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Whatagames 1010

Terms in this set (314)

When was the nickel mug promotion and how long did it last?
1983 and it lasted 14 years.
When we're chicken products added?
1992
When did Whataburger expand to Mexico?
1992
What year was the first million dollar day?
1994
When did Tom Dobson become CEO & President?
1993
When was the first whatagames?
1996
When was the whatacatch added?
1979
When was Whataburger by the bay opened?
1999
When did Grace Dobson pass away?
September 1, 2005
When was Preston Atkinson names president?
2007
When did the company move their corporate office and where?
To San Antonio on November 8, 2008
Why was the cooperate office moved?
Because of the hurricane.
When was the A-1 retired?
December 21, 2009
When and where was Harmon Dobson born?
October 8, 1913 in Wayne Oklahoma
Parents of Harmon Dobson?
Ethel & Hughes
What was Harmon's main reason for moving to Texas?
Oil
What were Harmon & Grace's kids names?
Tom, Hugh & Lynne
What was the first Whataburger's address?
2609 Ayer St. Corpus Cristi (a-ers)
Who was their first bread company?
Rainbo Bread (No w because they ratchet as hell)
When was Whataburger founded and where?
August 8, 1950 in Corpus Cristi
When was the first franchisee?
February 11, 1953
When did Harmon & Grace get married?
1955
Where and when was the first store outside of Texas opened?
1959 Pensacola Fl.
When were fries and pies introduced?
1962
Where and when did Harmon Dobson pass away?
April 11, 1967 in La Port Texas
When was Grace Dobson names chairwoman of the board?
1969
What store was the first to crack 2000 burgers in 1 day & when?
Unit 66 in Garland Tx, in 1970
Who designed the flying W?
Will Clay from Corpus Cristi.
When was the A frame replaced?
1974
When were onion rings added?
1979
When was the first drive through?
1971
When was breakfast introduced?
1982
When did Whataburger go 24 hours?
1982
What is the temperature of the freezer?
-10 to 10
Temperature of the cooler?
34- 38
What is room temperature?
70?
What is the temperature of the super cooler?
28- 30
What is the hot hold temp?
140-165
What does CCP stand for?
Critical Control Point
What are the 5 illnesses that can be transmitted through contact with food?
Hepatitis A, Salmonella, Norovirus, Shigella, & Shiga Toxin producing Escherichia Coli
Don't come to work if you have?
Vomiting, Diarrhea, Jaundice, or Sore throat with fever.
How often should you clean air vents and returns?
Weekly
How often should you wipe ceiling fan blades?
Weekly
How often should you clean ceiling vents?
Monthly
How often should you clean sanitize and remove stains on the counters?
Daily
Clean hardware, brass, pictures, & plants....?
Daily
When should you mop up spills?
Immediately
How often should you sweep and dust mop?
Once per shift
How often should you deck scrub and mop?
Daily
How often should you clean below the self serve drink station?
Weekly
When and with what should you clean the glass windows and doors?
With glass cleaner on an as needed basis.
When should you clean the high chairs?
After every use.
What and when should you clean exterior fixtures?
With warm water weekly
With what and when should you clean the menu boards?
Daily with glass cleaner
What should you clean the POS terminals with and when?
With a sani wipe weekly
How often should you clean around the POS terminals?
Daily.
How often should you remove everything from the cooler and throughly clean it?
Monthly
How often should you throughly clean the freezer?
Quarterly
How often should you check the bathrooms?
Every 15 min.
How often should you clean the restrooms? (Scrub mop and sweep)
Daily
How often should you clean storage areas?
Daily
How often should you wash storage shelving?
Weekly
What should you wipe the tables with?
Yellow sanitizer and a blue towel.
How many towels are allowed to be in a red bucket at one time?
2
What color towels are used for the front and back of house?
Blue= front of house
White= back of house
How often should you wash the walls?
Daily
How often should you check interior trash cans?
Every 15 minutes
How often should you thoroughly clean the trash bins?
Daily
When should you report significant variances in the water heater?
Immediately
How often should you check exterior trash cans?
Every 30 minutes
How often should you clean grease containers with dumpster doc?
Twice weekly
How often should you scrub dumpster grease container?
Weekly
How often should you remove trash from land and check property?
Daily.
When picking up trash outside you should also...
Remove trash from surrounding properties.
Large meat is also referred to as what?
4 to 1. (4 burgers per pound/ 1/4 lbs burger)
Small meat is also referred to as what?
8 to 1 (8 jr.s per 1 pound.)
What is the max number of beef patty cases you can stack?
5 cases high
You should rotate meat patties from super cooler into the walk in cooler for at least how many hours prior to use?
