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Terms in this set (159)

THe most widely used collaboration software tool used by very large firms is
Lotus Note
The ________________ is responsible for ensuring that the company complies with existing data privacy laws.
CPO- chief privacy officer.
Which type of information system would an intranet be most easily adapted to
N/A
Interaction jobs are those jobs which:
ARE IN THE SERVICE SECTOR AND REQUIRE CLOSE COORDINATION, AND COLLABORATION.
In a business environment, the focus of collaboration is to:
accomplish the task at hand
The principal liaison between the inforamtion systems groups and the rest of the organization is a(n):
systems analyst
A __________ is a senior manager who oversees the use of IT in the firm.
CIO
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
MIS
THese systems are designed to support organization-wide process coordination and integration
Enterprise applications
ESS are specifically designed to serve the ___________ level of the organization.
Senior management.
Decision-support systems help managers make decision that are unique, rapidly changing, and not easily specified in advance.
True
ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS
True
The decision to grant credit to a customer is normally made by a senior manager.
False, it's made by operational managers.
Deciding whether to introduce a new product line is the responsibility of an operational manager.
False, it's made by senior manager.
Senior management is responsible for directing the day-to-day activities of the business.
False
You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business
communications consultancy that services many clients in different industries throughout the U.S. The
end products of the company are customized recommendations for the best use of a client's existing
resources for improving internal communications, typically delivered via documentation in different
media. The company has approximately 100 consultants all of whom are located in their central
headquarters in Chicago. What system do you recommend to improve the company's business
processes and increase their profit margin?
Extranet, to enable quick collaboration over the internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed.
Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
ESS
___________system provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention
customer relationship management system (CRM)
Executive support system are information systems that support the:
long-range planning activities of senior management.
Buying or selling goods over the internet is called
E-commerce
____________systems often deliver information to senior executives through a portal
executive support
what analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?
time/space matrix.
Decision-support systems are also referred to as
Business intelligence systems
Enterprise systems do not utilize order transaction data.
False
ESSs are designed primarily to solve specific problems.
False, unspecific problems.
knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.
False, used to collect all relevant knowledge and experience in the firm and sometime linked to external sources of knowledge.
A hotel reservation system is a typical example of a management information system.
False, it's the transaction processing system (TPS)
A(n) __________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.
a enterprise system.
A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):
transaction-processing system.
A finance and accounting information system aids operational management with
accounts receivable
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of
a management information systems
A sales and marketing information system aids operational management in:
tracking sales
A wiki is a type of:
Web site designed for collaborative writing and editing.
Budgeting is typically a feature of an information system serving
middle management
Compensation analysis is an example of ___________ information systems
human resources.
Development and support services for a firm's business systems are provided by:
Application software services.
Different firms can work collaboratively on product design, marketing, and production using a(n):
extranet
Employees that assist with paperwork at all levels of the firm are called
data worker
Equipment scheduling and facilities maintenance are functions of
manufacturing and production systems.
Key forces in a business's immediate environment include
regulations
Management information systems support the
administrative activities of middle managers.
Policies that determine which information technology will be used, when, and how are provided by:
IT standards services
Pricing analysis is an example of a:
Sales and marketing information system serving middle management.
_______support making decisions that are unique, rapidly changing, and not easily specified in advance:
Decision-support systems
__________ systems integrate and share information from supplier, manufacturer, distributor, and customer logistics processes
Supply-chain management
The five basic entities that make up any business are suppliers, customers, employees, products and services, and:
invoices and payments
THese systems are especially suited to situation in which the procedure for arriving at a solution may not be fully predefined in adcance.
Decision-support systems
These systems are typically a major source of data for other systems:
Transaction processing systems
The three principal levels of hierarchies within a business organization are:
senior management, middle management, and operational management
The use of digital technology and the internet to execute the major business processes in the enterprise is called
E-business
What is the most important benefit of an enterprise application?
Enabling business functions and departments to share information.
Which of the following is a cross-functional business process?
Fulfilling a customer order
You have been hired by a non-profit agency to implement a system to handle their donations. Event fund-raisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to department needs to be able to create customized mailing lists, in order to send different messages ot different types of donors. What system(s) will best meet these needs?
a TPS with MIS
You manage the Information Systems department at a small startup internet advertiser. You need to setup an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
Extranet.
