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Terms in this set (314)
When was the nickel mug promotion and how long did it last?
1983 and it lasted 14 years.
When we're chicken products added?
When did Whataburger expand to Mexico?
What year was the first million dollar day?
When did Tom Dobson become CEO & President?
When was the first whatagames?
When was the whatacatch added?
When was Whataburger by the bay opened?
When did Grace Dobson pass away?
September 1, 2005
When was Preston Atkinson names president?
When did the company move their corporate office and where?
To San Antonio on November 8, 2008
Why was the cooperate office moved?
Because of the hurricane.
When was the A-1 retired?
December 21, 2009
When and where was Harmon Dobson born?
October 8, 1913 in Wayne Oklahoma
Parents of Harmon Dobson?
Ethel & Hughes
What was Harmon's main reason for moving to Texas?
What were Harmon & Grace's kids names?
Tom, Hugh & Lynne
What was the first Whataburger's address?
2609 Ayer St. Corpus Cristi (a-ers)
Who was their first bread company?
Rainbo Bread (No w because they ratchet as hell)
When was Whataburger founded and where?
August 8, 1950 in Corpus Cristi
When was the first franchisee?
February 11, 1953
When did Harmon & Grace get married?
Where and when was the first store outside of Texas opened?
1959 Pensacola Fl.
When were fries and pies introduced?
Where and when did Harmon Dobson pass away?
April 11, 1967 in La Port Texas
When was Grace Dobson names chairwoman of the board?
What store was the first to crack 2000 burgers in 1 day & when?
Unit 66 in Garland Tx, in 1970
Who designed the flying W?
Will Clay from Corpus Cristi.
When was the A frame replaced?
When were onion rings added?
When was the first drive through?
When was breakfast introduced?
When did Whataburger go 24 hours?
What is the temperature of the freezer?
-10 to 10
Temperature of the cooler?
What is room temperature?
What is the temperature of the super cooler?
What is the hot hold temp?
What does CCP stand for?
Critical Control Point
What are the 5 illnesses that can be transmitted through contact with food?
Hepatitis A, Salmonella, Norovirus, Shigella, & Shiga Toxin producing Escherichia Coli
Don't come to work if you have?
Vomiting, Diarrhea, Jaundice, or Sore throat with fever.
How often should you clean air vents and returns?
How often should you wipe ceiling fan blades?
How often should you clean ceiling vents?
How often should you clean sanitize and remove stains on the counters?
Clean hardware, brass, pictures, & plants....?
When should you mop up spills?
How often should you sweep and dust mop?
Once per shift
How often should you deck scrub and mop?
How often should you clean below the self serve drink station?
When and with what should you clean the glass windows and doors?
With glass cleaner on an as needed basis.
When should you clean the high chairs?
After every use.
What and when should you clean exterior fixtures?
With warm water weekly
With what and when should you clean the menu boards?
Daily with glass cleaner
What should you clean the POS terminals with and when?
With a sani wipe weekly
How often should you clean around the POS terminals?
How often should you remove everything from the cooler and throughly clean it?
How often should you throughly clean the freezer?
How often should you check the bathrooms?
Every 15 min.
How often should you clean the restrooms? (Scrub mop and sweep)
How often should you clean storage areas?
How often should you wash storage shelving?
What should you wipe the tables with?
Yellow sanitizer and a blue towel.
How many towels are allowed to be in a red bucket at one time?
What color towels are used for the front and back of house?
Blue= front of house
White= back of house
How often should you wash the walls?
How often should you check interior trash cans?
Every 15 minutes
How often should you thoroughly clean the trash bins?
When should you report significant variances in the water heater?
How often should you check exterior trash cans?
Every 30 minutes
How often should you clean grease containers with dumpster doc?
How often should you scrub dumpster grease container?
How often should you remove trash from land and check property?
When picking up trash outside you should also...
Remove trash from surrounding properties.
Large meat is also referred to as what?
4 to 1. (4 burgers per pound/ 1/4 lbs burger)
Small meat is also referred to as what?
