Travel Agency Operations Week 5 Review

Type in capital letters in your e-mail when you need to get a point across strongly
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Terms in this set (15)
Type in capital letters in your e-mail when you need to get a point across strongly
False
Telephone reservationists need not smile because the caller can't see them
False
A quick run-through with spell check on a computer is all that a letter needs for proofreading
False
Travel professionals can minimize the potential drawbacks of voice mail by answering their own phones as much as possible
True
Try to use each phone call from a new client as an opportunity to forge a lasting relationship
True
E-memos are often a way to transmit information within an office
True
When doing business by telephone and you need to step away from the receiver to look for information, you should explain to the caller and ask permission before placing them on hold
True
Because the general public is probably aware of travel jargon, you should be able to use it freely
False
E-mail is used by suppliers to transmit confirmations and information on fares and routing
True
Do not spend much time with phone callers who are unwilling to give their names or phone numbers
True
With voice mail, callers never reach an unanswered phoneTrueIn general, talking with someone on the phone communicates just as much as talking with them in person does, as long as the same things are saidFalseThe larger the words you use, the smarter you will sound, especially with clients who are going on an expensive tripFalseSpend just as much time on the phone with "shoppers" as with "buyers"; they eventually may become buyersFalseAgency manuals should deal with travel benefits, including fam tripsTrue