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Business MGMT Ch 9-11
Terms in this set (45)
A choice made from available alternatives is known as
The process of identifying problems and opportunities, then resolving them
What is a programmed decision?
Situations that have occurred often enough that the decision is almost repetitive
These types of decisions are made in response to situations that are unique
What are the 3 decision making models?
Classical, Administrative and Political
Managers confront a decision requirement in either the form of a __________ or a _____________.
Problem or Opportunity
People who prefer simple, clear-cut solutions to problems have what type of a personal decision making style?
People who prefer complex solutions based on a lot of data have what type of personal decision making style?
People who prefer a broad amount of information when making a decision
What are the 6 steps in the decision making process?
Recognition of the decision requirement, diagnose and analyze, Develop Alternatives, Select the desired alternative, Implement chosen alternative, Evaluate chosen alternative
When a manager continues to pour money into a failing project, hoping to turn things around is known to be...
the Sunk Cost Effect
Innovative decision making starts with using face-to-face interactive groups to spontaneously suggest as many ideas as possible to solve a problem is known as
The tendency of people in groups to suppress contrary opinions
Why is organizing the organization important?
Because strategy defines what we do: organizing defines how we do it
The set of formal tasks assigned to individuals and departments as well as reporting relationships
The visual representation of an organization's structure
An unbroken line of authority that links all employees in an organization and shows who reports to whom
Chain of Command
The formal right of a manager to make decisions, issue orders and allocate resources to achieve a desired outcome
The duty to perform the task or activity as assigned
The mechanism through which authority and responsibility are aligned
Common functions are aligned from the bottom to the top of the organization. Chain of command converges at the top of the organization
Functional Organization Structure
Combine Aspects of both functional and divisional structures and creates dual lines of authority
Matrix Org Structure
This structure subcontracts most of its major functions to separate companies and coordinates their activities from a central hub
Virtual Network Structure
Separate departments are created within each division. Typically many large organizations have separate divisions that perform different tasks, use different technology and may ultimately serve a different customer.
This approach gives managers a way to delegate authority, push responsibility to lower levels and be more flexible/responsive
No matter the structure of the organization, management still needs to focus on these things
Collaboration and coordination
What is task force?
A temporary team or committee designed to solve a problem involving several departments
True or false: The project manager has authority over the project but not direct line authority of the people.
The adoption of a new idea or behavior by an organization
Two causes of a changing workplace
Outside forces and managers
Innovations that typically start small and end up completely replacing an existing product or service
True or False: Reverse innovation is a way to create low-cost products for emerging markets and then quickly sell them in developed countries
Incorporating structures and processes that are appropriate both for creative impulse and systematic innovation
A change in the organization's product or service output
A change in the organization's production process
A person who sees the need for and champions productive change with the organization
Offsite team at their own location, away from restrictions imposed by an organization
What is Skunkworks?
secretive group that focuses on breakthrough ideas for business
True or False: a successful change involves changes in both people and culture
True or False: Culture changes take into the consideration the mind-set of the organization as a whole
Training is often used to charge ____________ mind-sets
Can manager's behavior and attitudes influence people and lead to culture change?
What types of activities help with organizational development?
Team building and employee feedback survey's
When employees become aware of the problem and the need for change they are:
Why do people resist change? (Four Reasons)
Fear of personal loss (self-interest)
Lack of understanding and trust
Different assessment and goals
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