8 to 1 (8 jr.s per 1 pound.)
What is the max number of beef patty cases you can stack?
5 cases high
You should rotate meat patties from super cooler into the walk in cooler for at least how many hours prior to use?
What should the temp of the beef patties be before being placed on the grill?
34 to 38
What is the shelf life for large meat?
What is the shelf life for small meat?
What is the shelf life for buns?
What is the shelf life for Texas toast?
What is the shelf life for tortillas?
What is the shelf life for biscuits?
What is the shelf life for romaine lettuce?
What is the shelf life for shredded carrots?
What is the shelf life for apple slices?
What is the shelf life for onions?
What is the acceptable temperature of beef patties at delivery?
28 to 32
What is the acceptable temperature of scrambled egg mix at delivery?
32 to 38
How often should you clean the lettuce cutter?
After ever use
How often should you clean the tomato cutter?
After ever use
How often should you clean the onion cutter?
After every use
How often should you thoroughly clean the oven?
How much ice and water should you put in the sink before prepping lettuce?
1/2 water & 1 bucket of ice
How long should you submerge cored lettuce in ice water?
For 3 minutes
How long is cored lettuce good for and at what temperature?
24 hours stored in 34 to 38 cooler
Preped lettuce is good for?
What do you do to the tomatoes before cutting them
Rinse them with cold water.
How long are tomatoes good for and at what temperature?
8 hours at 34 to 38 degrees
How many pieces do you cut onion into?
How long are preped onions good for?
When do you rinse sliced jalapeños?
Do we rinse whole jalapeños?
What size scoop do we use to portion fajita veggies?
A #12 scoop.
How much fajita veggies go in a portion bag?
How long are portioned roasted veggies good for?
Opened romaine lettuce is good for how long?
Opened shredded carrots are good for how long?
How long are dried cranberries good for at room temperature?
How many grape tomatoes go on a salad?
How much shredded cheese goes on a salad?
How much cranberries go on a salad?
How long are salads good for once prepared?
What size coffees do we carry?
12, 16, & 20 oz
What are our different drink sizes?
16, 20, 32, & 44 oz
What are our shake and malt sizes?
16, 20, & 32 oz
What size is our milk?
What is the size of the orange juice?
What is the temperature of gravy?
What is the hold time on pancakes?
10 min during rush, held on a chicken paper wax side up uncovered.
How many chicken strips go on a salad and how if requested?
2 strips cut 4 times each.
If requested how many slices of bacon go on a salad?
4 slices placed in a rectangle.
Why do we wait to put apples on a salad until it is ready?
To keep them fresh firm and visibly appealing.
How often should the lettuce corer be sharpened?
How many rows of tomatoes go in a pan?
How many salads can you make with one case of carrots?
How many times a day should you season the grill?
3 times a day.
What is the maximum number of sausage patties that can be placed on the grill under the press?
What is the maximum number of grilled chicken can you put under the press?
How long can large meat be placed on the transfer zone?
How many shots of bun oil are used to grill the onions?
How many shots of bun oil are used to cook fajita veggies?
What is the cook time for large meat?
What is the cook time for small meat?
What is the cook time for whatachicken?
What is the cook time for grilled chicken?
What is the cook time for bites?
What is the cook time for onion rings?
What is the cook time for fries?
What is the cook time for hash browns?
What is the cook time for chicken strips?
What is the cook time for fish?
What is the cook time for grilled onions?
What is the cook time for fajita veggies?
What is the cook time for taquito mix?
What is the cook time for sausage patties?
What is the cook time for tortillas?
What is the cook time for pancakes?
What is the cook time for pies?
What is the cook time for crumbled sausage?
What is the cook time for bacon?
Do we season fajita veggies?
How many times do you stir the fajita veggies during cooking?
What is the hold time on fajita veggies?
10 minutes only during rush.
What is the hold time for grilled chicken?
What is the hold time for whatachicken?
What is the hold time for fries?
3 minutes during rush only.
What is the hold time for fish?
