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Deca- Business Administration
Terms in this set (100)
Jean, Keisha, and Kyle want to start their own business but are concerned about the higher tax rate for
corporations as well as the double taxation on corporate profits and dividends paid to stockholders. What
type of business ownership should they consider?
Brandon has been given a 385-page report and does not have time to review the entire document, but he
does need to understand specific information that is included in the report. What section of the report will
guide Brandon to the information he needs?
Table of contents
To be reimbursed for business expenses, Luke must obtain and complete an expense-reimbursement
form, attach the original transaction receipts to the completed form, and submit the documentation to his
manager for approval. What is Luke doing?
Following company procedures
During a meeting, Kevin provided an idea for cutting departmental costs by 20 percent. Which action
would indicate that Kevin's supervisor liked his idea?
Nodding, smiling, and writing down the idea
Ramona's teacher is giving directions for the midterm; but the two students sitting on either side of
Ramona are whispering to each other, and it's hard for her to hear. Ramona focuses all of her attention
on the teacher, so she doesn't miss anything important. Which of the following steps for following
directions does this situation illustrate:
What element of voice is important in order to communicate effectively with others?
Often, the most effective way to interpret others' nonverbal cues is to look at their
What is the most appropriate closing to include in a response to a customer's email inquiry for product
Thank you for your interest in XWQ products
Once you know your group's purpose, what should you do next?
Agree on ground rules
Allison is attending a business seminar. Because the seminar presenter is speaking very quickly, Allison
is having a difficult time taking accurate notes. What technique would help Allison take notes quickly?
Use abbreviations and symbols
Which of the following is an example of a text-oriented graphic that is often used to illustrate a business
process or organizational structure:
D. Pie chart
A credit manager must write a letter of rejection to a credit applicant. To maintain the customer's
patronage, the letter should
Open with a positive statement
As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To
obtain the correct information, Kevin should
Refer to the appropriate publisher's style manual
The opening sentences of an effective business letter should
Come right to the point
A salesperson who is planning a business trip to meet with several customers in a different city might
write letters of inquiry in order to
Which of the following is the most appropriate method for supervisors to use when communicating about
personal or confidential issues with individual employees:
A. Telephone conference call
B. Company newsletter
C. Face-to-face meeting
D. Staff memo
Why do advertising agency account executives often participate in meetings and problem-solving
To develop ad campaigns for clients
It is important for employees to demonstrate a customer-service mindset when they are
Why is it important for employees to effectively communicate information about the business to
To provide service
Special events, demonstrations, contests, and coupons are activities that are controlled by a business's
What type of difficult customer may be the most trying on your patience and do the most damage to the
image of your business?
To handle customer complaints effectively, the first thing that employees should do is
Listen to the customers to understand their concerns
Which of the following is an example of a brand promise:
A. Henderson Photography...uniquely capturing your special moments is our priority.
B. Leather sofas only $499 this weekend—buy now at Fred's Furniture Warehouse.
C. Low credit terms are available for qualified customers until January 2014.
D. For your convenience, four Cup O' Joe locations are open in the greater metro area.
Henderson Photography...uniquely capturing your special moments is our priority
Which of the following is NOT a capital resource:
B. Manufacturing plant
C. Assembly line worker
D. Production equipment
Assembly line worker
Economics is concerned primarily with evaluating alternatives and
Making economic decisions
A gas station sells close to the same amount of gas every month, even if the price of gasoline goes up or
down. This is because demand for gasoline is
If customers feel that a product's price is too high, they will probably
Buy less of the product
Molly works in operations. Her job is to make sure that the business has all the supplies it needs to keep
production going smoothly. Molly works in the area of
Property and income are not distributed equally in a private enterprise system because skilled workers
Receive higher salaries
Which activities are likely to increase a firm's profit?
Increasing sales and decreasing expenses
Which of the following is most likely to be a result of competition:
A. More monopolies
B. Reduction in product quality
C. High prices
D. Development of new products
Development of new products
Expressing empathy and being willing to help others are the aspects of emotional intelligence that relate
Why is it sometimes difficult to be honest about strengths?
We don't want to brag
The relationship between your traits and your personality can be described as
How can you let people know that you are really thinking about what they are saying?
By asking questions
Most businesses consider initiative to be __________ for employees.
Workers should demonstrate honest behavior on and off the job because they will
Show that they can be trusted
Ethical employees are responsible workers who can be counted on to
Complete the tasks they start
To take responsibility for your decisions and actions, it's important to build your self-confidence and
Jana has a meeting with her boss for two hours at 10:00 Monday morning and is leading a
videoconference at 4:30 that afternoon. Susan, a potential investor, calls Jana early Monday morning and
says that she will be flying in from Portland at 11:30 a.m. After she picks up her rental car, Susan wants
to meet with Jana early Monday afternoon. Jana knows that meetings with her boss tend to last longer
than expected, and that Susan will have a 45-minute drive from the airport to her office. The investor
could really help the company, so Jana feels that it is important to meet with Susan. What should Jana
tell this important potential investor about meeting on Monday afternoon?
Suggest that they meet for lunch at 1:15 p.m. at a restaurant located between the airport and her office
How does communicating with others help you to maintain a positive attitude?
By helping you to feel understood
Should you be able to adjust to change more quickly over time?
