Travel Agency Operations Week 5 Review

Type in capital letters in your e-mail when you need to get a point across strongly
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Terms in this set (15)
With voice mail, callers never reach an unanswered phoneTrueIn general, talking with someone on the phone communicates just as much as talking with them in person does, as long as the same things are saidFalseThe larger the words you use, the smarter you will sound, especially with clients who are going on an expensive tripFalseSpend just as much time on the phone with "shoppers" as with "buyers"; they eventually may become buyersFalseAgency manuals should deal with travel benefits, including fam tripsTrue