10 minutes during rush only.
What is the hold time for hash browns?
10 minutes during rush only.
What is the hold time for taquito mix?
What is the hold time for sausage patties?
What is the hold time for bob eggs?
What is the hold time for onion rings?
None, we cook them to order.
What is the hold time for beef patties?
What is the hold time for grilled onions?
What is the hold time for bites?
What is the hold time for pies?
How much should a small fry weigh?
How much should a medium fry weigh?
How much should a large fry weigh?
How should you salt the fries?
In a W motion back to front.
How many onion rings go in a medium?
8 to 10
How many onion rings go in a large?
12 to 15
How long should all fries items drain?
What is the maximum amount of fries you can put in a basket at one time?
A half basket.
How long should you wait before dropping a new basket of fries?
What is the maximum number of chicken strips you can drop at one time?
What is the max number of bites you can drop at one time?
What is the maximum number of fish patties that can be placed in a box?
5 fish patties?
How many strips can be placed in a box?
What should the oil temperature be before filtering the dryer?
What is the temperature of the bun under the crust?
What is the temperature of the bun under the crust?
What is the temperature of the pancake mix in the cooler?
What is the temperature of the water for brewing coffee and gravy?
What is the temperature of the make up table?
135 to 150 degrees
The hot water temperature should be not more than?
How high can you stack boxes of fish?
How high can you stack boxes of onion rings?
Where should fruit chews be stored?
Away from heat.
How long is shredded cheese good for before portioned?
How long is portioned shredded cheese?
What is the maximum number of tequitos can be placed in a 6 pound bag?
What is the maximum number of breakfast sandwiches that can be placed in a 6 pound bag?
How many 6 pound bags go in in a carry out bag?
2 to 3
How many slices of bacon go on a large meat patty?
How many slices of bacon go on breakfast sandwichs, jr. burgers, & chicken sandwiches?
How many burgers can one case of lettuce make?
How many burgers can one case of tomatoes make?
How many burgers can one case of onions make?
How many oz of tarter sauce go on a fish dinner?
How many jalapeños go on a breakfast sandwich or a Jr. burger?
What is the bake time for biscuits?
What is the hold time on a toasted bun?
What is the temperature of the oven?
What is the temperature of the grill?
What is the temperature of the fryer?
What is the temper time on biscuits?
What is the temper time on cookies?
What is the temper time of cinnamon rolls?
What is the shelf life of thawed cookies?
What is the shelf life of thawed cinnamon rolls?
What is the shelf life of an open bag of biscuits?
How many whatameals can be placed on a tray?
How many Whataburgers can be placed in a number 6 bag?
How many double and triple burgers can be placed in a #6 bag?
How many Whataburger and Jr.s can be put in a #6 bag?
1 Whataburger on bottom and 1 Jr. On top
How many whatameals can be placed in a #6 bag?
How many double or triple meat jrs can be placed in a #6 bag?
How many Jr burgers could be placed in a #6 bag?
How many grilled chicken sandwiches can be placed in a #6 bag?
How do you wrap a sandwich that has been cut in half?
Separately like a taquito.
Why do we use a 4 in bun rather that a wheat bun on the grilled chicken melt?
To meat the nutritional value. (Under 500 calories)
How far from the bottom of the tortilla do you add the grilled chicken?
1 and 1/2 in from the bottom?
How many times do you cut a grilled or fried chicken patty for a salad?
How many chicken fajita tacos can be placed in a #6 bag?
How much gravy goes on the biscuits and gravy?
How long should sausage temper?
How long should crumbled sausage temper for?
How many jalapeños go on a ranchero BOB?
Do you stir or season bob eggs first?
When do you know that bob eggs are done cooking?
When the water runs out.
How many scoops of crumble sausage go in sausage gravy?
How many scoops of crumble sausage go in taquito mix?
What is the hold time on ranchero eggs?
None cook to order.
What is the hold time for bacon?
What is the maximum number of hash browns you can put in a basket?
What size buns do we use for breakfast sandwiches and Jr.s
4 in buns
What size bun do we use on a Whataburger?
