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Career Resources: Chp 2 (Set I)
Know What Employers Expect
Terms in this set (88)
Employers rely on employees to:
Operate their business, produce high-quality products or services, meet the needs of customers, and help make a profit.
Employers invest a great deal of money in:
Training and paying workers.
Employees invest considerable time and energy in:
Performing their job duties every day.
Employees expect to be:
Paid for their work and to have a safe, healthy work environment and the equipment and supplies they need to do their jobs.
Both parties in the relationship must make a good match—with employers hiring workers who meet their needs and:
Employees finding a workplace that fits their career goals. For the relationship to be successful, the expectations of the employer and the employee must be met.
The employee must be satisfied with:
The pay scale, job duties, work environment, benefits, and future opportunities.
The employer must be satisfied with:
The employee's job performance, standards of conduct, quality of work, reliability, personal qualities, and potential for taking on more responsibilities.
The most desirable employees have the:
Skills, knowledge, work values, and personal qualities necessary to be successful in the employer's organization.
Career competencies are defined as:
Skills and traits that employers look for during job interviews and expect employees to demonstrate on the job.
Career competencies include the following:
•Job performance and productivity
•Proper workplace behavior and conduct
•A strong work ethic
•Adherence to ethical standards and laws
Employers look for employees who have the required education and qualifications for the job, such as:
Basic academic skills, especially a good foundation in math, science, and English, are required, and employers expect workers to be able to read, write, listen, and speak well.
Employers expect employees to stay current with regard to their computer and other technical skills so that:
The employers don't have to provide as much training
When technology changes, employers expect employees to be able to:
Use and adjust to new technology quickly
Specialized industries that require specific work skills, such as healthcare, hospitality, construction, and transportation, also require specialized education and certification:
•Employers assume that employees have learned the required work skills in their training and education
•Employers may require updated certification or retraining as proof that the employee's skills are current.
Employees are expected to be able to solve problems and learn new tasks.
Thinking skills are important to employers because they:
Indicate that an employee can think things through, make effective decisions, and learn new tasks quickly without needing to be retrained.
One of the most important personal traits expected in the workplace is:
The ability to get along with other people (interpersonal skills)
Strong interpersonal skills require:
Taking a positive attitude toward work as demonstrated by a pleasant demeanor, good manners, a cooperative, can-do attitude, and a willingness to try.
Employees who have good interpersonal skills contribute to:
•A positive, pleasant work environment.
•They send a positive message to customers and do a good job representing the organization to the public.
Many tasks in today's workplace are carried out by teams or groups. Employees collaborate with each other and work on teams to share information, solve problems, and perform assignments.
Employers expect employees to be productive team members who can be counted on to:
Do their share of the work and help the team complete its assignment and meet the organization's goals.
Effective communication skills are:
Absolutely essential in a smooth-running, successful workplace.
During the hiring process, employers form their impression of job applicants by how well they communicate the following:
•Written communication skills: the cover letter and resume
•Verbal communication and listening skills: the interview
Job performance and productivity are closely related concepts that describe:
How well an employee does his or her job.
Performance refers to:
How an employee carries out work assignments, and productivity refers to the effectiveness of the employee's work.
Productive employees take pride in their job performance. They accept responsibility for:
Completing their assignments accurately and thoroughly and on time.
Why teams work:
•More efficient application of resources and strengths
•Sound decisions and solutions made simultaneously
Collaboration team work:
People want to work well togehter and support one another because they identify with the team.
Communication team work:
Coworkers realize the importance of sharing information that others need to operate more effectively
More efficient application of resources and strengths in team work:
Team members apply themselves willingly. When one member lacks certain skills, another team member is there to fill the gap.
Sound decision and solutions made simultaneously in team work:
A team can generate more discussion, ideas, and solutions than a single individual can.
Quality in team work:
Team members take pride in the team effort and ensure that each member gets what he or she needs from other team members to turn out the best possible work.
At the most basic level, proper workplace conduct means:
Following the workplace rules
Following workplace rules means:
Working hard, following health and safety rules, maintaining a clean and orderly work area, and being punctual and reliable
Business etiquette is:
The expected professional behavior in the workplace and is based on courtesy, manners, and customs.
