Group norm
Standards of behaviour that are acceptable to the group
Specificed, explicit vs. non-specific, implicit
Team norm
Concern how team members will interact, communicate, conduct themselves
Express intentions
Provide context for discussing grievances
Therapeutic norms
Self-disclosure
Self-reflection
Free interaction among members
Reinforce importance of group
Agents of choice & change
Atmosphere of safety and support
Group taks roles
Defines problems
Seeks information
Gives information
Seeks opinions
Gives opinions
Tests feasibility
Seeks information
Requests factual information about group problem, methods of procedure, or clarification of suggestions
Gives information
Offers facts or general informaiton about a problem, methods, or clarifies a suggestion
Group building and maintenance roles
Coordinating
Mediating-harmonizing
Orienting-facilitating
Supporting-encouraging
Following
Coordinating
Recent statement is clarified and related to another statement to bring them together, build on them
Mediating-harmonizing
Interceding in disputes, attempt to reconcile them
Keep group running smoothly
Supporting-encouraging
Express approval of another's suggestion
Praises others' ideas, warm & responsive
Following
Going along with movement of group
Accepting ideas of other
Seving as audience during discussions
Blocking
Interfering with progress of group by arguing, resisting, disagreeing beyond reason
Coming back to "dead" issues
Seeking recognition
Attempting to call attention to one's self by boasting sympathy, loudness, agressiveness, unusal behaviour
Individual differences
Professional differences (knowledge based)
Learning style differences
Personality differences
Gender differences
Resolution of differences
Contact hypothesis
Understand self to understand others
Conflict resolution