PHR 2018- HRCI Practice Test I

A primary step in developing an employee's ability to make ethical decisions is:
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A primary step in developing an employee's ability to make ethical decisions is:
Identifying ethical issues employees encounter
Which of the following HR practices is likely to be used by an organization following a differentiation strategy?
Knowledge-based pay
The culture of an organization is most impacted by:
The behavior of its leaders
HR executives have risen in stature in many corporations based on:
Ability to demonstrate impact on the bottom line
What is the first step in developing an organization's HR budget?
Understanding the organization's goals and priorities
Which of the following activities is considered a strategic role of human resource management?
Developing career plans and succession charts
Which of the following has typically been the most popular and most successful strategy for supporting, modifying or stopping proposed political action?
Direct Lobbying
An HR Manager proposes the building of a new training facility. In order to demonstrate the financial impact on the the operation to management, the HR manager should:
Show how productivity gains can be achieved
A recruiter asks the following questions of all candidates being interviewed:
1) Why did you leave your last position?
2)Have you ever filed for workers' compensation?
3) Are you able to perform the duties of this position with or without accommodation?
4) How would you characterize your last teamwork experience?

Which of the recruiter's questions is best described as a request for a behavioral description?
How would you characterize your last teamwork experience
In the relevant labor market, the demographic representation of a protected group within a specific job category's applicant pool is 20%. What is the minimum representation of that protected group that should be found within the organization?
16%
Which of the following is an example of determining the predictive validity of scores on a test?Pre-employment test results are compared with job performanceWhich assessment devices have the highest validity in predicting job performance?Work sample testsBehavioral event interviewing focuses on:Detailed accounts of actions, feelings, and thoughts that occurred in given situationsWhich of the following statements about the Employee Polygraph Protection Act is correct?It prohibits the use of polygraphs for more pre-employment screeningsWhich visa is used by foreign nationals seeking to enter the United States for a specific purpose that can be accomplished during a temporary period?NonimmigrantWhich of the following is NOT a major purpose of orientation programs for newly hired employees?Matching individual qualifications with job requirementsWhich of the following would be most useful in improving the screening and selection of job applicants?Evaluate the selection criteriaThe most critical element of any staffing/selection process is:conducting a valid job analysis.The greatest shortcoming of written recommendations provided by candidates for employment is that:recommendations are not consistently informative.A hospital contacts an HR professional seeking a reference on a former employee for a position as a nursing assistant. This employee had been terminated when caught in the act of sexually assaulting a co-worker. No charges were filed. What is the HR professional's good faith obligation to the potential employer?Provide the facts of the situation.The interview technique proven over time to be most effective is the:behavior-based interview.Turnover rates tend to be highest for jobs in which the complexity of tasks is:chronically low.What is the first phase of an OFCCP compliance review called?A desk auditThe first step in initiating an AAP is to:analyze workforce utilization.With regard to job analysis, it is important to keep in mind that evaluations must be conducted primarily on thework itself.An employee development program is likely to be most successful whencomplex material is presented in parts.The use of behavior modeling is particularly appropriate for skills training when trainees use both:knowledge and practice.Which of the following terms refers to rating people relative to other people, rather than to performance standards?Contrast errorEmployee development occurs when:information is shared with the employee.Which of the following HR practices is least compatible with a competency-based system?Seniority payProviding an employee with on-the-job experience under the guidance of a skilled and certified worker best defines which of the following?ApprenticeshipWhen designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, they are attempting to improve:transfer of training.An HR manager purchases a supervisory skills newsletter to reinforce leadership training for the organization's 27 supervisors. Because budget cuts prohibit purchasing the subscription for each of the supervisors, the HR manager should:route the single newsletter copy to all supervisors.The primary goal of a performance management system is to:maximize organizational effectiveness.Practicing on a switchboard in a simulated setting before taking over as a telephone receptionist is an example of what type of training?VestibuleWhat is the way to make sure that raters are familiar with employees' performances?Promote the use of supervisor diaries.The use of a bell-shaped curve in distributing employee performance ratings is generally referred to as:forced distribution.How can the success of a training program best be assessed?Pre-test/Post-testThe best source to use in determining the training needs of employees is:performance data.To maximize employee understanding and participation in compensation and benefit programs, organizations should:develop a comprehensive communication strategy.The best method of controlling indirect compensation is to:manage benefit costs.Which of the following is NOT an advantage of Section 125 flexible benefit plans?Employees can change elections whenever they wishUnder FLSA, which of the following situations is regarded as compensable time?A secretary delivers the organization's package to the post office on the way home.In designing and implementing a job evaluation system, the first