5 in bun
What size bun do we use for grilled and whatachicken?
4 in wheat bun
How long do cinnamon rolls get heated for?
What cheese is used for taquitos?
Small cheese ripped in half?
How many pieces of bacon does a breakfast sandwich get?
2 pieces ripped in half.
How many pieces of bacon does a taquito get?
2 pieces broken into 8ths
How many hash browns does a taquito get?
How much do you fill a cup up with ice?
How many ounces of syrup is in one pump (4 shake)
How long is coffee good for in an airpot?
What does GLOW stand for?
What does LAST stand for?
What is the acceptable overrun for the shake machine?
50% must be within 45% to 55%.
What is the hot hold time for coffee in a pot?
What is the hot hold time for coffee in a sealed thermal server?
What is the range of our gift cards?
$5 to $100
How much tea is removed before adding sugar?
How long should you let the tea sit before adding sugar?
How heavy is the tea container?
How long is tea good for?
How long should you stir the tea to mix in the sugar?
How far do you fill the cup with shake mix before adding syrup?
What is the minimum number of headsets that should be in use at all times?
What temperature should the shake hopper be?
40 or below
What temperature should all shake be when made?
How many pups of syrup goes in each size of shake?
2 pump 16 oz
3 pumps 20 oz
4 pumps 32 oz
What should you do when a guests order is ready?
Deliver it to them pinche pendejo
What is the roll of the expediter or host?
To deliver the brand
When getting a customer a refill what must you ask them to do?
Remove the lid and straw
When a guest calls in an order when should you make it?
When they arrive.
When should you pay attention to customers?
At all times they may need something else.
If you have a large order and a smaller order behind it what should you have the large order do?
Pull the car forward or park them.
How quickly must the drive through speaker be answered?
What is it called when you use tactics and techniques are used to move every car through the drive through?
Drive through logic
What is it called when a customer thinks they have been waiting longer than they have?
Drive through stretch
How often do you certify employees on hazmat procedures?
How often do you have safety meetings?
How long should you wash your hand for?
20 to 30 seconds
How often should you change your gloves?
After every task
When the become dirty
When they get torn
What factors control the prevention of growth of micro organisms?
Time and temperature
What is the range of the temperature danger zone?
What is the method for stock rotation?
first in first out
A knife used to cut lettuce already used to cut raw chicken is an example of what?
After a robbery who is the first person you call?
Every action must help provide quick and efficient service is known as what?
Sense of urgency
What color mop is used for the front?
What color mop is used for the kitchen?
What is the pets per million is for sanitizer?
How often do you feline the coffee and the tea machine?
Twice a week.
After moping the restroom how long should you soak the mop in sanitizer?
How often do you clean the oven mits
Never mop an area bigger than?
10x10 or smaller
After pest chemicals have been applied how long should you wait before cleaning the floors?
When cleaning windows with a film what should you use?
Water and vinegar
Small wares and utensils should be soaked in sanitizer solution for how long?
How often do you clean drink nozzles?
How often are heat lamps cleaned?
For safety when should you not take out the trash?
How do you remove gum from the pavement?
With ice and then scrape up.
Ingredients for a #1
1/2 oz of mustard
1 oz of lettuce
3/4 oz of onions
Ingredients for a #7
1/4 oz of mustard
1/2 of lettuce
1/4 oz of onions
How many onions go on an A1
How many onions go on an A1 Jr
When asked for extra onions how much is added
How much bacon goes on a Whataburger
3 in a criss cross
When adding mayo where do you add it
On the crown
How many jalapeños go on a CFT of requested
Win our customers hear every time
Great company great brand
What is used to clean the tables
How often does the freezer defrost
Once every 6 hours for 20 minutes
How often does the cooler defrost
Once every 24 hrs for 60 min
How much shredded cheddar cheese goes in a CFT
1.5 oz full green #12 scoop
What are the six steps of customer service?
Preperation, greeting, order taking, cashiering, order presentation, thanking
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