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Group norm

Standards of behaviour that are acceptable to the group
Specificed, explicit vs. non-specific, implicit

Team norm

Concern how team members will interact, communicate, conduct themselves
Express intentions
Provide context for discussing grievances

High performance team norms

Have fun
Quality reviews
No zingers
Clebrate success
No rank/all peers

Therapeutic norms

Free interaction among members
Reinforce importance of group
Agents of choice & change
Atmosphere of safety and support

Three types of roles

Group task roles
Group building and group maintenance roles
Individual roles

Group taks roles

Defines problems
Seeks information
Gives information
Seeks opinions
Gives opinions
Tests feasibility

Defines problems

Group problem is defined, overall purpose is outlined

Seeks information

Requests factual information about group problem, methods of procedure, or clarification of suggestions

Gives information

Offers facts or general informaiton about a problem, methods, or clarifies a suggestion

Seeks opinion

Asks for opinion of others

Gives opinion

States beliefs or opinions

Tests feasibility

Questions reality, checks practicality of suggestions

Group building and maintenance roles



Recent statement is clarified and related to another statement to bring them together, build on them


Interceding in disputes, attempt to reconcile them
Keep group running smoothly


Keeps group on tract, points out deviations
Help group process along


Express approval of another's suggestion
Praises others' ideas, warm & responsive


Going along with movement of group
Accepting ideas of other
Seving as audience during discussions

Individual roles

Out of field
Seeking recognition


Interfering with progress of group by arguing, resisting, disagreeing beyond reason
Coming back to "dead" issues

Out of field

Withdrawing from discussion, daydreaming, whispering to others


Getting off subject, leading in some "personally oriented" direction

Seeking recognition

Attempting to call attention to one's self by boasting sympathy, loudness, agressiveness, unusal behaviour

Individual differences

Professional differences (knowledge based)
Learning style differences
Personality differences
Gender differences

Resolution of differences

Contact hypothesis
Understand self to understand others
Conflict resolution

Contact hypothesis

Understand ppls differences by spending time with eachother

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