DNY 1-7 chapter review

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List four services that the hospitality industry provides?

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The industry is considered to be so diverse because of the clientele and employees coming from different areas and backgrounds. The industry is considered complex because the hospitality industry is complex because many of the parts of the industry work together and are hard to separate from each other.

Describe and give an example of each of the four segments of the hospitality industry.

Food and Beverage: Consist of businesses that prepare food for customers-Ex: McDonald's

Lodging: Consist of businesses that provide overnight accommodations-Ex: Hilton Hotels

Recreation: Businesses provide activities for rest, relaxation, and enjoyment-Ex: Six flags

Travel/Tourism: businesses that physically move people from one place to another AND promote travel and vacation-Ex: Greyhound bus & Tours

List and give an example of each of the four types of recreation business.

Entertainment: Movies/Live theater/ concerts

Attractions: Natural scenery/museums/zoos

Spectator sports: Watching football/ basketball games

Participatory sports: Going to ski or snowboard

Describe the two parts of the travel and tourism industry.

Pleasure travel: travel that is done for rest and relaxation

Business travel: travel that people do as part of their jobs

What is the role of travel in the hospitality industry?

Travel is the basis of the hospitality industry. Travel encourages hospitality.

What is customer service in a hospitality business?

Its the total customer experience with that business.

Explain the difference between front-of-the-House and Back-of-the-House employees.

Front-of-the-house employees main function is to interact with customers, whereas, back-of-the-house employees work rarely involves interacting with customers.

List then give an example of each of the three types of communication skills that hospitality workers use.

Verbal Communication: Ex-Speaking over the phone

Written Communication: Ex- Emails/or taking orders

Nonverbal Communication: Ex- Facial expressions