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a technique where you repeatedly ask the questions "why?" to help peel away the layers of symptoms that can lead to the root cause of a problem
decisions that determine if the products or services produced as part of the project will be accepted or rejected
the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range
a technique used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization
capability maturity model integration
a process improvement approach that provides organizations with the essential elements of effective processes
cause and effect diagram
diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause
design of experiments
a quality technique that helps identify which variables have the most influence on the overall outcome of a process
external failure cost
a cost related to all errors not detected and corrected before delivery to the customer
graphic display of the logic and flow of processes that helps you analyze how problems occur and how processes can be improved
a quality system standard developed by the International Organization for Standardization (ISO) that includes a three part, continuous cycle of planning, controlling, and documenting quality in an organization
adjustments made to correct or prevent further quality problems based on quality control measurements
project quality management
ensuring that a project will satisfy the needs for which it was undertaken
the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs or the degree to which a set of inherent characteristics fulfill requirements
periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards
structured review of specific quality management activities that helps identify lessons learned and can improve performance on current or future projects
groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department
monitoring specific project results to ensure that they comply with the relevant standards and identifying ways to improve overall quality
identifying which quality standards are relevant to the project and how to satisfy them
action taken to being rejected items into compliance with product requirements or specifications or other stakeholder expectations
robust design methods
methods that focus on eliminating defects by substituting scientific inquiry for trial and error methods
seven run rule
if seven data points in a row on a quality control chart are all below the mean, above the mean, or all increasing or decreasing, the the process needs to be examined for nonrandom problems
a comprehensive and flexible system for achieving, sustaining, and maximizing business success that is uniquely driven by close understanding of customer needs, disciplined use of facts, data, statistical analysis, and diligent attention to managing, improving, and reinventing business processes
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