12 hours
What should the temp of the beef patties be before being placed on the grill?
34 to 38
What is the shelf life for large meat?
5 days
What is the shelf life for small meat?
5 days
What is the shelf life for buns?
3 days
What is the shelf life for Texas toast?
7 days
What is the shelf life for tortillas?
8 days
What is the shelf life for biscuits?
5 days
What is the shelf life for romaine lettuce?
5 days?
What is the shelf life for shredded carrots?
9 days
What is the shelf life for apple slices?
10 days
What is the shelf life for onions?
5 days
What is the acceptable temperature of beef patties at delivery?
28 to 32
What is the acceptable temperature of scrambled egg mix at delivery?
32 to 38
How often should you clean the lettuce cutter?
After ever use
How often should you clean the tomato cutter?
After ever use
How often should you clean the onion cutter?
After every use
How often should you thoroughly clean the oven?
Weekly
How much ice and water should you put in the sink before prepping lettuce?
1/2 water & 1 bucket of ice
How long should you submerge cored lettuce in ice water?
For 3 minutes
How long is cored lettuce good for and at what temperature?
24 hours stored in 34 to 38 cooler
Preped lettuce is good for?
12 hours
What do you do to the tomatoes before cutting them
Rinse them with cold water.
How long are tomatoes good for and at what temperature?
8 hours at 34 to 38 degrees
How many pieces do you cut onion into?
1/4 slices
How long are preped onions good for?
8 hours
When do you rinse sliced jalapeños?
NEVER!
Do we rinse whole jalapeños?
Yes!
What size scoop do we use to portion fajita veggies?
A #12 scoop.
How much fajita veggies go in a portion bag?
1 oz
How long are portioned roasted veggies good for?
7 days.
Opened romaine lettuce is good for how long?
24 hours.
Opened shredded carrots are good for how long?
48 hours.
How long are dried cranberries good for at room temperature?
60 days.
How many grape tomatoes go on a salad?
6
How much shredded cheese goes on a salad?
1 oz
How much cranberries go on a salad?
1 oz.
How long are salads good for once prepared?
8 hours.
What size coffees do we carry?
12, 16, & 20 oz
What are our different drink sizes?
16, 20, 32, & 44 oz
What are our shake and malt sizes?
16, 20, & 32 oz
What size is our milk?
8 oz
What is the size of the orange juice?
11.5 oz
What is the temperature of gravy?
140- 165
What is the hold time on pancakes?
10 min during rush, held on a chicken paper wax side up uncovered.
How many chicken strips go on a salad and how if requested?
2 strips cut 4 times each.
If requested how many slices of bacon go on a salad?
4 slices placed in a rectangle.
Why do we wait to put apples on a salad until it is ready?
To keep them fresh firm and visibly appealing.
How often should the lettuce corer be sharpened?
Weekly
How many rows of tomatoes go in a pan?
3
How many salads can you make with one case of carrots?
48
How many times a day should you season the grill?
3 times a day.
What is the maximum number of sausage patties that can be placed on the grill under the press?
10
What is the maximum number of grilled chicken can you put under the press?
4
How long can large meat be placed on the transfer zone?
5 minutes
How many shots of bun oil are used to grill the onions?
1
How many shots of bun oil are used to cook fajita veggies?
1
What is the cook time for large meat?
2:45
What is the cook time for small meat?
1:45
What is the cook time for whatachicken?
7:15
What is the cook time for grilled chicken?
6 minutes
What is the cook time for bites?
5:15
What is the cook time for onion rings?
1:45
What is the cook time for fries?
2:45
What is the cook time for hash browns?
2:45
What is the cook time for chicken strips?
6:30
What is the cook time for fish?
3:30
What is the cook time for grilled onions?
2:45
What is the cook time for fajita veggies?
1:45
What is the cook time for taquito mix?
2:20
What is the cook time for sausage patties?
2:30
What is the cook time for tortillas?
1:15
What is the cook time for pancakes?
3:30
What is the cook time for pies?
7 minutes
What is the cook time for crumbled sausage?
1 minute
What is the cook time for bacon?
1:45
Do we season fajita veggies?
Yes.
How many times do you stir the fajita veggies during cooking?
3 times?
What is the hold time on fajita veggies?
10 minutes only during rush.
What is the hold time for grilled chicken?
30 minutes
What is the hold time for whatachicken?
30 minutes
What is the hold time for fries?
3 minutes during rush only.
What is the hold time for fish?
10 minutes during rush only.
What is the hold time for hash browns?
10 minutes during rush only.
What is the hold time for taquito mix?
30 minutes.
What is the hold time for sausage patties?
30 minutes
What is the hold time for bob eggs?
