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Chapter 3

Terms in this set (20)

functional
A __________ organization is defined as the grouping of resources into specific departments, such as research and development, purchasing, production, logistics, and marketing.

A) business unit
B) matrix
C) SCM
D) functional
physical
A process consists of a set of identifiable flows and value added activities. Three distinct flows define each process: an information flow, a ________ flow, and a financial flow.

A) physical
B) theoretical
C) value-stream
D) supply chain
process
Essential elements of __________ management include the timely flow of information, efficient flow of physical materials and the effective cash flow management.

A) business
B) process
C) product
D) project
systems-wide
"Systems Thinking" regarding process management is the holistic process of considering both: the immediate local outcomes and the longer-term __________ ramifications of decision.

A) systems-wide
B) local
C) strategic
D) departmental
tradeoffs between cost and efficiency
When cultivating "Systems Thinking" and promoting organizational transformation, managers need to recognize and understand all of the following elements for managing a supply chain except _______.

A) A holistic view of company organization
B) information availability and accuracy
C) tradeoffs between cost and efficiency
D) performance measurement
tradeoffs between cost and efficiency performance measurement
When cultivating "Systems Thinking" and promoting organizational transformation, managers need to recognize and understand all of the following elements for managing a supply chain except _______.

A) A holistic view of company organization
B) information availability and accuracy
C) tradeoffs between cost and efficiency
D) performance measurement
tradeoffs between cost and efficiency
When cultivating "Systems Thinking" and promoting organizational transformation, managers need to recognize and understand all of the following elements for managing a supply chain except _______.

A) A holistic view of company organization
B) information availability and accuracy
C) tradeoffs between cost and efficiency
D) performance measurement
trade-off analysis
Decisions made in one function area of a company often affect performance in other areas of a company. This situation requires business teams to perform a __________in order to decide what decision is best for a company.

A) strategic plan
B) trade-off analysis
C) gap analysis
D) value stream map analysis
value proposition
A ________ is the value a company promises to deliver to customers.

A) objective
B) goal
C) value-add
D) value proposition
core competency
A ________ is a capability the company is so good at that it provides the company a competitive advantage.

A) strategic value
B) core competency
C) economies of scale
D) target task
Process reengineering
________is the radical redesign of business processes made possible by systems think and improved information technology.

A) Process reengineering
B) Produce design
C) Project management
D) Development engineering
"Are there real opportunities to improve process performance?"
The first question a process reengineering team should ask before improving a process is ________.

A) "What is the desired outcome/end goal of the team's effort?"
B) "Why is the process performed?"
C) "What are the operating costs of the current process?"
D) "Are there real opportunities to improve process performance?"
unify the understanding of the activities, the people performing the activities and critical performance dimensions of the process
The primary reason a process map should be created when improving a process is to________.

A) explain to customers all process activity
B) satisfy regulatory requirements
C) determine what activities must change to accomplish the team objective
D) unify the understanding of the activities, the people performing the activities and critical performance dimensions of the process
efforts emphasize technology without accounting for the challenge inherent in bridging functional boundaries
A major reason why reengineering efforts have produced mixed performance results is ________.

A) the team has a limited understanding of the project goals
B) the elimination of system boundaries has caused confusion regarding responsibility
C) efforts emphasize technology without accounting for the challenge inherent in bridging functional boundaries
D) The statement above is not true. Reengineering efforts almost always produce efficient and beneficial results.
determine the individual costs of process steps
Systems analysis consists of all of the following steps except__________.

A) perform trade-off analysis
B) determine the individual costs of process steps
C) determine interrelationships
D) establish a core goal
no single management level of a business typically understands the departmental interrelationships or value-added activities across all of the functional organizations
When the text cites management's lack of a "holistic view" of process management, this is interpreted as ________.

A) minimal resources to adequately implement the holistic view
B) functional organizations seldom are transformed into systems organizations
C) each step of the process must be assessed regarding its value
D) no single management level of a business typically understands the departmental interrelationships or value-added activities across all of the functional organizations
radio frequency identification tags
RFID is interpreted as __________.

A) this term has no specific meaning in this text or course
B) radio frequency inventory and distribution
C) regional funding and identification
D) radio frequency identification tags
the sum of the costs of purchasing, transportation, using, warranting and disposing
The "total cost of ownership" of a purchased material referred to in the text is explained as ________.

A) purchasing the lowest price component
B) the sum of the costs of purchasing, transportation, using, warranting and disposing
C) the global sourced cost
D) purchase price plus the direct labor expense
customer focus
What key element of a business enables the business defines its value propositions and drives competency development?

A) strategic plan
B) customer focus
C) core competency
D) systems thinking
competition
All of the following are business resources as part of a value-added system of the internal and external supply chain except________.

A) technology
B) people
C) competition
D) materials
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