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MGMT 370 Exam 1
Terms in this set (60)
What is management
Activities designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment. manager's must typically deploy resources appropriately in order to ensure the organization attains its objectives
What are resources
a stock or supply of money, materials, staff, and other assets that can be drawn on by a person or organization in order to function effectively.
What's the difference between effectiveness and efficiencies
Effectiveness: value (outputs) "doing the right things" Using resources in a way that produces a desired result.
Efficiency: value (outputs)/value(inputs) "doing things right" Accomplishing the objectives with a minimum of resources.
What are the four functions of management
Planning, organizing, leading, controlling.
What are the key characteristics of each function
Planning: Determining what the organization will accomplish and deciding how to accomplish these goals.
Organizing: Designing jobs for employees, grouping these jobs together into departments, and developing working relationships between organizational departments and employees to carry out the plans.
Leading: influencing others activities to achieve a set of goals.
Controlling: Ensuring that an organization's actions lead to achievement of its objective.
What are three broad categories of management roles
What are the key characteristics of these three management roles
Interpersonal: involve interaction with others. External or internal to the organization, across different hierarchical levels.
Informational: focus on obtaining data that are important for the decisions the manager makes.
Decisional: deal primarily with the allocation of resources to reach organizational objectives.
What are three general management skills
What is organizational culture
a system of shared assumptions, values, and beliefs, which governs how people behave in organizations. These shared values have a strong influence on the people in the organization and dictate how they dress, act, and perform their jobs.
What are the key characteristics of these three management skills
Interpersonal skills, technical skills, conceptual skills
Job knowledge, oral communication, persuasiveness, problem analysis, cooperativeness
Tolerance, negotiation, assertiveness, initiative
What is the organization social responsibility
an ethical framework and suggests that an entity, be it an organization or individual, has an obligation to act for the benefit of society at large.
What are four major management theories
What is a management theory
A systematic statement, based on observations, of how the management process might best occur, given stated underlying principles.
What are the key characteristics of the Classical Approach
Focuses on the tasks machines, and systems needed to accomplish the task efficiently.
What are the two components of the Classical Approach
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