Etiquette requires respect, which means:
Treating others the way you want to be treated and making them feel at ease.
Etiquette also includes following:
The social customs and rules for interactions with coworkers and customers.
In etiquette for example, to avoid creating an uncomfortable work environment:
Many workplaces have rules against employees dating.
Etiquette also involves rules that are:
unwritten, which are sometimes tricky to navigate in the workplace.
Example of an unwritten rule: In some restaurant kitchens, the senior cook prefers to be:
Addressed as " chef," but this is not always the case.
New employees learn the unwritten rules by:
Observing their coworkers and seeking the advice of trusted coworkers.
The most successful employees in every workplace have one trait in common:
A strong work ethic.
Having a strong work ethic means that these workers:
Have an inner drive to do their jobs well.
Strong work ethic includes employees that:
•Set goals and are persistent in meeting those goals
•Make sure they understand assignments and stick with tasks until they are finished.
•Develop efficient work processes and check their work before they turn it in.
•Comple their work with little supervision.
•Maintain their self- ontrol in difficult or rushed situations.
•Are loyal to their organization and represent it well to outsiders.
Effective problem solving and critical thinking at work sometimes involves:
Dealing with an ethical dilemma.
If you are not sure what to do in an ethical situation, start by asking yourself these questions:
•Would I be violating any laws or policies?
•Do I have the proper consent?
•Will my decision be fair and respectful?
•What are the consequences of my actions? Will anyone benefit or suffer from my actions?
•How will my decision make me feel about myself? Will I be proud of my actions?
In an ethical dilemma, think about the situation carefully and:
•Gather as much information as you can
•If you have any reservations about an action, don't let yourself be talked into doing it
•If you do something unethical, you are the one who must live with the loss of your reputation and with the consequences
•Protect your long-term career by demonstrating your personal integrity and ethics
Nothing will damage your career as drastically as:
Losing your reputation for being ethical.
Guidelines or accepted standards about what is right or wrong.
Business ethics is the:
Application of ethical principles in a business environment.
The principles of business ethics apply to:
individual employees and to the entire organization.
Employers and employees expect one another to show integrity in the workplace. Among other things, employees can expect employers to:
•Provide a safe, healthful, reasonably comfortable workplace.
•Provide tools, equipment, and supplies employees need to do their jobs properly and safely
•Treat employees equally without regard for their sex, age, ethnicity, race, religion, physical ability, or lifestyle. •Base raises, bonuses, and promotions on merit and productivity, not on personal relationships
Employees can also expect from employers to conduct an:
•Honest, responsible business.
•If the company produces products, they should be safe and effective and the advertisements for the products should be honest. If the business provides a service, the best interests of customers and clients should be the driving force behind the way business is done.
Employers are also expected to:
•Keep accurate, honest records and accounts.
•Respect the environment.
•Follow local, state, and federal laws.
Many companies and professions have an official code of ethics, which provides:
Written guidelines for workers to follow based on specific ethical standards and values.
The official code of ethics and business conduct is often available on:
A company's website and may be mailed to customers and shareholders as a normal practice.
A portion of The Hershey Company's Code of Ethical Business Conduct is shown in Figure 2- 1.1 The Hershey Company's entire code of conduct is:
44 pages in English.
•It is available in the languages of the other countries in which the company does business.
•Everyone connected with Hershey is expected to follow the code: "
•All employees, officers, and directors must act according to the principles set forth in our Code.
•We expect everyone working on our Company's behalf, including consultants, agents, suppliers, and business partners, to adhere to our ethical standards.
•We may never ask a third party to engage in any activity that violates these standards."
High level overview of the Hershey Company's code of conduct:
OUR COMMITMENT TO FELLOW EMPLOYEES.
OUR COMMITMENT TO CONSUMERS.
OUR COMMITMENT TO THE MARKETPLACE.
OUR COMMITMENT TO STOCKHOLDERS.
COMMITMENT TO THE GLOBAL COMMUNITY.
