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Self test questions Volume 2 unit 1
Terms in this set (133)
Name four things customer service personnel usually assist customers with?
Ordering supplies, researching back orders, resolving DMLSS issues, providing training
Cs is most likely to work with what type of customers?
Property custodian and supply custodian
Who provides written delegation authority for property custodians?
MTF commander or authorized squadron commander.
Which type of material are property custodians responsible for?
equipment. medical supplies, and non medical supplies issued to their accounts.
When does an alternate property custodian perform the primary property custodians duties?
With and in the absence of the primary custodian
Who has the authority to designate personnel as authorized representatives to request and sign for medical and non medical supplies on their behalf?
Who may designated as a supply custodian?
military and civilian personnel
Who is responsible for all material requested and received by an authorized representative?
the respective property custodian
Where are supply custodian appointment letters or Q and r items maintained?
In the controlled item storage center
To whom should unauthorized customers be referred?
Their departments primary property custodian
What can you do after receiving a new custodians signed appointment letter?
Formally train them
Which type of training is better suited for larger facilities?
Scheduled mass briefings
Which type of training is better suited for smaller facilities?
one on one briefings
If the custodians computer does not have the DMLSS client loaded on it who do you contact for assistance?
Your local systems office help desk.
When may an additional appointment letter be required for a custodian?
If they need additional or special access
Which DMLSS screen provides the customer with a resupply list and is used to reorder supplies?
Which DMLSS screen is used by custodians to order never before purchased items?
New Item Requests
Which type of procurement administratively cost three times more than prime vendor offers?
Which single line item replenishment method is only effective if the custodian already knows the item ID?
What screen is used to check funding balances?
Check available funds
Who can assist you when training property custodians on equipment specific tasks?
a MEMO technician
Which type of technician is the custodians only source for equipment repairs?
What are the two main purposes the customer catalog serves?
It is a reference list of a customers previously ordered supplies with Item IDs ; secondly it acts as a shopping guide for re-ordering purposes.
Why should one time buys not be added to a customers catalog unless required?
Adding non-recurring records to customer catalog can lead to an unnecessarily large catalog that is difficult to both use and manage.
How do customers access their customer catalog?
Through the DMLSS CAIM modules catalog search function.
How do you open the customer detail screen while in the search summary screen?
Highlight the desired record and either double click or select customer detail from the vertical toolbar
Which screen is used to modify the customer item description field to better suit the customer?
How do you retrieve monthly historical usage information?
by selecting consumption history from the vertical toolbar.
Which fields may be used by the custodian to further help them describe an item?
Which item location option allows multiple storage locations to be merged into one?
How are new locations added to the item location detail screen?
Which field is used if there is less than three months of issue history and you would like DMLSS t calculate a level and ROP?
by selecting the add button next to the location field
Which level type is used when you want DMLSS to automatically update a level as needed?
Which level type is used when you want to manually control a level?
Which level type Is used when customers do not want the item to be stored on their shelves?
How can catalog records be marked for deletion from the customers catalog?
by selecting the delete icon from the vertical toolbar while in the customer catalog detail screen
How can customers add an item to their catalog after conducting a catalog search?
after locating the item, highlight, it while in the catalog search screen and then select the add cust from the vertical toolbar
How do customers add new items to their catalogs that have not been ordered by the MTF yet?
use the catalog search function while in the cs module after locating an item they would like to order they will need to select the ADD TO icon on the vertical toolbar
To complete the NIR request, what four things must the customer indicate?
The quantity that they need if the item will be recurring if they want it added to their custom catalog and the user ID of their Approval authority.
Which DMLSS application uses bar coding and scanners to create a customer inventory environment?
Name the six functions that CAIM provides to customers to help them better manage material required for patient care and clinical support?
Automated material requisitions, physical inventories, ordering, storage, receipt, and tracking of materials up to the point of use.
What is a material manager able to accomplish with the user-friendly management tool that CAIM provides?
Establish and maintain local storage of items in the customer area.
How does CAIM enhance the efficiency of DMLSS?
by improving local item management
What is the first step in the CAIM requisition process?
The customer request establishes a due out from the customer to one of their storage locations
What is the second step in the CAIM requisition process?
An equivalent due-in is created to the customers account.
To which DMLSS application is the customers CAIM due-in sent?
Once the item is ordered by acquisitions personnel what type of IM transaction is generated?
A due in transaction is created in the LOG account
What is the first step taken towards obtaining new or replenishment stock?
CAIM due out
What module allows the user to review modify, nd hold orders prior to submitting them?
What IM looks at each request, checks the stockroom, and issues them?
In what order will items be released once the warehouse receives them?
Poor inventory management ultimately leads to what conditions?
potential excess, cramped storage areas, depleting funds
how does the CAIM inventory process begin?
by conducting an inventory of the customers area
Where is the inventory method identified in the customer area?
on the header label
Which SS window is used to set the inventory method?
How many inventory logic types may be used at the same time?
Which inventory method is used when the customer enters the desired quantity into the HHT?
Which inventory method is used when the customer only scans shelves without any stock?
Which inventory method requires the customer to enter an item's O/H balance?
Which module provides the option to inventory and replenish customer areas manually automatic, or with an HHT?
DMLSS customer replenishment
Which inventory method requires you or the customer to use an inventory list to inventory an entire location?
How do you print an inventory list when using the manual replenishment option?
open the manual replenishment inventory entry screen. Click search without entering any criteria, order the list by whichever means is most appropriate. select print from the vertical toolbar.
