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True or False: The best way to learn how to communicate in a business setting, such as presentation delivery is though "hard knocks" or learning from negative experiences.

Select one:
True
False
False
True or False: In business, we are less worried about theories of communication and more concerned about if our message achieves the desired result.

Select one:
True
False
True
When you engage in a communication process that involves thinking or talking to yourself about a particular subject, this is an example of:

Select one:
a. Intrapersonal Communication
b. Interpersonal Communication
c. Public Communication
d. Private Communication
a. Intrapersonal Communication
True or False: Interpersonal Communication usually occurs within groups of 1-5 individuals.

Select one:
True
False
False
True or False: The business communicator does not have any sort of responsibility when delivering a message to his or her audience. Simply delivering the message in any way they see fit is sufficient.

Select one:
True
False
False
True or False: Miscommunication on a verbal level in a business setting is just as problematic as written communication.

Select one:
True
False
True
True or False: Words themselves hold no meaning; rather, it is the way in which we use and interpret words that provide for their meaning.

Select one:
True
False
True
Mary walks into Mark's office and asks "Can I ask you a question?" Mark looks up from his desk and says- "Of course, grab a seat". What Mark said is an example of a:


Select one:
a. Auxiliary message
b. Primary message
c. Secondary message
d. Tertiary message
b. Primary message
True or False: Semantics govern the order of words in a sentence.

Select one:
True
False
False
When the late Dr. Martin Luther King Jr. utilized the phrase "Let Freedom Ring" several times in his famous Washington Monument address in 1968, he used the communication emphasis strategy known as:

Select one:
a. Forward-thinking
b. Repetition
c. A and B
d. None of the above
b. Repetition
One way to describe the written communication process is that it:

Select one:
a. Is guaranteed to produce an immediate response from the receiver of the message.
b. Is always less formal than other modes of communication.
c. Is not important in a business setting.
d. Is asynchronous.
d. Is asynchronous.
True or False: Reading business-related documents will have a great impact on your ability to improve your writing in a business setting.

Select one:
True
False
True
True or False: When engaged in writing for business purposes, it is crucial that you always make an effort to follow the proper grammatical rules and never use creativity in your writing.

Select one:
True
False
False
The three most common writing styles are:

Select one:
a. Relaxed, Organized and Efficient
b. Monotone, Aggressive and Comprehensible
c. Colloquial, Casual and Formal
d. None of the above
c. Colloquial, Casual and Formal
True or False: The colloquial writing style is the most common writing style when producing written, business-related documents.

Select one:
True
False
False
When Thomas Friedman said "the world his flat" he meant that:

Select one:

a. We have become a more disconnected collection of societies and cultures
b. The world, in actuality, is not round as we have been taught.
c. The integration of markets, economies and communities has created a phenomenon in which we are all connected, regardless of our differences.
d. None of the above
c. The integration of markets, economies and communities has created a phenomenon in which we are all connected, regardless of our differences.
True or False: the new, modern business environment dictates that as a business communicator, you must be aware of how you communicate on an international and intercultural level.

Select one:
True
False
True
True or False: It is safe to assume that two individuals that come from the same country will not have to overcome any intercultural communication issues, due to the fact that they share the same passport.

Select one:
True
False
False
If I believe that my culture is far superior to everyone else's, I could be described as a:

Select one:
a. Multiculturalist
b. Ethno centrist
c. Pluralist
d. Singular culturist
b. Ethno centrist
True or False: The United States is considered to belong to a monochromatic time culture.

Select one:
True
False
True
True or False: Texting a business proposal is considered an inappropriate and inefficient method of communicating this type of business document.

Select one:

True
False
True
True or False: Memorandums or memos should be formatted in a way that they create a personal, one-on-one type of communication between the sender and the reader.

Select one:
True
False
False
True or False: When writing a memo, objectivity should always be taken into account during its preparation.

Select one:
True
False
True
The part of an official business letter which describes the main ideas and/or message of the letter is called the:

Select one:
a. Header
b. Main Section
c. Body
d. None of the above
c. Body
Choose one of the following answers that does not represent the purpose of a CV:

Select one:
a. To represent your professional experience in writing
b. To secure an interview for a potential position that you are seeking
c. To highlight and focus on your non-professional work experience
d. To highlight your value to a prospective company
c. To highlight and focus on your non-professional work experience
When writing about the qualities of good writing, Edward P. Bailey includes the following:

Select one:
a. Flexibility, Execution and Precision
b. Honesty, Positivity and Marketable
c. Follows the rules, easy to read, and attracts the reader
d. All of the above
c. Follows the rules, easy to read, and attracts the reader
True or False: A "residual message" focuses on what you want your listeners to remember after you are done speaking to them.

Select one:
True
False
True
True or False: The Constructivist Model of Communication presupposes that we build our own interpretations of a message, but also focus on the agreed-upon common-ground of the method of communication.

Select one:
True
False
True
When you make an effort to select words that are easily understandable to your audience, you are engaging in the following form of verbal communication improvement:

Select one:
a. Considering your surroundings
b. Checking for understanding
c. Choosing precise words
d. None of the above
c. Choosing precise words
Utilizing the following skill(s) will help you become a better writer:


Select one:
a. Imagery
b. Critical thinking
c. Knowing your audience
d. B and C
e. None of the above
d. B and C
True or False: For the most part, the use of euphemisms should be avoided at all costs, but there are several, such as referring to someone who has died as "passed on", that are considered acceptable forms of communication in some cultures.

Select one:
True
False
True
True or False: Effective communication requires preparation, practice and persistence.

Select one:
True
False
True
True or False: "Context" can be defined as the component of the communication interaction that involves the setting, scene, and expectations of the individuals involved.

Select one:
True
False
True
An auxiliary message can be described as:

Select one:
a. the intentional and unintentional ways a primary message is communicated
b. the way the listener understands or interprets what is being said
c. the way we add meaning to a primary message
d. none of the above
a. the intentional and unintentional ways a primary message is communicated
President Obama is giving his "State of the Union" address to the government in Washington, D.C. This is an example of:

Select one:
a. Public Communication
b. Group Communication
c. One-on-One Communication
d. All of the above
a. Public Communication
The ___________ is the way in which a message or messages travel between source and receiver.

Select one:
a. Context
b. Channel
c. Feedback
d. Receiver
e. None of the above
b. Channel
True or False: In a business environment, anticipating when there may be a need for clarification of a particular word or concept is a great way to avoid miscommunication.

Select one:
True
False
True
Cognate Strategies, or ways of promoting understanding, which are very useful within a business writing context include the following elements:

Select one:
a. Conciseness
b. Credibility
c. Execution
d. A and B
d. A and B
True or False: Employers highly value the twin abilities of oral and written communication as desirable skills among their employees.

Select one:
True
False
True
Stating in writing that your company's training shoe is far better than anything the competition can deliver because they utilize child labor to produce their product, which is not a proven fact, is an example of a breach of:

Select one:
a. Copyright
b. Legal Responsibility
c. Ethics Incorrect
d. Good business
b. Legal Responsibility