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MGMT Exam 3
Terms in this set (50)
In the context of the job characteristics model, _________ is motivation that comes from the job itself rather than from outside rewards such as a raise or praise from the boss.
Bridget's Gifts, a greetings and gifts store in Janville, has four departments: flowers and soft toys, cards and e-cards, metal collectibles, and photo albums and scrapbooks. These departments are responsible for producing their own products. This scenario is an example of _____.
organizes workers into separate units
s* responsible for producing particular products or services.
Which of the following best defines delegation of authority?
It is the assignment of
direct responsibility to a subordinate to complete tasks
for which a manager is normally responsible.
The _____ is an approach to job redesign that seeks to formulate jobs in ways that motivate workers and lead to positive work outcomes.
job characteristics model
Danielle is a receptionist at Stanlam Corp. In addition to her daily tasks, Courtney, Danielle's boss, asks her to prepare financial statements for a few small companies Stanlam owns.
This is an example of job rotation.
The scenario is an example of job enlargement.
increasing the number of different tasks
that a worker performs within one particular job.
Which of the following best defines staff authority?
It is the
right to advise but not command others
who are not subordinates in the chain of command.*
The chain of command clarifies which task has to be performed by whom.
Which of the following is a difference between a line function and a staff function?
line function contributes directly
to selling a company's products,
staff function does not contribute directly
to selling a company's products but instead supports line activities.
Which of the following is an advantage of matrix departmentalization?
It allows companies to manage in an
efficient manner large, complex tasks
Which of the following best defines an interorganizational process?
It is the
collection of activities
that take place among organizations
to transform inputs into outputs
that customers value.
Which of the following statements is true of the members of virtual teams?
email and videoconferencing
Which of the following statements is true of team norms?
regulate the everyday actions
that allow teams to function effectively.
Which of the following is necessary for stretch goals to effectively motivate teams?
Teams must be
empowered with control of resources
, such as budgets, workspaces, and computers.
Which of the following kinds of teams have the most autonomy?
Which of the following statements is true of the norming stage of team development?
Team members begin to
settle into their roles
as team members in the norming stage of team development.
In which of the following ways can teams have healthy conflicts?
focusing on issues
rather than personalities
Which of the following statements is true of self-designing teams?
control work tasks
Which of the following is a difference between employee involvement teams and semi-autonomous work groups?
Employee involvement teams don't have the authority
y* to make decisions,
semi-autonomous groups have the authority
to make decisions.
Firms must provide team members with the technical training they need to do their jobs, particularly if they are being cross-trained to perform all of the different jobs on a team.
In the context of work teams, which of the following increases employee job satisfaction?
Being involved in decision-making processes
A female worker is working late hours at her office. Her manager approaches her on the pretext of inquiring about work updates. He casually turns the conversation into a personal one and starts touching her and making explicit remarks about her body. The female worker reacts furiously and tells the manager that she would take this issue to the human resources department. The manager feels intimidated and threatens her that if she files any complaints, her appraisal will be affected. This case is an example of _______________.
quid pro quo
Which of the following is an advantage of a structured interview?
facilitates comparison between applicants
since all applicants are asked the
Zenzar Corp. is a software firm that plans to hire technical writers for its new project. The job requires candidates with good technical writing skills.
Which of the following tests would be appropriate to test this ability of candidates?
Specific ability test
Which of the following defines job posting?
It is a procedure for
advertising job openings
within a company to
Immediate and voluntary retirement of an employee is called phased retirement.
, employees transition to retirement by working
over a period of time before completely retiring.
Camila is a new employee at Dario Enterprises and is undergoing training. A senior employee from her team is assigned to mentor Camila. Camila learns by watching her mentor perform various tasks and by working on simple tasks alongside her mentor.
Which of the following training methods has Dario Enterprises adopted to train Camila?
Which of the following is a difference between structured interviews and unstructured interviews?
, interviewers prepare
standardized interview questions
s* ahead of time;
, interviewers are free to ask applicants
anything they want
Job specifications are:
to successfully perform a particular job.
Which of the following is a subjective performance measure?
Graphic rating scales
they are easy to construct, but they are very
susceptible to rating errors
Wrongful discharge is the loss of poor-performing employees who choose to leave an organization.
It's a legal doctrine that
requires employers to have a job-related reason to terminate
Which term describes the vertical and horizontal configuration of departments, authority, and jobs within a company?
________ is a job composed of a small part of a larger task or process
________ organizations are characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.
Which type of organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge?
________ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.
________ is the extent to which collective action is required to complete an entire piece of work.
An organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants is called a(n) ________ organization.
_______________ consist of a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
Which of the following is
regarding the use of teams?
Teams have been shown to increase employee turnover.
A ________ group is a group composed of two or more people who work together to achieve a shared goal.
________ is the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms.
________ is the ability to change organizational structures, policies, and practices in order to meet stretch goals.
________ skills, such as listening, communicating, questioning, and providing feedback, that enable people to have effective working relationships with others.
________ is an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business."
Bona fide occupational qualification
________ is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.
Which term describes a purposeful, systematic process for collecting information on the important work-related aspects of a job?
________ are measures of job performance that are easily and directly counted or quantified.
Objective performance measuring
________ is used to teach workers how to avoid rating errors and increase rating accuracy.
________ is a process that determines the worth of each job in a company by evaluating the market value of the knowledge, skills, and requirements needed to perform it.
________ is a compensation system in which employees are paid a set rate for each item they produce.
Chapter 6: When Asustek went from designing and manufacturing PC's for Dell to creating and distributing it's own branded PC's to retail outlets like BestBuy for sale to the consumer, Asustek engaged in this supply-chain strategy
How often should you market your program?
When sounding a pole to detect decay, a lightweight hammer should be used.
Stakeholders might change during a project due to employee turnover, partnerships, and other events.
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