When all quantities have been entered for manual replenishments, what vertical toolbar button is selected to complete the order?
Which replenishment option allows DMLSS to order the difference between each item's EOHquantity and its level for a customer?
Which replenishment method is the most commonly used?
Which option is selected on the HHT main menu when conducting a customer inventory?
What should you enter on the HHT's login window when conducting a replenishment inventory?
your user ID, then instead of entering a password select batch
What two barcode label types are scanned during a replenishment inventory when using theHHT?
Header and shelf
After completing an inventory, which button is selected on the HHT prior to returning it to the docking station
send file (batch)
What is the last step taken when downloading replenishment inventories to DMLSS?
Click the close button and print the invalid records list
When are items with exceptions ordered
not until the exceptions are resolved
Which pending action is used to view a list of items that caused exceptions?
Which module will CAIM automatically pass orders through if Auto Orders is turned on for a customer?
What is one advantage to manually pushing orders through BPS?
you are able to view and modify the orders before they are submitted to the SOS.
In what module does CAIM hold orders before they are sent to the LOG SOS?
In what BUILD ORDERS window can orders be built, modified, reviewed, and executed?
In the ORDER DETAIL window, how are items with exceptions marked?
With an X to the left of the detail record
Which window provides an explanation of why there is an exception on an order?
After exceptions are resolved, how do you submit an order?
on the navigate menu, select ORDERS, then build/process/submit order to view the build orders- order summary window. once in this window click on execute.
Which DMLSS module is used to process customer requests, then either back-order them or have them picked and released?
What must first be created before an item can be stocked, ordered, or added to a customer's catalog?
An MTF catalog record
Before creating a new record, what should every effort be made to locate?
An item record in the DMLSS MMC
When adding a new record to the MTF catalog, which scope is used to thoroughly search the Master Catalog?
Items resulting from a successful Master Catalog search may be added to the MTF catalog using which screen?
How do you add an item from the Catalog Search screen?
highlight the appropriate record and select add MTF from the vertical toolbar
What MTF CATALOG-SUPPLY button allows you to associate special restriction codes for an item?
Which MTF CATALOG-SUPPLY tab is used to make additions to multiple customer catalogs at the same time?
Which MTF CATALOG-SUPPLY tab is used to identify approved replacements that may be automatically substituted?
How do you manually create a new item that does not have a matching Master Catalog record?
manually by selecting new catalog item -MTF catalog item from the navigate menu
What is the hierarchy for creating a new item ID?
NSN or NDC, UPN, MPN, VCN, if none of these are available, then a locally devised number may be used as a final option.
How many characters may be used in the SHORT ITEM DESCRIPTION field?
No more than 40
How many characters may be used in the LONG ITEM DESCRIPTION field?
Up to 254
What IM function is used to search for catalog records that need to be revised?
How do you open the MTF Catalog—Supply screen after locating an item in CAT SEARCH?
Either double click on the item or highlight it and select MTF detail from the vertical toolbar.
Which fields are locked when a record is associated with the Medical Master Catalog?
Long and short item descriptions, manufactures name, catalog number, NDC and NSN.
Which module is used for adding, retrieving, editing, and storing supply source information?
How many external SOS types are there?
List all of the external SOS type codes.
BPA,CON,DBPA,DLA,DPV,ECA,EXT,GSA,HUB, or NON
To have DMLSS assign an SOS code for you, what icon located on the vertical tool bar may you use??
What are the four additional tabs available while in the SOS-NEW screen?
submission,contract,addresses, and POC
Which tab is used to view or edit various methods of sending data to an SOS?
Which tab is only available for BPAs, DBPs, DLA PVs and Veterans' Administration PVs?
If you do not select AUTO CALL NUMBER, what must you manually do during the order process?
type a call number
Which option will undo any information typed into the SOS-NEW window since your last save?
How can you pass on critical information to other users who search for a record you modified?
add a note
Which SOSs cannot be deleted?
Those selected as the default source for any Log cat item
How do you re-activate a deleted SOS?
use the undelete button in the vertical toolbar
What is the DMLSS organizational hierarchy, from highest to lowest?
project center, expense center, and service customer
What financial term is also used to refer to project centers?
project fund management records
What is the main purpose for project centers?
They keep a high level running total for current fiscal year O&M financial transactions
The maximum amount of funding authorized for use.
The specific level where funding must be available.
Increases when an item is issued.
Added to customer account when reimbursable items are returned.
Turn in credits
Obligated funds that are not available for other purchases
Reduced when an item is issued.
Offsets PFY losses to the AFWCF
Identification used to code various types of funding
Where do RAs load target funds?
From which DMLSS application can you create, delete, edit, and review project centers?
How do you mark a project center for deletion?
place a check in the marked for deletion field of the project center detail window
When are project centers that are marked for deletion removed from DMLSS?
during EOFY processing, as long as there are no financial ties to them
What do expense centers identify within the unit?
Section,work center,or flight
Why are expense centers important to resource advisors?
It shows how much funding is being used by each individual section
Expense centers are also referred to by what financial term?
What RC is used to identify Air Force medical units?
How many project centers may be associated with each expense center?
How many service customers may be associated with each expense center?
Who must notify the RA and request additional funding if an account runs out of money?
Which DMLSS application is used to revise expense centers?
Which account identifier represents the lowest level in the organizational hierarchy?
Why is the SVC CUST important to Medical Logistics?
it defines the customer delivery location
What identifier are all customer catalog records, transaction history, and issue consumptions tied to?
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