30 minutes
What is the hold time for onion rings?
None, we cook them to order.
What is the hold time for beef patties?
5 minutes
What is the hold time for grilled onions?
20 minutes
What is the hold time for bites?
20 minutes
What is the hold time for pies?
2 hours
How much should a small fry weigh?
3 oz.
How much should a medium fry weigh?
4.5 oz.
How much should a large fry weigh?
6 oz.
How should you salt the fries?
In a W motion back to front.
How many onion rings go in a medium?
8 to 10
How many onion rings go in a large?
12 to 15
How long should all fries items drain?
15 seconds
What is the maximum amount of fries you can put in a basket at one time?
A half basket.
How long should you wait before dropping a new basket of fries?
30 seconds
What is the maximum number of chicken strips you can drop at one time?
12 strips
What is the max number of bites you can drop at one time?
36 bites
What is the maximum number of fish patties that can be placed in a box?
5 fish patties?
How many strips can be placed in a box?
10 strips.
What should the oil temperature be before filtering the dryer?
160 degrees
What is the temperature of the bun under the crust?
170 degrees
What is the temperature of the bun under the crust?
140 degrees
What is the temperature of the pancake mix in the cooler?
34-38 degrees
What is the temperature of the water for brewing coffee and gravy?
185-195 degrees
What is the temperature of the make up table?
135 to 150 degrees
The hot water temperature should be not more than?
130 degrees
How high can you stack boxes of fish?
3 high.
How high can you stack boxes of onion rings?
4 boxes
Where should fruit chews be stored?
Away from heat.
How long is shredded cheese good for before portioned?
7 days
How long is portioned shredded cheese?
3 days
What is the maximum number of tequitos can be placed in a 6 pound bag?
4
What is the maximum number of breakfast sandwiches that can be placed in a 6 pound bag?
3
How many 6 pound bags go in in a carry out bag?
2 to 3
How many slices of bacon go on a large meat patty?
3 slices.
How many slices of bacon go on breakfast sandwichs, jr. burgers, & chicken sandwiches?
2 slices
How many burgers can one case of lettuce make?
650 burgers
How many burgers can one case of tomatoes make?
350 burgers.
How many burgers can one case of onions make?
630 burgers
How many oz of tarter sauce go on a fish dinner?
3 ounces
How many jalapeños go on a breakfast sandwich or a Jr. burger?
5 jalapeños
What is the bake time for biscuits?
6 minutes
What is the hold time on a toasted bun?
None
What is the temperature of the oven?
350 degrees
What is the temperature of the grill?
350 degrees
What is the temperature of the fryer?
350 degrees
What is the temper time on biscuits?
6 hours
What is the temper time on cookies?
4 hours
What is the temper time of cinnamon rolls?
2 hours
What is the shelf life of thawed cookies?
7 days
What is the shelf life of thawed cinnamon rolls?
36 hours
What is the shelf life of an open bag of biscuits?
24 hours
How many whatameals can be placed on a tray?
2 meals
How many Whataburgers can be placed in a number 6 bag?
2 whataburgers
How many double and triple burgers can be placed in a #6 bag?
1
How many Whataburger and Jr.s can be put in a #6 bag?
1 Whataburger on bottom and 1 Jr. On top
How many whatameals can be placed in a #6 bag?
1
How many double or triple meat jrs can be placed in a #6 bag?
2
How many Jr burgers could be placed in a #6 bag?
3
How many grilled chicken sandwiches can be placed in a #6 bag?
2
How do you wrap a sandwich that has been cut in half?
Separately like a taquito.
Why do we use a 4 in bun rather that a wheat bun on the grilled chicken melt?
To meat the nutritional value. (Under 500 calories)
How far from the bottom of the tortilla do you add the grilled chicken?
1 and 1/2 in from the bottom?
How many times do you cut a grilled or fried chicken patty for a salad?
6 slices?
How many chicken fajita tacos can be placed in a #6 bag?
2
How much gravy goes on the biscuits and gravy?
6 ounces
How long should sausage temper?
12 hours
How long should crumbled sausage temper for?
6 hours
How many jalapeños go on a ranchero BOB?
5 jalapeños
Do you stir or season bob eggs first?
Stir
When do you know that bob eggs are done cooking?
When the water runs out.
How many scoops of crumble sausage go in sausage gravy?
9 scoops
How many scoops of crumble sausage go in taquito mix?
6 scoops
What is the hold time on ranchero eggs?
None cook to order.
What is the hold time for bacon?
1 hour
What is the maximum number of hash browns you can put in a basket?
24 sticks
What size buns do we use for breakfast sandwiches and Jr.s
4 in buns
What size bun do we use on a Whataburger?
