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Bus4 188 Page 3 study guide

Terms in this set (20)

An automobile company decides to improve the quality of its products and bring more variety into its entire product line. The company has decided to adopt __.
industry-wide Differentiation
The difference between the value that an activity generates and the cost of the activity is called
Margin
porter defined the value as the __
The amount of money that a customer is willing to pay for a resource product, or service
The difference between the total value added and the total cost incurred is called the __ of value chain
Net Result
Which of the following is a primary activity in the value chain?
Marketing and Sales
Which of the following value chain activities involves inducing buyers to purchase a product and providing a means for them to do so?
Marketing and sales
Which of the following value chain activities involve assisting used with handling of the products after sale, thus maintaining and enhancing the product's value?
Customer Service
___states that the value of a network is equal to the square of the number of users connected to it
Metcalfe's Law
The __ created by porters states that firms should create new, more efficient business processes that integrate the activities of all departments involved in a value chain.
Business Process Design
The cost of business process is the sum of the cost of the input and the ____
Cost of activities
Reduction in production cost results in ___.
Cost of Activities
Which of the following is going to change in the next 10 yrs?
Tech
__ are formally defined, standardized processes that involves day to day operation
Structured Process
__ are flexible, informal, and adaptive processes that normally involves strategic and less structured managerial decisions and activities
Dynamic Process
Lilian interviews ten applicants for the position of sales manager in her organization. Based on the applicants' qualification and experience, she selects the best candidate. Lilian belongs to the ________ workgroup.
HR
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