step is to:identify the work content of each jobFor an employer sponsoring a 401(k) plan without using safe harbor provisions, what must the plan sponsor prove in order to pass the Average Deferral Percentage (ADP) nondiscrimination test?Highly compensated employees are not unreasonably benefited.Long-term disability benefits are usually based on theemployee's compensationWhich of the following could jeopardize FLSA exempt status for an employee?Docking pay when only a partial day is workedWhich of the following types of benefits is permissible under a Section 125 flexible benefit plan?Dependent careThe requirement for recording of hours worked for telecommuters is:the same as for on-site employees.Continuation of coverage under COBRA should be extended to employees who:lose coverage due to a personal leave of absence.FMLA leave entitlement for the birth of a child ends 12 months after the:actual date of birthAn exempt accounting manager and two accounting clerks travel to the organization's headquarters in another state to attend training on a new computer system. The training session will begin at 8:00 AM on Monday and will be conducted for eight hours for all five days, with a one-hour meal break. The standard work hours are 8:00 AM to 5:00 PM and the work week runs Sunday through Saturday. The flight to headquarters is scheduled for 9:00 AM on Sunday. Travel time for each person is five hours each way. The return flight is scheduled for Saturday at 11:00 AM in order to take advantage of a special, cheaper fare. Q. What compensation must be paid to the accounting manager?Regular salary for one weekAn exempt accounting manager and two accounting clerks travel to the organization's headquarters in another state to attend training on a new computer system. The training session will begin at 8:00 AM on Monday and will be conducted for eight hours for all five days, with a one-hour meal break. The standard work hours are 8:00 AM to 5:00 PM and the work week runs Sunday through Saturday. The flight to headquarters is scheduled for 9:00 AM on Sunday. Travel time for each person is five hours each way. The return flight is scheduled for Saturday at 11:00 AM in order to take advantage of a special, cheaper fare. Q. How many total hours of pay would each nonexempt employee receive for the week?40 hours and ten hours at time-and-one-halfThe accounting manager wants to return on an earlier flight in order to attend a regular religious service on Saturday. What is the most appropriate action?Allow the employee to change the flight.In the event of a wrongful discharge claim from a bargaining unit employee, the claimant's right of review must be addressed through which channel first?Any applicable contractual grievance procedureWhich of the following would count toward the required hours to meet FMLA eligibility?Unscheduled overtime hoursThe most critical factor in the legal defensibility of the drug testing process is the:chain of custody of the specimen.A supervisor has heard rumors that an employee's behavior may be related to some serious personal problems. The supervisor's best action is to:give a referral to the organization's EAPThe most beneficial outcome of an effective employee discipline process is:a productive workforce with high levels of personal accountability.In setting and communicating performance standards, a manager should focus primarily on:behaviors and results.Which of the following is a lawful practice by management to prevent union organization?Communicate the advantage to employees of remaining nonunion.Under the NLRA, where is an employer required to allow a non-employee union organizer to make contact with employees?Only off premises on employees' non-work timeThe first thing an individual who is being sexually harassed should do is:ask the harasser to stop.Terminating an employee for exercising a legally entitled right, such as filing a workers' compensation claim, is a violation on the basis of:public policy.Which of the following protects whistle-blowers?Sarbanes-Oxley ActTo encourage candid employee response to an opinion survey, management should ensureconfidentiality of the process.The term "psychological contract" refers to:expectations employees have of their employersAn employee is terminated for unauthorized use of a controlled substance. Would the employee have an affirmative defense under the ADA by claiming that a physical condition led to the drug use?No, because the employee is a current drug user.When an OSHA inspector asks to inspect an organization's workplace, the organization always has the right to:request and have OSHA obtain a warrant.What should be the primary focus of an organization's initial safety efforts?Identification of hazardsAn employee of a retail store pays for a cooler before exiting the store and is stopped by security. The security guard finds the cooler full of unpaid items. The employee claims to have been in a hurry and intended to pay for the items later. The store's best course of action is to:suspend the employee pending further investigatioAn organization has a drug-free workplace policy which allows testing of employees for reasonable suspicion. While a manager is counseling an employee for excessive absenteeism, the employee tells the manager that the absences were the result of a relapse into substance abuse for which medical treatment is taking place. Q. During a night shift, the manager observes signs that the employee is impaired while on the job. The best course of action for the manager to take is to:call in other trained supervisory personnel to observe the behaviorAn effective workplace security program includes all of the following EXCEPT:pre-employment polygraph tests.Under HIPAA, protected health information may be disclosed without a written release to a:health plan representative for payment purposesA recruiter asks the following questions of all candidates interviewed: (1) Why did you leave your last position? (2) Have you ever filed for workers' compensation? (3) Are you able to perform the duties of this position with or without accommodation? (4) How would you characterize your last teamwork experience? Q. Which of the recruiter's questions is most likely to be impermissible?Are you able to perform the duties of this position with or without accommodation?