each unit.
When searching for guest cards, it automatically filters to what user types?
Prequalified and active users.
What is Premium Leads?
It's a value-added (V+) service that screens/verifies potential renters on free listings.
How much does Premium Leads cost?
$10 per verified lead.
How does grouping applications help with the application process?
It allows you to apply actions to one application as a group, rather than repeat the steps for each individual.
You should screen international applicants. True or false?
Can you group applications for potential renters who applied at different properties?
Where can you go to customize your rental application?
Customer service > General Settings > Rental Application Customization
How much does AppFolio take from the application fee?
Why might applications come in without a fee?
1. A fee is not required.
2. A fee is not set on the property or unit page.
3. The operating bank account isn't enabled for online payments.
4. The application fee offset to a different cash account.
What is a hold deposit?
It's a deposit collected in order to "hold" a unit before a tenant moves in.
Is the hold deposit attached to the property or the unit?
Can you change the property after you charge a hold deposit?
If there are multiple tenants, will each tenant be charged a hold deposit, or is the hold deposit a total amount to be paid?
The hold deposit is a total amount to be paid. If the hold deposit is $1,000 and there are two tenants, they do NOT each owe $1,000 - they owe $1,000 TOTAL.
Applicant screening is a value added (V+) service. True or false?
What are the applicant screening packages?
1. Credit/Eviction ($12/screen)
2. Credit/Eviction/Criminal ($17/screen)
Users with screening privileges must have _____________.
2FA (two-factor authentication).
Can one tenant sign a lease electronically and the other sign the lease on paper?
No. Both tenants must sign the lease the same way - either both electronically, or both pen to paper.
What is Blue Moon?
An online lease-creation company that keeps up to date on Texas Apartment Association lease terms, laws, etc.
Where do you go to set application fees for units?
Customer Service > General Settings > Application Fees
Pre-authorization charges take how much time to disappear from a tenant's bank statement?
Two hours. If the charge doesn't go away in two hours, have the tenant contact their bank.
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*possible help/practice exams 1*
law and practice
Pages 40 - 47
Practice Exam #2
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