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Terms in this set (25)
The 3 types of ombuds are classical, advocate and this...
In the US, ombuds started in this type of institution...
One of the 4 tenants of an ombuds program that keeps communications secret
One of the 4 tenants of an ombuds program that says the ombuds is not part of a formal process
One of the 4 tenants of an ombuds program that says the ombuds should report to the highest level of an organization.
This type of arbitration is used to resolve grievances of collective bargaining agreements
An arbitrator's decision is known as an...
This type of labor arbitration is used to resolve an impasse over new contract terms
This type of labor arbitration is used to resolve an impasse over existing contract terms
Rights-based (or grievance) arbitration
In a rights-based arbitration over a discipline issue, the burden of proof is on
A privately selected neutral whose decision is entered as a decision of the court
A dispute resolution process where the neutral first attempts to mediate the dispute, then arbitrates any issues that remain unsettled
An informal meeting during the pre-trial conference where the judge assigned the case (or another judge) assists the parties in settlement discussions
Judicial settlement conference
In this dispute resolution process, an expert in the subject matter of the dispute evaluates the issues and gives a non-binding opinion regarding the facts of the dispute
Neutral expert evaluation
'A court-appointed neutral who designs settlement options in complex civil litigation or in response to natural disasters
'A dispute system design whereby all ADR processes are available for all cases filed in court.
This federal law requires all federal agencies to adopt ADR processes
Administrative Dispute Resolution Act of 1996
This step in dispute system design refers to a non-binding process, then a return to negotiation
One of the mistakes dispute resolution system designers make is not involving these people
System designs sometimes error by putting too much focus on resolving disputes after the fact instead of focusing on
This type of apology is used for self-preservation
Externally motivated apology
A Remorse Apology may require an offering of this to repair the damage done
This type of apology may be used to express sorrow for the loss of a loved one
This type of apology may be used to simply restore order in a family or organization
Social Harmony Apology
The most inclusive type of apology is this type
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