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business communication test 1

Terms in this set (75)

In the context of the errors involved in graphing data, which of the following is an error of scale?
unequal dimensions from left to right or bottom to top
If a business writer is constructing a table for a document and wants to emphasize the row totals, he or she should
place them on the left side of the table.
Which of the following is a category of common errors in graphs?
errors of format
Which of the following statements about the expression of emotion in different cultures is true?
Some cultures expect communication to be subdued, while others communicate loudly and with emotion.
Eduardo is in the process of revising his document. He carefully reads through the document to check for errors in the content related to spelling, typography, punctuation, and grammar. In terms of the "levels of edit," Eduardo is _____ his document.
proofreading
Which of the following terms is best defined as the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly?
social intelligence
Which of the following is an example of external-operational communication?
Adam creates and uploads an online advertisement that will be visible to the general public.
When preparing to conduct business with people from another culture, you should
make sure that you know yourself and understand the business you represent.
Which of the following is true of communication in organizations?
Communication-related activities occur in every niche of a company.
A bilateral column chart
contains columns that begin at a central point of reference and may go either up or down.
The company Sandra works for manufactures computers, and her boss has asked her to lie at a meeting with investors about the cost of a new security feature being added to one of the computer lines. His reasoning is that the cost is minimal and the computers are not sufficiently secure without the new addition. Sandra, however, refuses to lie because it goes against her ethical principles, and says she will instead explain why the cost is necessary in a way the investors will accept. Sandra is displaying
integrity
Which of the following statements about letters is true?
Letters are used to present a professional, polished image of a company to external audiences.
Which of the following guidelines should be followed when constructing tables?
If rows are long, the row heads may be repeated at the right.
Which of the following must be included in a business letter's letterhead?
the company's address
Deshaun has to write a complex and lengthy year-end report, which is due by the end of January. Which of the following computer tools will help Deshaun schedule time to work on this into every business day?
an electronic calender
_____ have become the most widely used form of written business communication due to their low-cost and superior speed and efficiency in communicating with both internal and external audiences
emails
Which of the following statements best illustrates communicating from the you-viewpoint?
We will do our best to assist you with your problem.
When searching out information on the Internet, people tend to
be focused on accomplishing a specific task.
Which of the following statements about paragraphs is true
Each paragraph must contribute to your overall purpose.
Chewy is a computer program developer, and he has two deadlines approaching. He knows that he will not be able to finish both projects on time, so he considers which project will affect the greatest number of people and decides to finish it first. This is an example of applying ______ ethics
utilitarian
Eloise lays out her report based on the assumption that the reader's eye will naturally be drawn diagonally across the document from start to finish. Eloise is following the
Gutenberg diagram
When creating a chart that uses color, which of the following options should you use to help color blind readers understand it?
different degrees of shading
Which of the following is true about personal communication?
Personal communication helps make and sustain the relationships upon which a business depends.
Which of the following is true of footnotes?
Footnotes are used when some parts of a visual require special explanation or elaboration.
Which of the following constitutes an internal audience for a private sector organization?
the organization's senior management
Orion's boss, Malia, asks him to send a progress report email to a new client by that evening. Orion decides to send the email at 7:00 pm, after returning home from work. Malia calls Orion at around 6:00 p.m. from the client's location, and asks him why he hasn't mailed the progress report yet. It is only then that Orion realizes that Malia expected the email to be delivered at an earlier time. This communication problem, centered on Orion and Malia's different understandings of the phrase "by that evening," exemplifies
bypassing
Francisco is assembling a report for his boss. He uses black text on a white background and sets important points in italics. Which design principle are these choices examples of?
contrast
Which transitional word or phrase would most efficiently increase the cohesiveness of the following sentences?
"The company recorded a 11 percent increase in domestic profits. The company has not been able to establish much demand in foreign countries."
however
When writing negative news, you should
keep the negative message brief, but spend as much space as needed on explanatory, cushioning words.
Which of the following headings is not required in a memo?
cc:
Which of the following sentences uses faulty parallelism?
The new manager was both enthusiastic and she was demanding.
When writing a personal letter, the return address is
featured at the top of the page.
Raj is writing a forecast report for one of his clients, and he wants to use more than one font to add some interest. Which of the following options should he use?
a serif font for the body of the text and a sans serif font for the headings
Which of the following examples avoids gender bias?
sales associate
In which of the following scenarios will the style of communication be least formal?
an email from one co-worker to another discussing holiday plans
Tania had to submit her report to four managers for review, and she is waiting for their replies. Because she is on a tight deadline, she wants to edit her report as each set of comments comes in, but she is reluctant to make permanent revisions because sometimes various managers make contradictory suggestions that she has to resolve. Which of the following features in Word will best allow Tania to keep a record of her edits as she works so that she can reject or change some of them later?
track changes
The _____ exerts the strongest influence on the act of communication.
communicator's particular context
Which of the following statements about business communication activities is true?
The content and quality of a company's communication have a great deal to do with employees' attitudes and behavior.
In which of the following cases will the indirect order of organizing information be most appropriate?
in an email apology to a customer for dispatching the wrong order
A company's ______ indicates the core values of the organization and identifies what behaviors are and are not considered ethical.
code of conduct
A chain of parking garages recently offered customers the ability to pay for parking on their mobile phone instead of paying at an office or feeding a parking meter. This is an example of a business making use of the technology known as
a mobile application
_____ are most identical to telephone conversations as the parties involved communicate in real time.
instant messages
Katashi comes from a culture with stable, coherent traditions. As a result, when he is talking with co-workers, he relies on shared assumptions rather than explicitly stating all information. Katashi most likely belongs to a(n) ______ culture.
high context
If you are trying to determine if a particular action is ethical, and you do so by considering what would happen if everyone in society engaged in that action, you are applying
kantian ethics
The direct order of organizing information in a message is likely to produce the most effective result in
an email praising the best-performing employees of the quarter.
When using back translation, the translations are good if
When using back translation, the translations are good if
Which of the following should you do to adapt your English to a nonnative English speaking audience?
Talk simply, slowly, and clearly.
Courtesy can be enhanced in business messages by
adding a statement tailored to make the recipient feel appreciated.
Consider the following email:

Hey Lisa!
Welcome back! You MUST tell me about your holiday over lunch today. BTW, a couple of us are meeting up this weekend
at Mark's place. Care to join us? Cya soon!
Jessica

This email uses _____ language.
casual
Which of the following statements sounds discriminatory?
Our team consists of 12 crew members and a Haitian foreman. Correct
When explaining a proposal to business associates, Adelaide makes sure to explicitly state all relevant background information. Adelaide most likely belongs to a ______ culture.
low context
Which of following statements is true about an organization's informal network
It forms an infinitely complex structure linking the members of an organization to each other.
Benedito considers the customs of his culture to be normal and the customs of other cultures to be weird. Benedito is displaying
ethnocentrism
Which of the following is an example of a complimentary close?
Respectfully,
The most frequently used chart in comparing the subdivisions of wholes is the
pie chart
Jamal has a tendency to blurt out the first thing that enters his head when he hears something upsetting or when he feels like a co-worker is attacking him. This is holding him back from being promoted because his boss doesn't feel like he can trust Jamal to respond correctly in a critical client situation. In order to become a more ethical communicator and advance at work, Jamal needs to learn to ______, meaning he needs to think before he acts.
exercise restraint
Kara is scheduled to present her new sales plan next week. She wants to emphasize one of her key points on a page that otherwise lacks visuals. Which of the following would she use to do this?
a pull quote
a decision tree
is a chart that allows the reader to follow a particular path and arrive at an outcome
Malik is in the process of developing a business report. Which of the following conventions should he follow when adding visuals to his document?
Malik should use borders in his document to separate the visuals from the text
Visual literacy is best defined as the ability to
effectively use analytical skills to create and interpret graphics.
Which of the following statements about memos is true?
Memos are mostly used for communicating within an organization.
Which of the following is true about social media?
Messages on social media sites should be begin with the main point.
Which of the following statements about body movements is true?
Some body movements have clear meanings in a culture while others have no definite meaning.
An outright falsehood is referred to as a lie of
commission
Which of the following about using positive words is true?
Positive words can put the reader in a receptive frame of mind, even if the news is negative.
The increase of globalization means that businesspeople will often interact with people from other countries who have differing views on punctuality, efficiency, social hierarchy, and even work itself. Because of this, it is important for employees to have
cross-cultural competency
Ronaldo is in the planning stage of writing a message. During which of the following steps in the planning process is he most likely to review the sales reports of the last three quarters?
gathering and collecting information
Which of the following is an abstract statement?
Most of our employees produce highly satisfactory work.
Alyssa is a graphic designer who knows that her clients will be upset when they learn that their project is behind schedule. During her next conference call with them, she tells them details about the project, but decides not to mention that there is no way it will be finished on time. This is an example of a
lie of omission.
You have received an email from a customer who claims that the cleaning team your company sent to his house did not fold and put away his laundry. Your records show that this is not a service he requested. Which of the following sentences can you use in a response without blaming the reader?
Please use the attached form to indicate any changes in your cleaning requirements and return it so that we can update your file.
Which of the following is an error of format?
choosing the wrong chart type
Which of the following sentences uses mixed construction?
Geeta started the meeting by taking roll, then the minutes from the last meeting were read by her.
Which of the following sentences uses the active voice?
We increased our equipment sales for January 2016 by 12 percent and reached our goal of $3 million.
When researching another culture, you should
use a variety of sources, including books, other people, and cultural festivals, to learn all you can.
The informal network inside an organization is typically referred to as the
grapevine
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