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62 terms

Chapter 10

STUDY
PLAY
enterprise resource planning (ERP)
integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations
enterprise resource planning
ERP
Core ERP components
traditional parts included in most ERP systems and they primarily focus on internal operations
Extended ERP components
extra components that meet the organizational needs not covered by the core components and primarily focus on external operations
accounting & finance, production & materials management, and human resources
What are the 3 most common core ERP components focusing on internal operations?
Accounting & Finance ERP components
manage data and processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
credit-management feature
What is one of the most useful features included in an ERP accounting/finance component?
Production and materials management ERP components
handle the various aspects of planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
Human resources ERP components
track employee information including payroll, benefits, compensation, and performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities
BI, CRM, supply chain management, & ebusiness
What are the 4 most common extend ERP components?
BI ERP components
collect information sued throughout the organization, organize it, and apply analytical tools to assist managers with decisions
Supply chain management (SCM)
involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
Ebusiness
conducting business ont he internet, not only buying and selling, but also serving customers and collaborating with business partners
elogistics and eprocurement
What are the 2 primary features of ebusiness components?
elogistics
manages the transportation and storage of goods
eprocurement
business-to-business purchase and sale of supplies and services over the internet
sales, marketing, & customer service
Who are the primary users of CRM?
customers, resellers, partners, suppliers, & distributors
Who are the primary users of SCM?
Supply chain management
SCM
accounting, finance, logistics, and production
Who are the primary users of ERP?
sales forecasts, sales strategies, & marketing campaigns
What are the primary business benefits of CRM?
Market demand, resource and capacity constraints, and real-time scheduling
What are the primary business benefits of SCM?
forecasting, planning, purchasing, material management, warehousing, inventory, & distribution
What are the primary business benefits of ERP?
middleware
several different types of software that provide connectivity between 2 or more software applications; achieves integrations; translates information between disparate systems
Enterprise application integration (EAI) middleware
represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors
enterprise application integration
EAI
balanced scorecard
management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action
learning & growth, internal business process, customer, & financial
What are the 4 perspectives of the balanced socrecard?
overall fit, proper business analysis, & solid implementation plans
What are the 3 basic attributes of successful ERP projects?
core competency
an organization's key strength, a business function that it does better than any of its competitors
core competency strategy
organization choose to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes
information partnership
occurs when 2 or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer
collaboration system
IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information
telecommuting, online meetings, deploying applications, and remote project and sales management
What are the specific business tasks that collaboration solves?
unstructured and structured
What are the 2 categories of collaboration systems?
unstructured collaboration (or information collaboration)
collaboration system that includes document exchange, shared whiteboards, discussion forums, and email; can improve personal productivity, reducing the time spent searching for information or chasing answers
structured collaboration (or process collaboration)
involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules; beneficial in terms of improving automation and the routing of information
knowledge management, content management, workflow management, & groupware
What are the 4 systems that integrate to strengthen the collaboration process?
Knowledge management (KM)
involves capturing, classifying, evaluating, retrieving, and sharing information assets in a away that pro
vides context for effective decisions and actions
knowledge management system
KMS
knowledge management system (KMS)
supports the capturing, organization, and dissemination of knowledge throughout an organization
explicit or tacit
What are the 2 categories of intellectual and knowledge-based assets?
explicit knowledge
consists of anything that can be documented, archived, and codified, often with the help of IT (ex. patents, trademarks, business plans, marketing research, and customer lists)
tacit knowledge
knowledge contained in people's heads
shadowing and joint-problem solving
What are the 2 best practices for transferring or recreating tact knowledge inside an organization
top 4 reasons organization launch KMS
increase profits or revenues, retain key talent and expertise, improve customer retention and/or satisfaction, and defend market share against new entrants
Social networking analysis (SNA)
process of mapping a group's contacts to identify who knows whom and who works with whom
Social networking analysis
SNA
content management system
provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
document, digit asset, and web content
What are the 3 common types of content management systems?
wikis
web-based tools that make it easy for users to add, remove, and change online content
business wikis
collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project
workflow
defines all the steps or business rules, from beginning to end, required for a business process
workflow management systems
facilitate the automation and management of business processes and control the movement of work through the business process
messaging-based & database-based
What are the 2 primary types of workflow systems?
messaging-based workflow systems
send work assignments though an email system
database-based workflow systems
store documents in a central location and automatically ask the team members to access the document when it is their turn to edit the document
groupware
software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing
groupware system advantages
facilitating communication, enabling telecommuting, reducing travel costs, sharing expertise, forming groups with common interests where t would not be possible to gather a sufficient number of people face-to-face, saving time and cost in coordinating group work, & facilitating group problem solving
videoconference
set of interactive telecommunication technologies that allow 2 or more locations to interact via two-way video and audio transmissions simultaneously
web conferencing
blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected website
instant messaging
type of communications service that enables someone to create a kind of private chat room with another individual in order to communicated in real-time over the internet