5 in bun
What size bun do we use for grilled and whatachicken?
4 in wheat bun
How long do cinnamon rolls get heated for?
20 seconds
What cheese is used for taquitos?
Small cheese ripped in half?
How many pieces of bacon does a breakfast sandwich get?
2 pieces ripped in half.
How many pieces of bacon does a taquito get?
2 pieces broken into 8ths
How many hash browns does a taquito get?
2
How much do you fill a cup up with ice?
2/3 full
How many ounces of syrup is in one pump (4 shake)
1/2 ounce
How long is coffee good for in an airpot?
4 hours
What does GLOW stand for?
Great
Listen
Offer
Wave
What does LAST stand for?
Listen
Apologize
Satisfy
Thank
What is the acceptable overrun for the shake machine?
50% must be within 45% to 55%.
What is the hot hold time for coffee in a pot?
20 min
What is the hot hold time for coffee in a sealed thermal server?
2 hours
What is the range of our gift cards?
$5 to $100
How much tea is removed before adding sugar?
44 oz
How long should you let the tea sit before adding sugar?
5 min
How heavy is the tea container?
27 pounds
How long is tea good for?
8 hours
How long should you stir the tea to mix in the sugar?
2 minutes
How far do you fill the cup with shake mix before adding syrup?
1/2 full
What is the minimum number of headsets that should be in use at all times?
5
What temperature should the shake hopper be?
40 or below
What temperature should all shake be when made?
26-28
How many pups of syrup goes in each size of shake?
2 pump 16 oz
3 pumps 20 oz
4 pumps 32 oz
What should you do when a guests order is ready?
Deliver it to them pinche pendejo
What is the roll of the expediter or host?
To deliver the brand
When getting a customer a refill what must you ask them to do?
Remove the lid and straw
When a guest calls in an order when should you make it?
When they arrive.
When should you pay attention to customers?
At all times they may need something else.
If you have a large order and a smaller order behind it what should you have the large order do?
Pull the car forward or park them.
How quickly must the drive through speaker be answered?
Immediately
What is it called when you use tactics and techniques are used to move every car through the drive through?
Drive through logic
What is it called when a customer thinks they have been waiting longer than they have?
Drive through stretch
How often do you certify employees on hazmat procedures?
Yearly
How often do you have safety meetings?
Every period
How long should you wash your hand for?
20 to 30 seconds
How often should you change your gloves?
After every task
When the become dirty
When they get torn
What factors control the prevention of growth of micro organisms?
Time and temperature
What is the range of the temperature danger zone?
41-140 degrees
What is the method for stock rotation?
FIFO
first in first out
A knife used to cut lettuce already used to cut raw chicken is an example of what?
Cross contamination
After a robbery who is the first person you call?
Call 911
Every action must help provide quick and efficient service is known as what?
Sense of urgency
What color mop is used for the front?
Blue
What color mop is used for the kitchen?
Yellow
What is the pets per million is for sanitizer?
200 PPM
How often do you feline the coffee and the tea machine?
Twice a week.
After moping the restroom how long should you soak the mop in sanitizer?
10 minutes
How often do you clean the oven mits
Weekly
Never mop an area bigger than?
10x10 or smaller
After pest chemicals have been applied how long should you wait before cleaning the floors?
2 hours
When cleaning windows with a film what should you use?
Water and vinegar
Small wares and utensils should be soaked in sanitizer solution for how long?
60 seconds
How often do you clean drink nozzles?
Daily
How often are heat lamps cleaned?
Daily
For safety when should you not take out the trash?
After dark
How do you remove gum from the pavement?
With ice and then scrape up.
Ingredients for a #1
1/2 oz of mustard
1 oz of lettuce
3 tomatoes
4 pickles
3/4 oz of onions
Ingredients for a #7
1/4 oz of mustard
1/2 of lettuce
2 tomatoes
3 pickles
1/4 oz of onions
How many onions go on an A1
3/4 oz
How many onions go on an A1 Jr
1/4 oz
When asked for extra onions how much is added
3/8 more
How much bacon goes on a Whataburger
3 in a criss cross
When adding mayo where do you add it
On the crown
How many jalapeños go on a CFT of requested
8 jalapeños
Mission
Win our customers hear every time
Vision
Great company great brand
What is used to clean the tables
Peroxide spray
How often does the freezer defrost
Once every 6 hours for 20 minutes
How often does the cooler defrost
Once every 24 hrs for 60 min
How much shredded cheddar cheese goes in a CFT
1.5 oz full green #12 scoop
What are the six steps of customer service?
Preperation, greeting, order taking, cashiering, order presentation, thanking
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