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Terms in this set (51)
The responsibility of the case manager includes:
Assessing the individual's total situation and addressing the needs and problems found in that assessment
Once the client has been linked to the services he or she needs, the case worker must:
Continue monitoring the client's progress and advocating for his or her needs
Ethical practices in the social services are in place because:
They prevent the exploitation of the individuals seeking human services
Guarding an individual's confidentiality means that the human services provider can/should:
Discuss the case only with colleagues for their professional opinion with a patient's verbal consent
According to the NASW Case Management Standards Manual, family is very narrowly defined as parents, children and grandparents.
According to the NASW Case Management Standards, when a conflict between primacy of the client's interest and the goals or policies of organizations or delivery systems occurs, the case manager should use mechanisms such as peer review, ethics committees, or external consultation, or should advocate for internal change, to resolve the dilemma.
Beyond assessment and planning, what are the 2 other steps of case management?
Monitoring and Linking
People whose ways of acting are different and who are not members of our in-group
Some people have difficulty coping with the changes brought on by developmental transitions in life. These life stages may include:
Going to high school
We apply the ecological model of human services in order to:
Understand the individual within the overall context
Because of internalized verbal and nonverbal scripts within a culture that may be different from your own, you should:
Check your perceptions with the person in a nonjudgmental way
It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:
Cultural differences do not become obstacles to good communication
Cultural competence in human services workers to improve cross-cultural communication is achieved by:
Being more adaptable to, and flexible in, choosing how to respond to situations
Mental mechanisms that can block clear communication and create conflict include:
Ethnocentrism, prejudice and stereotypes
Cultures, subcultures, race and ethnic groups are examples of:
Sociological divisions among people
A person from a collectivist culture would tend to:
Communicate in a more ambiguous way to avoid hurting or imposing on others
In our efforts to improve communication with someone who is different from us, we:
(this is a tricky question, read/consider carefully!)
Habitually categorize them
Approaching the school superintendent together with the social service professionals in the children's case management unit to advocate for an improvement in the school's academic supports offered would be referred to as a(n) ______ intervention.
The service plan the human services worker designs for the client should be two-pronged and should include___________ interventions.
Personal and environmental
A person's individual characteristics interact with external circumstances to affect his or her outcome. Some of these individual characteristics (micro level context) include:
In order to develop a balanced understanding of the client, the case manager must:
See what the client brings to the situation, such as personality characteristics that affect the larger context of that person's life
The context level immediately surrounding the client such as family, church group, close friends, etc. would be considered
The meso level
Aspects of the personal context that a person grew up in and is now functioning in (meso level context) include:
When we project our own assumptions about persons from a different culture, we:
Are attempting to reduce our own anxiety or uncertainty about them
Aspects of the social context that a person grew up in and is now functioning in (macro level context) include:
Prejudice and discrimination
The case manager's ability to address issues on the three context levels is referred to as:
The generalist approach
Seeking exceptions to cultural stereotypes helps us to:
Gain a more accurate understanding of the individuals we are serving
When the client owns the problem, ______.
The human services worker must decide how much help to give
The client may remind the case manager of someone from the past that causes the case manager to identify with the client. This is an example of:
It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions. This support can take the form of:
Having Realistic goals for the client and encouraging progress towards the goals
A 17-year-old single mother of a severely disabled child has been disowned by her family and seeks help sorting out her situation:
The client owns the problem, but the case manager needs to take the reins in finding a solution in consultation with the client
A social service provider's ethical responsibilities to the individual in his or her care include:
Meeting the client's own needs and best interest
Knowing who owns the problem is important because:
It allows us to understand who is ultimately responsible for resolving the problem
When a client comes to you with a problem, ______.
Listen, provide resources and help the client arrive at a solution
As case managers, we need to erect useful boundaries between ourselves and the client. This means:
Understanding the differences between our situation and the client's situation despite possible similarities
A worker establishes a warm atmosphere by:
Being friendly, nonjudgmental and receptive
The case manager may remind the client of someone from the past whom he or she dislikes. This is an example of
Suppose the client needs evening appointments, but the case manager works only during the day. This means:
Both the client and the case manager own the problem, and it is an opportunity to negotiate a solution
The person who owns the problem is:
The person whose needs are not being met
Deinstitutionalization directly led to which change in the planning and implementation of treatment plans
Family involvement in the process
When assessing for strengths in all clients, particularly children, it is highly useful to present them with:
s a legitimate area for strength-based assessment
Lack of resources, culture, language, and mental illness all constitute potential ______________ to achieving goals.
Intellectual Disability is most likely to affect which part of the service plan?
Following the planning meeting, the case manager should meet with which individual first?
A client phones you. He states that he is undergoing a crisis. You...
Therapeutically speaking, a crisis:
Can be the catalyst for growth
Which of the following is an inappropriately written goal statement?
"Natasha, with the assistance of her educational counselor Vickie, will decide on a realistic training program."
A target date can:
Be shortened or extended
The chief importance of the discharge summary is:
As a roadmap to assist future providers in understanding the case
Treatment goals should be included in the discharge summary:
Regardless of whether or not they were achieved
This set is often in folders with...
Casework Management +
Chapter 6 Micro
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