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CompTIA Project+ Chapter 6 Terms/Question

Terms in this set (52)

Adjourning
Last stage of team developments, refers to breaking up after the work is completed and returning team members to their functional managers and teams.
Avoiding
a lose-lose conflict style in which the parties ignore the problem at hand.
Benched Resources
Resources who typically have finished a project and are not yet assigned to a new project or have a time gap between the finish and start of the new project.
Collocate
set or arrange in a place or position; especially : set side by side.

Bringing resources together physically so they work in the same location.
Colocate
When team members work together at the same physical location.
Compromising
Achieved when each of the parties involved in the conflict gives up something to reach a solution.

Neither side wins or loses in this situation.
Conflict
Incompatibility of desires, needs, or goals between two parties or individuals.
Confronting
Also called problem-solving. Facts will bear out the solution. Facts are presented to both parties and the decision will be clear.
Dedicated Resources
These resources work full-time on the project and have no competing demands on their time for other types of work.

PM has full authority and control of time and tasks to work on.
Forcing
Managing conflict by forcing a solution on the other parties. Win-lose conflict-resolution.
Forming
Beginning stage of team development, when all the members are brought together, introduced, and told the objectives of the project.
In-House Resources
Resources that already work for departments within the organization.
Interproject dependencies
Occur when you need the completed deliverables from one project to work on the current project.
Interproject resource contention
Occurs when resources are assigned to more than one project resulting in timing and availability conflict.
Low-quality resources
Resources that lack the skills or ability to complete the tasks or, in the case of physical resources, may be of low quality and unable to perform or complete the task.
Negotiating
conflict resolution technique usually involving a third party who arbitrates and helps all parties reach an agreement. Involves communicating, listening, and asking questions.
Norming
The third stage of team development, in which team members begin to settle into their roles, group cohesion grows, and positive team norms develop.
Organization Breakdown Structure (OBS)
Organization chart that shows the departments, work units, or teams within an organization (rather than individuals) and their respective work packages.
Perfoming
Fourth stage of team development, performance improves because the team has matured into an effective, fully functioning team.

team production over individual production
Physical resource
Equipment and materials
Problem-Solving
the process of finding solutions through facts to difficult or complex issues.

Also called confronting. Win-win conflict-resolution.
Project organization chart
Chart that provides a snapshot of who is working on the project, and also shows the reporting structure.

Documents name, position, your boss, your boss's boss, and so on.

Figure 6.1 page 125
RACI Chart
A chart designates each team member against
each project activity as either Responsible,
Accountable, Consult, or Inform (RACI). A RACI
chart is technically a type of responsibility
assignment matrix chart.

R - Responsible for performing work
A - Accountable, responsible for producing deliverable/work package, or signs off on work
C - Consulted, who has input to work or decisions
I - Informed, someone who must be informed of the decisions or results.
Remote resources
Resources located in other parts of the company, or other parts of the world.
Responsibility assignment matrix (RAM)
Describes the participation by various roles in completing tasks or deliverables for a project.

A resource chart that defines the WBS identifier, the resource type needed for the WBS element, and the quantity of resources needed for the task. A WBS is displayed in chart form.

Table 6.1, pg. 126
Resource allocation
Assigning available resources, or factors of production, to specific uses chosen among many possible and competing alternatives.
Resource breakdown structure (RBS)
A graphical organizational chart that groups resources together by their function.

A hierarchical list of resources related by function and resource type that is used to facilitate planning and controlling of project work.
Resource shortage
Resource with the skills needed to perform tasks is also assigned to other projects.
Resource overallocation
Occurs when resources are assigned too many tasks within a given time frame.
Shared Resources
Works for both the functional manager and the project manager.

Project manager should negotiate with the functional manager to make certain resource can complete project work.
Smoothing
Temporary way to resolve conflict in which areas of agreement are emphasized over the areas of difference.

Lose-lose conflict -resolution.
Storming
The second stage of team development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it.
Team Building
Set of activities or exercises designed to get a diverse group of people to work together in an efficient and effective manner.
Trust Building
Following through, supporting team, showing concern, putting the good of the organization above your own, and being humble.
Your project is underway and your team members are working well together, anticipating the needs of the project, and they all understand their roles in the project. A new team member has been introduced and started working with the team this week. Which stage of team development does this situation represent?
Forming
Which of the following helps to build an efficient and effective team, improves morale, and builds social bonds?
Team building
A team member has come to your office to complain that a fellow team member is never available for meetings before noon and seems to ignore her requests to follow proper processes. Which of the following does this describe? Choose two.
This describes a conflict and varying work styles.
All of the following are stages of team development except for which one?
A. Adjourning
B. Confronting
C. Performing
D.. Storming
Confronting
Your project is undergoing some difficulties. You've determined that the primary problem is vendor performance. A key stakeholder insists the problem is not the vendor; the problem is the project team. However, the key stakeholder spends most of the meeting emphasizing the areas of agreement. Which conflict-resolution technique does this describe?
Smoothing
You have two stakeholders who are at odds about the scope of the project work. You listen, ask questions, and lead them both to agree that some scope items need to be added and others changed. Which conflict-resolution technique does this describe?
Negotiating
Which of the following are conflict-resolution techniques? Choose three.
A. Adjourning
B. Negotiating
C. Norming
D. Avoiding
E. Compromising
Negotiating, avoiding, and compromising
Your system engineer has started making negative comments during your weekly team meeting. He's had a heated argument with the marketing manager, and you've heard from various team members that he's become difficult to work with. What's the best course of action for you to take?
Schedule individual meeting with the engineer to determine whether he has issues with the project that need to be resolved. Get his perspective on how the project is progressing and how he feels about his role.
Which of the following are true regarding a RACI chart? Choose three.
- A RACI chart shows roles and responsibilities of team members or business units and how they intersect with project tasks.

- A RACI chart is a matrix-based chart.

- RACI stands for responsible, accountable, consulted, and informed.
All of the following are true regarding rewards and recognition except for which one?
A. You should have a written procedure describing the criteria for rewarding team members.
B. Rewards and recognition are a form of motivation.
C. Rewards and recognition should be applied consistently to all project team members.
D. Rewards and recognition almost always involve money.
Rewards and recognition almost always involve money.
You are working on a construction project. Your organization owns one crane, and the crane is needed for two tasks on your project at the same time. This is known as which of the following?
Resource shortage.
This meeting, held after the project charter is signed or at the beginning of the Executing phase, formally introduces the team members and stakeholders and outlines the goals and objectives of the project for the team.
Kickoff meeting
The project sponsor will approve the final deliverables of the project. On a RACI chart, how would this be designated?
A-Accountable
Of the three situations listed, for which would team-building efforts have the greatest impact? Choose three.
Organizational changes, personality clashes, and staff changes.
All of the following are elements of the project kickoff meeting except for which one?
A. Introductions
B. Overview of goals and objectives
C. High-level budget overview
D. Roles and responsibilities
E. WBS overview
F. Stakeholder expectations
WBS overview
Which conflict-resolution technique is known as a win-lose?
Forcing
Resources are awaiting new assignments between projects are costly to an organization and typically reside in a projectized organizational structure. Which of the following does this describe?
Benched resources
One way you are presenting the work of the project is by listing the departments responsible for the work along with the work packages their assigned to. What type is this?
Organizational breakdown structure.
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