30 terms

Communication and Listening

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listening
the active process of making meaning out of another person's spoken message
hearing
the automatic and involuntary vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain
emphatic listening
hearing and trying to understand the speaker's point of view, attitudes, and emotions
discriminative listening
listening for differences in sounds
informational listening
listening to learn
critical listening
Listening to evaluate message
appreciative listening
listening for pleasure or enjoyment
filters
personal perceptions and beliefs that color our understanding
active listening
paying close attention to what someone is saying and communicating
mirroring
repeating the last words a person says to validate that you are listening
encouragers
simple verbal actions like "ok" and "I see" or nonverbal gestures like nodding that subltly invite a person to continue speaking
Communication
The imparting or exchanging of information
written communication
any communication that must be read
verbal communication
expressing ideas to others by using spoken words
nonverbal communication
communication using body movements, gestures, and facial expressions rather than speech
visual communication
communication methods that use images and symbols
intrapersonal communication
self-talk, the communication we have with ourselves
interpersonal communication
direct, face-to-face communication between two or more people
group communication
Intentional and often formal communication among three or more people interacting to achieve a shared goal.
public communication
transmission of a message from one person who speaks to a number of individuals who listen
mass communication
the communication of a concept or message to large, scattered audiences
sender
a person who transmits a message
reciever
the person for whom the message is intended
channel
the means by which a message is communicated
message
the information transmitted by the source
encode
to put an idea into language or gesture
decode
to interpret or give meaning to a message
Barriers/noise
factors that distort, disrupt, or even halt successful communication
feedback
The receiver's response, often nonverbal, to a message
miscommunication
failure to communicate ideas or intentions successfully
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