Upgrade to remove ads
Module 4: Lecture 6
Terms in this set (7)
Who said "A pair of good ears will drink dry a hundred tongues."
How are great leaders great speakers
They CLEARLY and compellingly articulate a future. They clearly speak about current reality
How are great leaders great listeners
They help others clarify a vision for the future. They constantly enrich the picture of reality by understanding others' views
What is the purpose and power of the form of listening discussed
Builds DIVERGENT thinking-generate ideas, variety, difference.
Helps the other feel heard and therefore generates trust.
Reveals assumptions-tacit thinking-which may not be shared.
What is NOT the purpose/power of the form of listening discussed
It is NOT about convergent thinking or clarifying agreement and commitment on action
When does convergent thinking/listening matter
When we are setting a direction or getting a commitment, we used closed-ended questions
"So, we've agreed..."
"When will you have it?"
"So you will talk to 5 customers about this?"
"You are confident you can get this done?"
How come "Why" is not on the use-open ended questions examples
Because it could easily go from inquiry to advocacy. Can sound not like I'm interested tell me more, but sound like doubt "why why why"
Sets with similar terms
Critical Thinking Quiz #1: Chapter 2
Chapter 5: Creative and Critical Thinking in the S…
ENG102 Asking The Right Questions
ROTC Critical Thinking
Other sets by this creator
Hist C184D MIDTERM IDS
Data Ethics CASE STUDIES
Module 4: Lecture 4
Module 4: Lecture 3
Other Quizlet sets
English 7 Final Review
Physics chapter 11
READ 4023 Exam 1 CH 1-3