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Terms in this set (52)
Is the continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals.
Also referred to as a performance review, performance evaluation, development discussion, or employee appraisal is a method by which the job performance of an employee is documented and evaluated
Performance appraisal process
-Setting work standards
-Assessing the employee's actual performance relative to those standards
-Providing feedback to the employee with the aim of helping him or her eliminate performance deficiencies or continue to perform above par
Why appraise performance?
-Used for pay, promotion, and retention decisions
-Links performance management to company goals
-The manager can correct deficiencies and reinforce strengths
-Employees can review career plans
-Training needs are identified
HR in practice: how to set effective goals
-Assign Specific goals
-Challenging but Attainable
Who Should Do the Appraising?
-Appraisal by subordinates
-Identify the situation
-Describe specific performance results and behaviors
-Explain the impacts and consequences
-Ask for, and offer more effective alternatives
Appraisal interview has four types
Satisfactory - promotable
Satisfactory - unpromotable
Unsatisfactory - corrective action
Unsatisfactory - dismissal
Types of compensation/benefit packages
Non-financial and recognition-based awards
Behavior modification → training
Maslow's Hierarchy of Needs
From the bottom of the hierarchy upwards, the needs are: physiological, safety, love and belonging, esteem and self-actualization. Needs lower down in the hierarchy must be satisfied before individuals can attend to needs higher up.
Herzberg's Two-Factors Theory
States that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction.
People given a financial incentive were now less interested in solving puzzles on their own time
Expectancy Theory Motivation
Expectancy x Instrumentality x Valence
Individual Employee Incentive & Recognition Programs
Standard hour plans
Merit pay as incentive:
Differential pay increases
Merit pay options
Incentives for Salespeople
Maximizing sales force
Incentives for Managers and Executives
Strategic long-term incentives
Vesting; restricted stock Golden parachute; low-interest loans
Team & Organization-wide Incentive Plans Designing team incentives
Difficult to integrate with high performers
Some plans: Profit sharing & Employee Stock Options
Benefits required by Federal or most State Laws
Leaves under Family and Medical Leave Act
Benefits Discretionary on Part of Employer
Benefits left up to the discretion of the employer
Paid time off for vacation, holidays, sick leave, personal leave, jury and military duty
Employee assistance and counseling programs; 'family friendly' benefits for childcare, elder care, flexible work schedules, etc; executive perquisites
Disability, health, and life insurance
Supplemental pay benefits
Also called Pay for time not worked
Fair Labor Standards Act
Created laws on overtime and minimum wage regulations
FMLA (Family Medical Leave Act)
States that employers with 50 or more employees must provide up to 12 weeks of unpaid leave for personal and family medical issues
Rita was terminated from her position as accounts manager. On her last day at work, Rita received a check for $3500. What is this pay most likely called?
Gerry was instructed to wear eye goggles at work but refused, and was injured at work. Is he eligible for Worker's Compensation?
CIGNA Healthcare is an example of a PPO
Stephanie opted to work from 7am to 3 pm so she can be home when her son finishes school in the afternoon. This is an example of
Flextime option as offered by her company
A kind of strike that might 'imperial national health and safety' is called
National emergency strike
A form of union security in which employees who do not belong to the union must still pay unions dues on the assumption that union efforts benefit all workers
A term that describes 'state statutory or constitutional provisions banning the requirement of union membership as a condition of employment' is called
Right to work
A group of employees the union will be authorized to represent
The process through which representatives of management and the union meant to negotiate a labor agreement
Withdrawal of labor is also called a
Results from a failure to agree on the terms of a contract
Having employees carry signs announcing their concerns near the employer's place of business is called
When both parties make every reasonable effort to arrive at an agreement, such as proposals and counterproposals, it is called
Good faith bargaining
The formal process for addressing any factor involving wage, hours, or conditions of employment that is used as a complaint against the employer
When the employer refuses to provide opportunities to work, it is called a
A combined refusal by employees and other interested parties to buy and use the employer's products
Electric performance monitoring (EPM)
Having supervisors electronically monitor the amount of computerized data an employee is processing per day, and thereby his or her performance
Forced distribution method
Similar to grading on a curve; predetermined percentages of rates are placed in various performance categories
Paired comparison method
Ranking employees by making a chart of all possible pairs of employees for each trait and indicating which is the better employee pair
Alternation ranking method
Ranking employees from best to worst on a particular trait, choosing highest, then lowest, until all are ranked
Behaviorally anchored rating scale (BARS)
An appraisal method that aims at combining the benefits of narrative and quantified ratings by anchoring a quantified scale with specific narrative examples of good and poor performance
Graphic rating scale
A scale that lists a number of traits and a range of performance for each. The employee is then rated by identifying the score that best describes his or her performance for each trait
Critical incident method
Keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times
After 6 months of working for the company, Abet wants to stay home for 2 weeks to take care of his sick daughter. Is he FMLA eligible?
Anthony accrued 5 days of paid sick leave. Would that apply first to his FMLA leave (if needed), or can he use it after using up 12 weeks of unpaid FMLA?
One of the major differences between HMO's and PPO's is the absence of a medical 'gatekeeper' in the HMO system
Both PPO and HMO options cover Mental Health treatment.
Read quickly COBRA rights on p 427. Tony resigned from his job but felt reassured that his former employer will pay for his healthcare coverage for 18 months.
Should a young healthy couple choose a PPO or an HMO option?
Should a couple in their 30's with three kids select the PPO or the HMO option?
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