Consider the scenario:
Lashonda is preparing for the first interview with her employer of choice. She is excited at the
opportunity to interview, but also is worried that she and her qualifications won't be a good fit
with the open position. As she thinks about her performance in the interview, Lashonda engages
in internal "positive coaching" to remind herself that she is a well-qualified Aggie, an honors
student, and treasurer of her sorority.
Lashonda arrives early to the interview, exchanges cordial greetings with the administrative
assistants she meets while waiting, and glances at herself in the mirror to ensure she looks as nice
now as she did when she left home an hour ago.
When the manager enters the room, she is pleasantly surprised to see she is a woman.
Erica, the manager, seems disheveled, out of breath, and unprepared for the interview. Moreover,
Erica misplaced Lashonda's resume. As Erica and Lashonda walk to her office, Lashonda begins
to feel more apprehensive than she had been while waiting for the manager.
Lashonda was surprised to see Erica's office. It was a mess! She saw dirty coffee cups,
papers strewn about the room, and a broken chair.
If Lashonda attributes Erica's behavior and messy office to Erica's personality, Lashonda is