28 terms

EFQM Excellence Model


Terms in this set (...)

How many enabler criteria does the EFQM Excellence Model have?
What is measured in EFQM criterion parts 6a, 7a, 8a and 9a
The perception of all stakeholders of the results an organization creates for them.
What is shown in EFQM criterion parts 6b,7b, 8b, and 9b?
Performance trends showing efficient strategy deployment.
Who is Birgit Behrens-Otto?
Birgit Behrens-Otto is a German consultant specialising in EFQM-Model based management system design.
What does RADAR stand for?
Result. Approach. Deployment. Assessment. Review.
What does EEA stand for?
EFQM Excellence Award, the European equivalent to the German Ludwig-Erhard-Preis.
Which approaches are considered in EFQM criterion number 3?
Approaches that use the talent of people in an organisation.
Which approaches are considered in EFQM criterion number 5?
Approaches that safeguard that key processes are managed and improved effectively and efficiently to the satisfaction of customers and other stakeholders like people, owners, and society.
Which approaches are considered in EFQM criterion number 2?
Approaches that show how an organisation's strategy is developed, deployed, monitored and reviewed taking into account market conditions, stakeholder requirements, and performance capability.
Which approaches are considered in EFQM criterion number 1?
Approaches that define the leaders' tasks to create Excellence.
Which approaches are considered in EFQM criterion number 4?
Approaches for an efficient usage of resources to deploy a strategy balancing social, economical and ecological needs.
What is the EFQM Excellence Model?
A framework to help organisations create a management system capable to turn strategy into results while balancing social, economical, and ecological needs.
What is the EFQM Excellence Model based upon?
A set of European values, the UN Global Compact (2010), and a compilation of good practices.
What are the Fundamental Concepts of Excellence?
The underlying principles of the EFQM-Excellence Model to create sustainable success (i.e. socially, economically, and ecologically positive trends).
How many Fundamental Concepts are described in the EFQM Excellence Model ?
When scoring, each criterion part is considered equally. However, there are two exceptions. Which are they?
Criterion parts 6a/6b and 7a/7b.
Which criteria are weighted highest?
Customer Results (6) and Business Results (9).
What does scoring mean for the EFQM Excellence Model?
Scoring is a numerical evaluation of the maturity of the management system of an organisation, i.e. its capability to turn strategy into sustained success.
What are "Enablers" in the EFQM Excellence Model?
The set of approaches that enable an organisation to create and to deploy a strategy successfully. (Criteria 1,2,3,4,5).
What is the most recent version of the EFQM Excellence Model?
Who owns the EFQM Excellence Model?
EFQM, the European Foundation for Quality Management, a not-for-profit membership organisation, based in Brussels (Belgium, Europe).
Which of the following terms is not part of the EFQM Excellence Model glossary:
A. Critical success factor
B. Benchmarking
C. Profit.
What does "continual improvement" mean?
On-going improvement.
Which of the following attributes is not part of the Enabler RADAR matrix:
A. Structured
B. Targets
C. Implemented
Targets. This is an attribut of the Results RADAR matrix.
Which attributes does the RADAR matrix element "Relevance & Usability" consist of?
Scope & Relevance, Integrity, and Segementation.
Which attributes does the RADAR matrix element "Performance" consist of?
Trends - Targets -
Comparisons - Confidence.
What is the RADAR logic?
One of three parts of the EFQM Excellence Model, and an assessment framework to analyse actual performance of a management system.
What is an EFQM assessment?
An evaluation method to analyse an organisation's capability to create sustained results using the EFQM Excellence Model, a good practice framework based upon European values.