No, the length of time it takes depends on the kind of change
One way that businesses can protect the privacy of their customers is to limit the number of employees
who have access to the customers'
Which of the following is central to the concept of empathy:
Respect for others
Ben and Tasha are coworkers who are applying for the same supervisory position in the company and
now they are NOT speaking to each other. The reason for the conflict is
If a leader takes ownership of a problem, makes sure it is fixed, and takes steps to prevent it from
happening again, s/he is demonstrating
When you ask yourself, "What would I attempt to do if I knew I could not fail?", you are determining your
When employees demonstrate adaptability, they are able to be
What is the benefit of shared vision to an organization?
It serves as a guide for decision making
Employees who value differences in the workplace are more satisfied and increase the company's
The disadvantage to using credit cards to pay for goods and services is that you
Pay interest on purchases
After Mrs. Green provided the cashier with $2.50 in cash and coins, she left the grocery store with a
gallon of milk. In this situation, money is being used as a
Medium of exchange
Which of the following is NOT a concept related to the time value of money:
Under which of the following circumstances is a cosigner held legally responsible for paying the balance
owed on a bank loan:
The borrower defaults on the loan
Choosing to buy an item at the check-out counter is often an example of
Your annual income, an inheritance, and the money from the sale of an asset are all considered events
that contribute towards your
The following is written on the back of a check: "For deposit only; Maria Evans; Account #285655." This
is an example of a(n) __________ endorsement.
When reconciling bank statements, it is important to consider
Checks that have not cleared
On January 3, Anna mailed her credit card payment, which was due on January 5. The credit card issuer
received the payment on January 7. What most likely appeared on Anna's credit card statement the
When Stefanie receives her credit card statement at the end of the month, she sees that she was
charged for a down payment on a new car that she hadn't purchased. Which of the following is NOT
something she should do:
Call the car dealership
Individuals are most likely to require the services of a mortgage company when they want to
Purchase real estate
Which of the following is a disadvantage of investing in bonds:
They may take a long time to provide a return
What must Preston Enterprises pay to the insurance company to maintain its business liability insurance?
Lucia, a business owner, just hired a new employee. What is one thing she should be sure to do on the
employee's first day?
Assign the new employee a mentor who can answer any questions s/he may have
One principle on which the marketing concept is based is that a business should be able to meet its own
goals when it
Sells products at fair and reasonable prices
Todd needs to develop an overall plan for his business but does not know what type of information to
include in the document. Todd logs onto a search engine to quickly locate the information he needs.
Which of the following search terms is most likely to provide Todd with desired search results:
Business plan elements
Which of the following is an example of a business applying information to accomplish a task:
Reviewing data on trends to develop new products
Which of the following situations best demonstrates why businesses should retain their records:
A business is planning to sell out to another company
Which of the following is a trend in information management:
Increased compliance laws and regulations
You cannot communicate with your computer without
An operating system
Claire receives a lot of email messages every day. One client has sent her a message requesting some
information that won't be available to Claire until next week. What can Claire do to remind herself to send
the client the information when it is available?
Flag the message for follow-up
Which of the following is the primary purpose of word-processing software programs:
To create text documents
Which of the following computer functions enables a computer user to bring the text and the graphics
from documents and spreadsheets created in other software programs into a presentation software
Zach is inputting numerical data into an electronic worksheet containing a series of rows and columns.
What is Zach creating?
Computer programs that allow businesses to manage all types of activities, such as inventory control and
finance, are known as
Integrated software application packages
What procedure should always be performed before posting a web page on a web server?
Test the page to identify broken links, missing images, or unclear instructions
Operations managers must work closely with managers and employees in
All other parts of the business
Certain health and safety regulations require many types of businesses to
Routinely inspect equipment
Workplace safety is primarily the responsibility of
Employers and employees
A common type of injury that can result from improper lifting is a
When a workplace security issue occurs, an employee should report the problem to the appropriate
Which of the following things should an employer do to prevent security breaches from occurring:
Store information on highly secure computer systems
The most flexible document within a project plan is the
Obtaining a line of goods for use in a business is one of the functions of
Why does Dan order extra copy paper, Post-it notes, and printer ink cartridges for the department when
he places an order for office supplies?
To prevent stockouts
Tony's Pizza Shop recently started making 100 more pizzas on Saturday evenings. This increase
demonstrates an increase in
One of the reasons that organized workers are more efficient than disorganized workers is that organized
Their materials in order
Which of the following is a goal that takes priority over other activities:
Which of the following is an example of paradigm innovation:
Windows computer operating system
Which of the following should a person do first when facing the need to make a decision:
Define the objective
Which of the following is an action that employees can take to meet their employer's expectations of
Accepting responsibility for mistakes
What should individuals consider when identifying occupations that are of interest to them?
Tony works for a large insurance company. His job is to support the company president, schedule his/her
appointments, and answer his/her phone calls. Tony works in
A good way for a job applicant to make a favorable impression during a job interview is to
Show that s/he has been learning about the company
Writing a follow-up letter after a job interview allows a job applicant the opportunity to
Restate his/her interest in the position
What type of information may be listed in the work experience section of a résumé if the person has had
only a few paying jobs?
Which of the following often makes it necessary for workers to continue their education and obtain
training to pursue different careers:
Advances in technology
Which of the following often presents an opportunity for current employees to be considered for a
New position is created
When Caroline explains the company's rules of conduct to a new employee, she should also explain
The consequences of breaking the rules
The number of levels of management that a business needs usually depends upon the
Size of the business
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