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ISDS 2001 Final
Terms in this set (63)
What was the most important service provided by Harrah's Total Rewards program?
It provided Harrah's with a vast collection of high volume, real-time transaction data about its customers and their behaviors
BPM encompasses a core set of processes, including financial and ________ planning, consolidation and reporting, modeling, analysis, and monitoring of KPIs, linked to organizational strategy.
_______ is an enterprise wide strategy that seeks organizations from optimizing local business at the expense of overall corporate performance
An _________ plan translates an organization's strategic objectives and goals into a set well-defined tactics and initiatives, resources requirements, and expected results for some future time period
An effective performance measurement system should:
-determine priorities and allocate resources based on those priorities
-align top-level strategic objectives and bottom level initiatives
-identify opportunities in a timely fashion
In the BPM cycle, which stage has budgets, forecasts, models, initiatives, and targets?
Which of he following is the best-known and mostly used performance measurement system?
Which of the following are visual displays used to chart progress against strategic and tactical goals and targets?
Sigma is a Greek alphabet letter used by statisticians to measure the ______ in a process
DMAIC is a ______ improvement model
DMAIC is a _______ ________ model
A basic task in the strategic planning process is to _______ which is a standard strengths, weaknesses, opportunities, and threats (SWOT) assessment of the company
conduct an environmental scan
Best practice organizations tend to utilize _______ operational planning, which begins the operating process by defining the alternative tactics
An organization's strategic objectives and key metrics should serve as ______ drivers for the allocation of an organizations tangible and intangible assets
Which case study describes the Web-based KPI scorecard system that offers insights into the steps this company took to implement its performance measurement system?
An effective diagnostic control system encourages _____
management by exception
_____ offers a systematic way to uncover problematic assumptions that otherwise remain unnoticed or unchallenged
Hackett's benchmarking results indicate world-class companies closely align strategic and tactical planning ______ functional areas to contribute more effectively overall business goals
Who's benchmarking results indicate world-class companies closely align strategic and tactical planning functional areas to contribute more effectively overall business goals?
Which issue related to BI implementation is false?
smaller organizations can make the solutions cost effective if they leverage existing databases rather than create new ones
Issues related to BI implementation
-BI and predictive analytics can lead to serious ethical issues such as a privacy and accountability
-developing an effective BI application is no longer complex
-the quality and timeliness of business info for an organization is not the choice between profit and loss-> it may be a question of survival
Major objectives for BI software integration include:
-increasing the capabilities of the BI applications
-enabling real-time decision supports
-enabling more powerful applications
Major objectives for BI software integration DOES NOT include:
improving dashboard design
One of the significant differences between web 2.0 and the traditional web is the _____ of web 2.0
greater COLLABORATION among internet users and other users, content providers, and enterprises
The intention of ______ is to achieve a feeling of telepresence participation from a distance
Today, collaboration on decisions that are more strategic in nature than ever before- decisions that may transform the business- involves non-routine activates such as ______ discovering, innovating, creating and leading teams, learning, and relating
What is the difference between active and passive RFID tags?
Active tags have a battery as their own power source do not need a reader energize them like passive tags do
Gillette has used ______ to determine whether stores have stocked their shelves with particular items for a particular promotion. They found that in those stores that used this technology to move a product from the background to the shelf before a promotion started, sales were 48% higher than those that did not move the product in a timely manner
RFID generates major data streams ready for analysis through BI technologies. Another massive data source is emerging, along with the data mining technologies to make sense of the date, which is referred to as ___________
Harrah's business needs or problems:
-low profits due to the downturn in the economy
Facebook, Wikipedia, and LinkedIn are all examples of:
online social networks
Which case involved the use of On-Demand BI?
Casual Male Retail Group
Which step in the BPM cycle uses performance dashboards, reports, and analytical tools?
The guiding principle of BPM is:
first to eliminate unnecessary work
Which of the following is a good performance measure?
Balance the need of all stakeholders
Targets should be based on _______ and _________, NOT _________
targets should be based on RESEARCH and REALITY not arbitrary
Which is not an advantage of decision support through virtual worlds?
spammers and pranksters are filtered out
What kind of data do RFID tags record?
What does the success of todays highly volatile perishables supply chains depend on?
the level of timeliness of product visibility
An operational plan is like a project plan that is designed to ensure that an organization's ________ is realized
Good performance measures should:
-balance the needs of all stakeholders
-start at the top and trickle down to the bottom
-have targets that are based on research and reality rather than be arbitrary
has budgets , forecasts, models, initiatives, and targets
has goals, objectives, and incentives
has performance dashboards, reports, and analytical tools
must leaders interpret, collaborate, asses, and track?
Balanced scorecard has 3 non-financial objectives:
Internal Business Process
Learning and Growth
Visual displays used to chart progress against strategic and tactical goals and targets
_____ is utilized in Six-Sigma based data mining processes
________ is ordinarily utitlized in manufacturing, service delivery, management, and other business activities that rely on eliminating defects, waste, and quality control problems
_____ is a performance management methodology aimed at reducing the number of defects in a business process to as close to zero defects per million opportunities (DPMO) as possible
DMAIC is NOT a __________ _________ model
Parts of a Cybernetic System
inputs, standard, feedback channel
Case study about using RFID technology to track sales and customer taste preferences
Starbucks Coffee should have used ________-________ planning, which offers systematic ways to uncover problematic assumptions that otherwise remain unnoticed and unchallenged
T/F : "Developing an effective BI application is no longer complex"
Reasons why BI projects fail:
-failure to recognize BI projects as enterprise-wide business initiatives and that they differ from typical stand-alone solutions
-lack of business sponsors with the ability to ensure funding
-lack of qualified and available staff
A multi-tiered application architecture consists of:
web browser, web server, application server, and database server
A primary reason why Facebook has expanded so rapidly is the __________, which refers to the principle that more users means more value
Several factors keep virtual worlds from gaining widespread acceptance, such as:
requires downloading of a plug-in
RFID tag data for products contain:
Manufacturer, product, and serial number
Many devices in use by consumers and business people are constantly sending their
A massive data source is emerging, along with the data mining technologies to make sense of the location-based data, which is referred to as
By analyzing and learning from these large-scale patterns of movement, Sense Networks (CitySense app) is now adapting this general technology to help consumers find
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