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Arts and Humanities
Fundamentals of OT chapter 8
Terms in this set (45)
________ is essential to the occupational therapy process
listening, speaking; awareness, sensitivity to human diversity
the artful interplay between ___ and ___ coupled with ___ and ___ __ ___ ___ is at the heart of effective communication
the commonest failure in communicating information is the result of ___ or ___ listening
has been ranked as the most important important behavior of health professionals by clients
on a basic level, listening involves learning to not ___ the individual to whom we are listening
taking turns listening and speaking with a peer for a mutually agreed upon amount of time
borrowed from theory and practice of co-counseling AKA re-evaluation counseling.
small and large group discussion, role play, videotapes, feedback, skill practice, multidisciplinary panels, objective structured clinical examination, interactive theatre
effective methodology for teaching communication skills
___ take the form of telling one's own story that is similar or giving unsought advice
noticing how much we interrupt others as we communicate
step one in becoming an effective communicator is first
step two in becoming an effective communicator is
involve taking turns listening and speaking with a peer for a mutually agreed upon amount of time
___ can enhance ___ skills- another effective form of communication
tone of voice, posture, body language, touch, eye contact, facial expressions.
ask relevant questions
the artful communicator learns to __ ___ ___ to draw out the speaker
"what can I do for you today? "tell me what's going on" "what is new and good?" "how are things going?"
open-ended general inquires
"what is upsetting and challenging your life?" "where do you need a hand?"
follow up questions
"rose and thorn"
joy and concern
"tell me more" or " what else?"
after a few seconds of silence, if the speaker is struggling with what else to say, you can say
expression of emotions
can decrease stress and foster re-evaluation of one's situation.
listen to clients' emotions; treatment plans
when therapists __ __ ____ _____ they can dig deeper into ___ ___ that truly will make a difference in each client's life.
restatement, reflection, clarification, and summaries
in addition to asking relevant questions, the skilled communicator offers ___ ___ ___ and ___ so the listener knows they are being listened to
stating almost exactly what the speaker has said back; used when listener wants speaker to know that very important piece of information has been clearly heard
listener listens not only to the content being shared, but the emotion underlying it as well; requires that listener be attentive to what is being shared verbally and nonverbally.
"it sounds like it was really hard for you when ...."
clarification & summarization
involve identifying the key issues the individual has expressed and having the individual focus on what is most important or most significant
"Thank you for your time today, Mrs. Smith. I've enjoyed chatting with you, but, unfortunately, I have some other business to attend to."
self-reflection to become culturally competent therapist
what has been positive about being a member in a particular group, what has been challenging about being in a particular group
one of the worst consequences of oppression
Americans with Disabilities Act (ADA)
1990- ensures people with disabilities will receive reasonable accommodations with employment, telecommunications, transportation and public services.
therapeutic use of self
it is crucial for for practitioners to develop effective communication skills and to incorporate ____ ___ __ ___ into his/her practice.
effective communication process with children.
primary tenet of play listening
turn table on the power dynamic. (young person takes lead)
spirituality and religion
Involving these beliefs allows clients to feel honored and respected
habits, routines, and rituals
people from different cultures have different ___ __ & __ that we have to understand, honor and continuously learn about everyday.
respectful verbal and nonverbal communication is important when therapists interact with people from lower ____ ___
____ ___help practitioners understand subtle and not so subtle cultural differences that can influence health outcomes
concept of ensuring that verbal and written health information is presented at a level that is understandable to clients.
top factors contributing to job satisfaction among OT's
teamwork, maintaining collegial relationships with coworkers, and gaining respect and recognition from others.
internalized oppression AKA ___ ___
seeking to understand another point of view. does not mean agreement
__ __can improve both inter professional and intraprofessional communication
DESC process for asserting oneself. (conflict resolution).
Describing the specific behavior that is bothersome
Expressing how this behavior made you feel
Specifying the desired changes in behavior
Consequences that will occur as a result of behavioral change.
ISBAR (dealing with communication challenges in hierarchy) inter-professional and intraprofessional communication challenges
when responsibility increases...
assertiveness must increase
categories of inevitable inter- personal events of therapy:
Expressions of strong emotion
Emotionally charged therapy tasks and situations
Resistance and reluctance
Limitations of therapy
form of communication that facilitates an individuals thought process, it can enhance clarity of thought and writing skills.
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