Standards of behaviour that are acceptable to the group Specificed, explicit vs. non-specific, implicit
Team norm
Concern how team members will interact, communicate, conduct themselves Express intentions Provide context for discussing grievances
High performance team norms
Have fun Quality reviews No zingers Clebrate success No rank/all peers
Therapeutic norms
Self-disclosure Self-reflection Free interaction among members Reinforce importance of group Agents of choice & change Atmosphere of safety and support
Three types of roles
Group task roles Group building and group maintenance roles Individual roles
Group taks roles
Defines problems Seeks information Gives information Seeks opinions Gives opinions Tests feasibility
Defines problems
Group problem is defined, overall purpose is outlined
Seeks information
Requests factual information about group problem, methods of procedure, or clarification of suggestions
Gives information
Offers facts or general informaiton about a problem, methods, or clarifies a suggestion
Seeks opinion
Asks for opinion of others
Gives opinion
States beliefs or opinions
Tests feasibility
Questions reality, checks practicality of suggestions
Group building and maintenance roles
Coordinating Mediating-harmonizing Orienting-facilitating Supporting-encouraging Following
Coordinating
Recent statement is clarified and related to another statement to bring them together, build on them
Mediating-harmonizing
Interceding in disputes, attempt to reconcile them Keep group running smoothly
Orienting-facilitating
Keeps group on tract, points out deviations Help group process along