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25% of test contains: Information Systems and Office Application Software in Organizations

word processor

a program or machine for storing, manipulating, and formatting text entered from a keyboard and providing a printout


a computer program in which figures arranged in the rows and columns of a grid can be manipulated and used in calculations

presentation package

a software package used to display information in the form of a slide show: Apple Keynote, Corel Presentation, Microsoft Power Point, etc.

end-user database package

a computer program that allows the end-user to create and manage databases: Oracle, Microsoft Access, etc.

electronic mail

a system for sending and receiving messages electronically over a computer network, as between personal computers

data conferencing

a communication session among two or more participants sharing computer data in real time. Interaction and presentation devices such as a screen, keyboard, mouse, camera, etc. can be shared or be able to control each other's computer. It is used to distinguish from video conferencing and audio conferencing

cooperative work environments

a generic term, which combines the understanding of the way people work in groups with the enabling technologies of computer networking, and associated hardware, software, services and techniques

web browser

a software application for retrieving, presenting and traversing information resources on the World Wide Web: Google Chrome, Mozilla Firefox, Internet Explorer, Opera, and Safari

World Wide Web

an information system on the Internet that allows documents to be connected to other documents by hypertext links, enabling the user to search for information by moving from one document to another


(File Transfer Protocol) a standard network protocol used to transfer files from one host to another host over a TCP (Transmission Control Protocol)-based network, such as the Internet

Web search engine

a software system that is designed to search for information on the World Wide Web: Google, Yahoo, Bing, Ask, etc

Web bot

an Internet bot (aka web robot, WWW robot or simply bot) is a software application that runs automated tasks over the Internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone

statistical analysis

a collection of methods used to process large amounts of data and report overall trends

expert systems

a piece of software programmed using artificial intelligence techniques. Such systems use databases of expert knowledge to offer advice or make decisions in such areas as medical diagnosis and trading on the stock exchange


a decision support system (DSS) is a computer program application that analyzes business data and presents it so that users can make business decisions


a geographic information system (GIS) is a system designed to capture, store, manipulate, analyze, manage, and present all types of geographical data


Business intelligence (BI) is a set of theories, methodologies, architectures, and technologies that transform raw data into meaningful and useful information for business purposes. BI can handle large amounts of unstructured data to help identify and develop new opportunities


Electronic Data Interchange is a document standard which when implemented acts as common interface between two or more computer applications in terms of understanding the document transmitted. It is commonly used by big companies for e-commerce purposes, such as sending orders to warehouses or tracking their order. It is more than mere e-mail; for instance, organizations might replace bills of lading and even cheques with appropriate EDI messages


Enterprise resource planning (ERP) is business management software—usually a suite of integrated applications—that a company can use to store and manage data from every stage of business, including: Product planning, cost and development, Manufacturing, Marketing and Sales, Inventory Management, Shipping and Payment


a Customer relationship management (CRM) is a model for managing a company's interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support


Supply chain management (SCM) is the management of the flow of goods. It includes the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption. Interconnected or interlinked networks, channels and node businesses are involved in the provision of products and services required by end customers in a supply chain

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