Employers want to hire people who have integrity:
People who can be trusted to keep their word and who are honest, fair, law-abiding, and trustworthy.
Honesty and integrity are signs of:
A dependable and reliable employee and a trusted coworker.
Working with honesty means:
Working a full day, not being late or taking long breaks, not stealing or borrowing from the employer ( including not texting your friends instead of working), and being trusted with merchandise and business finances.
Employees who are known for their honesty and integrity are trusted to:
Follow directions, make smart business decisions, and keep business information confidential.
Honest employees demonstrate:
Responsibility through their actions and are given more opportunities because they are trustworthy.
Managing money honestly and well is essential for:
Achieving career success. Even employees who do not handle cash in a job may have to report expenses or manage a budget in some way,
Many employers run credit checks on job applicants. A good personal credit rating is a sign that:
An employee knows how to manage money.
A poor credit score is:
A sign that an employee is financially irresponsible or takes financial risks.
A sure-fire way to antagonize your coworkers is to take credit for someone else's ideas or work. This extends to:
Letting a supervisor assume that you did the work.
Fairness also means:
Fulfilling your commitments and doing your share of the assigned work.
Never, ever shirk your responsibilities to:
Your team, your work group, your supervisor, the mail clerk or janitorial staff
Be careful with sensitive information, consider the information your boss shares with you:
To be confidential and do not divulge it to anyone
Sensitive information - documents:
•Password protect confidential documents
•Never leave sensitive documents on your desk
•Store documents in a locked file cabinet when you leave work for the day
Sensitive information - computer:
•Do not leave your computer with open documents on the monitor.
•Close the files before you leave your station.
If questions in an interview have nothing to do with your ability to do the job:
The questions might be inappropriate or illegal; you might think twice about working for the organization.
Trustworthiness is good business sense as well as:
A good principle to live by. Show your coworkers that you can be trusted.
A good way to start thinking about prospective employers that might be right for you is to consider:
Growing industries and in-demand occupations, career fields that may have better wages, more job openings, and a more promising future.
As a job seeker, you will be in demand if you are able to:
•Target growing career areas that are going to need more workers
•Understand the expectations and requirements of those jobs.
Since the 1990s, the U. S. economy has undergone a shift from a goods-producing economy to:
An economy based in service occupations.
The U. S. Bureau of Labor Statistics (BLS) employment projections show a continued decline in jobs in goods-producing industries such as:
Construction, agriculture, mining and oil and gas extraction, and manufacturing.
Service-providing industries are expected to add:
Approximately 14.5 million new jobs by 2018.
Half of the fastest growing occupations are related to:
The U. S. Departments of Education and Labor have developed extensive online and print resources for:
•Exploring careers, with additional information about in- demand industries and fast- growing occupations.
•These resources—the most comprehensive guides on the Internet— should be a destination for every job seeker who is actively exploring career information.
The U. S. Department of Labor maintains the CareerOneStop website to:
To help promote fast-growing industries and help job seekers research careers,
The CareerOneStop website is designed to:
Provide information on high- growth, in- demand occupations, including average wages and information on the skills and education needed to attain those jobs.
CareerOneStop is updated:
Annually to ensure that it reflects current hiring trends.
The BLS publishes two essential resources for exploring industries and occupations (If you are still exploring your career goals, spend some time using these essential resources):
•The Career Guide to Industries and the
•Occupational Outlook Handbook.
In the BLS resources, you can listen to people who work in fast- growing careers and industries talk about their jobs, and printed copies:
Are available at libraries, and online versions are on the BLS website.
Using the BLS resources, you will find:
Information on dozens of industries and hundred of occupations
BLS resources include information on the following details:
•Occupations in the career field
•Training and advancement
•Expected job prospects
Payments in excess of a wronged party's actual losses to deter similar actions and punish a corporation that has exhibited reprehensible conduct
a. LPS is all accounting activity for a damage unit in that one given month and comp/collision reserves are calculated over 12 months
30. Labor productivity is an index of the output per person or hours worked.
5.) Why is it important to conduct market research on your target audience before building your marketing plan?
Sets found in the same folder
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