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410 Jeopardy Cards
Terms in this set (29)
What is the best type of communication to use to share bad news or important news with share bad news or important news with employees?
True / False: Most agencies will either have a lawyer on staff or have access to consult with one regarding legal issues.
True or False: It is best practice to document a whole lot of information in an employee file right before he or she is fired.
What is it called when you add a lot of stuff to a file before an employee is fired?
papering a file
Most often hospitals and medical professionals. Unreasonable lack of skill in professional duties, illegal or immoral conduct or professional misconduct which results in harm or injury to another person.
In court, four things must be proven to result in a charge of negligence. What are they?
duty owed, breach of duty, proximate cause, damages
How long must a person be a CTRS before they can become a clinical/internship supervisor?
own department and manager dedicated to volunteer services
volunteers are managed by the various departments
Former client and see a need, want to give back to the agency, family member is/was a client, he/she enjoys working with the clients, need hours for a requirement, person may want to become a recreation therapist
reasons as to why people may volunteer in a RT program
Internship manual, prepare staff & agency, find desk space, develop training materials, read NCTRC guidelines, make contact with universities, etc.
things a TR manager should do to prepare for an intern
APIE process, communication, culture of the organization, management, clients, NCTRC internship guidelines, etc.
5 areas in which a clinical supervisor should be competent
Religion, age, personal information such as family, living arrangements, clubs and organizations unless they are related to the job, etc.
areas that are off limits during interviews
What is it called when a manager allows a single positive event to over inflate a performance evaluation?
Any type of benefit that is offered in addition to a person's salary or hourly wage.
Termination most often follows what step in the disciplinary process?
suspension without pay
Don't give on Fridays, give advanced notice about when you will meet, show the employee the evaluation tool beforehand, schedule plenty of time, meet in a neutral location, nothing should be a surprise, get them involved in setting goals
tips to remember about performance evaluations
True / False: CQI teams are often made up of employees from one specific department.
A physical change to a building (larger amount of money) would most likely fall under this budget.
List three types of revenue?
allocations, grants, contributions, fees and charges for services
_____ is a management philosophy that involves everyone (administrators, employees, customers, volunteers) and is an ongoing practice of improving the quality of services efficiently.
total quality management
This type of budget utilizes "decision packages' to help determine if programs will continue into the next fiscal year?
true or false: A first-line manager is mostly responsible for creating (writing) policies and procedures
What "rule" are recreational therapists advocating to become a part of again?
What type of document is often created during the planning phase of management and identifies the chain of command?
What type of pricing involves basing the price of a service/program on what others are pricing a similar service?
competition oriented pricing
employees don't like to work and need to be micromanaged. Employees are motivated by fear and money
employees like to work towards goals and seek to achieve those goals when appropriate incentives are offered. Employees seek out responsibility
When giving feedback to an employee, it can be helpful to use the BOFF method. Identify what BOFF stands for and provide an example for a person who comes to work late.
Behavior, outcome, feeling, future
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