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Nonverbal Communication

The communication of information by cues or actions that include gestures, tone of voice, vocal inflections, and facial expressions.

How does nonverbal comm differ from verbal Comm

non verbal is motion while verbal is speach.

How does Nonverbal behavior often conveys more information than language?

Nonverbal Channels: sense of vison, such as facial expressions, gestures, and personal appearance. OFTEN INVOLVES MULTIPLE CHANNELS AT ONCE!

Indicate why nonverbal cues are usually believed ocer conflicting verbal cues.

People have a harder time contolling nonverbal signals than verbal ones....nonverbal behaviors more accurately reflect what a person is really thinking or feeling.

Discuss the various communicative functions of touch.

Affectionate touch: Hugging, kissing, hand-holding communicate love, intamacy, commitment, and safty.
Caregiving Touch: A touch coresponding with a course of providing a specific type of care or service.
Power and Control Touch:Police subdoing a suspect while putting handcuffs on them or to guide a house guess into the other room.
Aggressive touch:Behaviors done to inflict physical harm, such as punching, pushing, kicking, slapping, and even stabbing.
Ritualistic touch: Shaking hands, kissing on lips or cheeck in some cultures

Define and discuss Hall's four proxemic zones:

intimate, personal, social, public.

Language is .......

Symbolic meaning each word represents a particular object or idea, but it does not constitute the object or idea itself.

Denotative Meaning

A words literal meaning or dictionary definition.

Connotative Meaning

A words implied or secondary meaing, in addition to its lteral meaning.

Loaded Language

Terms that carry strongly postivie or negitive connotations.


A word formed by imitating the sound associated with its meaning.

Ambigous Language

Having more than one posible meaning

Sapir-Whorf Hyposthesis

The idea that language influences the ways that member of a culture see and think about the world.

Anchor and Contrast

A form of persuasion in which you initially make a large request that is rejected and then follow it with a smaller, more reasonable request.

Facial displays?

Identity, attractiveness, and emotion. This communicate more informationthan any other channel of nonverbal behavior.


Refers to the similarity between the left and right sides of your face. Attractives faces have this and unattractives faces do not have as much.


Refers to the reltive size of your facial features. All the features are of the proper size, not in an absolute sense but reletive to one another.

Principle nonverbal channels involved in the communication of emtion......

Facial Behaviors and Vocal Behaviors


study of movement


The use of arm and hand movements to communicate.


A gesture with a direct verbal transltion. such as hello or goodbye


A gesture that enhances or clarifies verbal message: discribing the fish you caught holding your hands up to show length.

Affect Display

A gesture that communicates emotion: such as wringing hand when nervous or covering mouth when suprised.


gestures that control the flow of conversation. Such as raising your hand to speak in a group setting.


Gestures you use to satisfy some personal need, such as scratching an itch or picking lint off your shirt.


Study of how we use touch to communicate.


Characteristics of the voice.....How is voice a nonverbal communication.....using the pitch, infection, volume, rate, filler words, pronnciation, articulation, accent, silence.


The study of the sense of smell. Memories and sexual attraction


The use of time is also a channel in nonverbal communication.

Ten Channels of nonveral communication....

Facial Displays, Eye behaviors, Movememt and gestures, Touch behaviors, Vocal behaviors, Use of Smell, Use of Space, Physical Appearance, Use of Time, Use of Artifacts.


The active process of making meaning out of another person's spoken message.

HURIER model

A model of effective listening that involves

Three Types of Listening

Informational-Listening to learn
Critical-listening with goal of evaluating what we hear
Empathic-listening to experience what another is thinking or feeling.


Using feedback behaviors to give the fase impression that one is listening.

Selective Listening

Listening only to what you want to hear.

Information overload

The state of being overwhelmed by the amount of information one takes in.

Glazing Over

Daydreaming with the time not spent listening.

Rebuttal Tendency

The tendency to debate a speakers point and formulate a reply while the person is still speaking.

Closed Mindedness

The tendency not to listen to anything with which you disagree.

Competitive interrupting

using interuptions to take control of a conversation.

Confirmation Bias

The tendency to seek informationthat supports our calues and beliefs while discounting or ignoring information that doesn't.

Vividness Effect

The tendency for dramatic, shocking events to distort our perception of reality.


The practice of evaluating the evidence for a claim.

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