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a ways to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?
An extranet with KMS capabilities.
Cell phones today are a basic part of a firm's telecommunications infrastructure
True
Enterprise systems typically od not include transactions with customers and vendors
True
Information supplied by an enterprise system is structured around cross-functional business processes.
True
Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems
True
Management information systems primarily support nonroutine decision making
False
Most MISs use sophisticated mathematical models or statistical techniques.
False
Supply chain management systems are more externally oriented than enterprise systems.
False
TPS help managers monitor the firms' relations with the external environment.
True
Transaction processing systems are most commonly encountered at the senior management level of an organization.
False
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
TPS
Business
A formal organization whose aim is to produce products or provide services for a profit
Business Process
The unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce or service.
Chief Information Officer (CIO)
Senior manager in charge of the information systems function in the firm
Chief Knowledge Officer (CKO)
responsible for the firm's knowledge management program
Chief Security Officer (CSO)
Heads a formal security function for the organization and is responsible for enforcing the firm's security policy
Collaboration
Working with others to achieve shared and explicit goals
Customer relationship management (CRM) systems
Information systems that track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention
Data workers
People such as secretaries or bookeepers who process the organization's paperwork
Decision-support systems (DSS)
Information systems at the organization's management level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making ... also uses information from external sources
Digital dashboard
Displays all of a firm's key performance indicators as graphs and charts on a single screen to provide one-page overview of all the critical measurements necessary to make key executive decisions
Electronic business (e-business)
The use of the Internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm and for coordination with suppliers and other business partners
Electronic Commerce (e-commerce)
The process of buying and selling goods and services electronically involving transactions using the Internet, networks, and other digital technologies.
E-government
Use of the Internet and related technologies to digitally enable government and public sector agencies' relationships with citizens, business, and other arms of government
End users
Representatives of departments outside the information systems group for whom applications are developed
Enterprise applications
Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems
Enterprise systems
Integrated enterprise-wide information systems that coordinate key internal processes of the firm. Also known as enterprise resource planning (ERP)
Executive support system (ESS)
Information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications
Information system department
The formal organizational unit that is responsible for the information systems function in the organization
Information system manager
Leaders of the various specialists in the information systems departement
Interorganizational system
Information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers.
Knowledge management systems (KMS)
Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge
Knowledge workers
People such as engineers or architects who design products or services and create knowledge for the organization
Management information systems (MIS)
The study of information systems focusing on their use in business and management
Middle management
People in the middle of the organizational hierarchy who are responsible for carrying out the plans and goals of senior management
Operational management
People who monitor the day-to-day activities of the organization
Portal
Web interface for presenting integrated personalized content from a variety of sources. Also refers to determine the risks and benefits and to select among alternatives for information systems (information delivered to senior execs)
Production or service workers
People who actually product the products or services of the organization
Programmers
Highly trained technical specialists who write computer software instructions
Senior Management
People occupying the topmost hierarchy in an organization who are responsible for making long-range decisions
Supply chain management (SCM) systems
Information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
Systems analysts
The analysis of a problem that the organization will try to solve with an information system
Teams
Teams are formal groups whose members collaborate to achieve specific goals
Telepresence
Telepresence is a technology that allows a person to give the appearance of being present at a location other than his or her true physical location
Transaction processing systems (TPS)
Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization's operational level.
An example of a business using information systems to attain competitive advantage is
C) Verizons Web-based digital dashboard providing real-time company information for managers.
Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?
B) 1,2, and 3
A major criterion in deciding the most important perspectives of a business problem is
B) Usefulness
Inadequate database capacity is an example of the ________ dimension of business problems.
D) Technology
The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the
C) People Dimension
Aging hardware and outdated software are examples of the ________ dimension of business problems.
B) Technology
One of the most frequent errors in problem solving is
C) Rushing to judgment
Which of the following statements is not true?
D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.
Branding products is a business function of
B) Marketing
Output
C) Transfers processed information to the people who will use it or to the activities for which it will be used.
Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.
C) Senior Managers
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of
C) Improved decision-making
An information skill important for an accounting major would be
A) An understanding of systems and network security issues.
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and:
C) Survival
Legal and regulatory compliance is an example of the ________ dimension of business problems.
