Terms in this set (56)
The process by which a division of labor occurs as different workers specialize in different tasks over time
increasing the number of different tasks in a given job by changing the division of labor
organizing work and workers into separate units responsible for particular business functions or areas of expertise
organizing work and workers into separate units responsible for particular kinds of customers
span of management
the number of subordinates who report to a particular manager
Line vs. Staff
Staff: groups of employees who perform the work of a given department of unit or those that help the line units achieve objectives
Line: those who have direct responsibility for accomplishing the objectives of the organization
System 4 (behavioral)
Aggressive, Assertive, Passive, Passive-Aggressive. Behavioral systems analysis is an approach to organizational design and management.
a group of diverse companies under common ownership and run as a single organization
effectively implementing change in the workplace and being aware of employees' natural resistance to change
American Disabilities Act
Law that prohibits employers from discriminating against people with physical disabilities
a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job
the process of developing a pool of qualified job applicants from people who already work in the company
The direction that material appears on a page when printed.
Employee training at the place of work while he or she is doing the actual job.
A job description by an agency which is tailor-made for a specific person. These appointments occur in middle- and upper-level positions in the bureaucracy.
a perceived incompatibility of actions, goals, or ideas
Maslow's Hierarchy of Needs
physiological, safety, love/belonging, esteem, self-actualization
Needs (affiliation, achievement, power)
What everyone strives for
schedules or reinforcement
specific patterns that determine when a behavior will be reinforced
The action of leading a group of people or an organization
influence based on special skills or knowledge
Compliance achieved based on the ability to distribute rewards that others view as valuable
Leadership Power - Referent
Earned power by being a people person (Unit Manager)
The imparting or exchanging of information or news
anything that interferes with, distorts, or slows down the transmission of information
a group of people who meet together to discuss a topic
rules and expectations by which a society guides the behavior of its members
an understood rule for accepted and expected behavior. Norms prescribe "proper" behavior.
a violent disturbance in the atmosphere
informal communication system through which messages are passed in an organization, especially rumors and myths
the set of rules by which we derive meaning from morphemes, words, and sentences in a given language; also, the study of meaning
Method of maintaining, managing, and gaining control of government (who gets what, when, and how)
the power a person receives as a result of his or her position in the formal hierarchy of an organization
opposite of reward power, the ability to punish others
power that comes from subordinates' and coworkers' respect, admiration, and loyalty
power comes from the power holder's ability to give something of value, such as money, responsibility, or praise
theory that positive and negative reinforcers motivate a person to behave in certain ways
Herzberg's Two-Factor Theory
proposed that work satisfaction and dissatisfaction arise from two different factors - work satisfaction from so-called motivating factors and work dissatisfaction from so-called hygiene factors
A character's incentive or reason for behaving in a certain manner; that which impels a character to act
the process by which we perceive and respond to certain events, called stressors, that we appraise as threatening or challenging
training done in schools where employees are taught on equipment similar to that used on the job
Training that replicates the work environment.
attracting job applicants from outside the organization
Fair Labor Standards Act
1938 act which provided for a minimum wage and restricted shipments of goods produced with child labor
Human Resource Management
consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce
based on two overlapping bases of departmentalization. Reporting to multiple people.
based on multiple businesses in related areas operating within a larger organizational framework
A large, complex organization composed of appointed officials
The assignment of new or additional responsibilities to a subordinate
grouping jobs on the basis of defined geographic sites or areas
organizing work and workers into separate units responsible for producing particular products or servicest
A motivational strategy that emphasizes motivating the worker through the job itself.
enlarging jobs by moving employees among several different jobs