A) People
In a hierarchical organization, the upper levels consist of
A) Managerial, Professional, and Technical Workers
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its
C) Culture
As discussed in the chapter opening case, the Yankees' use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives?
C) Operational Excellence
An intranet uses
D) Internet technology within the boundaries of the firm.
An information skill important for a marketing major would be
D) An understanding of product management enterprise systems.
The hardware and software used to transfer data in an organization is called
D) Networking and telecommunications technology
An example of a business using information systems for customer and supplier intimacy is
C) JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
Based on your reading of the case discussing mobile handhelds, Doylestown Hospital's use of iPhones is an example of using information systems to enhance which of the following generic business objectives?
A) Improve Decision Making
Which of the following is an example of a business using information systems to create new products and services?
D) Apple's creation of the Ipod
Electronic computers and related software programs are the technical foundation, the tools and materials, of
C) Modern Information Systems
Journalist Thomas Friedman's description of the world as "flat" referred to
C) The flattening of economic and cultural advantages of developed countries
Business processes
D) Include informal work practices.
Data management technology consists of
B) The software governing the organization of data on physical storage media.
The first step in the four-step model of business problem solving is
D) Identifying the problem.
Converting raw data into a more meaningful form is called
B) Processing
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business
strategy of
C) Customer and supplier intimacy.
The field that deals with behavioral issues as well as technical issues surrounding the
development, use, and impact of information systems used by managers and employees in the firm is called
A) Management Information Systems
The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates
B) The continuous nature of problem solving.
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support
B) decision making and control in an organization.
The final step in the four-step model of business problem solving is
A) Implementation
Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?
C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.
Operations management as a discipline is directly relevant to three occupational categories
C) Project Manager, Production Manager, and Industrial Production Manager
The average number of tickets sold daily online is an example of
D) Meaningful Information
Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the
A) Organization Dimension
Maintaining the organization's financial records is a business function of
C) Accounting
An example of raw data from a national chain of automobile stores would be
C) 1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000.
In choosing the best solution for a business problem, one of the most important considerations is
B) Existing resources and skills.
The three activities in an information system that produce the information organizations use to control operations are
A) Input, processing, and output.
The use of information systems because of necessity describes the business objective of
B) Survival
A hierarchy
D) Is a pyramid structure of rising authority and responsibility.
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the
information system business objective of
B) Survival
Which of the following would not be considered part of the implementation phase of problem solving?
B) Evaluating a selection of software packages for implementing a new business process.
The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?
C) The business culture provides the vision and inspiration for information system solutions.
Order data for baseball tickets and bar code data are examples of
C) Raw Input.
Poor business processes and unsupportive culture are examples of the ________ dimension of business problems.
A) Organizational
Nano
Car that was developed in 2009 by India's Tata Motors for $2500
DELMIA
Dassault Systemes' Digital Enterprise Lean Maufacutring interactive application - Tata motors used this in 2005 helped process. Reduced time to market for new passenger cars.Reduce the cost of physical rework
Business Firms
purchase inputs and resources from the larger enviornment. Employees than transform these inputs by adding value to them in the production process
Organizing - 1-Manufacturing and Production
strategic choice - decision of what to produce - your strategic choice determines your likely customers, the kinds of employees you will need the production methods and facilities needed, the marketing themes, and many other choices
Assembling the product
Checking for quality
Producing bills of materials
Organizing - 2-Sales and Marketing
Need a group to attract customers, sell the product, and keep track of after-sales issues, such as warranties and maintenance

Identifying customers
Making customers aware of the product
selling the product
Organizing - 3-Finance and Accounting
keep track of financial transactions, such as orders, invoices, disbursements, and payroll - seek out credit and finance

Paying creditors
creating financial statements
managing cash accounts
Organizing - 4-Human Resources
Hiring employees
Evaluating employee's job performance
Enrolling employees in benefits plans
cross-functional
A group of people from different departments or areas working together.
interorganizational
a collection of activities that take place among companies to transform inputs into outputs that customers value (ordering raw materials or components from suppliers would be another interorganizational business process
Firms invest in information systems because
to achieve operational excellence (productivity, efficiency, agility)
to develop new products and services
to attain customer intimacy and service (continuous marketing, sales, and service, customization and personalization
to improve decision mkaing (accuracy and speed)
to achieve competitive advantage
to ensure surival
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