SRS 220 - Unit 1 - Intro to programming

Define programming
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Professional skills include...Technical, human, conceptual, personal or conjoined skillsDefine the different types of professional skillsTechnical: job specific skills Human: ability to interact with others Conceptual: ability to analyze, think critically Conjoined: skillful in technical, human, and conceptual Personal: personal organization/developmentBecoming an entrepreneur requires ____________________; defined as...Systematic innovation; An ongoing, purposeful and organized search for opportunities to identify and make needed changesService organizations can not exist unless they are founded upon and live daily a culture of _______________Servant leadershipDefine servant leadershipA philosophy and set of practices that enriches the lives of individuals, build better organizations and ultimately creates a more just and caring worldA servant-leader focuses primarily on the _____________ and ______________ of people and the communities to which they belong.Growth and well-beingServant leadership characteristics1. listen 2. empathy 3. healing 4. awareness 5. build consensus 6. conceptualization 7. foresight 8. stewardship 9. commitment to the growth of people 10. building communityDefine professional servicesDo not produce experiences, they produce opportunities for consumers to produce experiences and related benefits for themselvesService dates back to the earlier 20th century, which was also known as the ________ era. Which was....Manufacturing; the explosion of availability and affordability of consumer goods. Everything was cheap to make and buy. Jobs involved making and selling thingsLate 20th century to present...We moved from manufacturing to service economy - Public education focused on a manufacturing economy - there is a need to explore service economy and what it requiredDefine serviceA service is an intangible occurrence, process, or performance that is produced and consumed simultaneously. It takes place in a moment, between two or more peopleCharacteristics of serviceIntangible - the consumer cannot judge before they obtain it Perishability - cannot be produced and stored for later Heterogeneity - variability in quality Simultaneity - service is consumed as it is producedReputation, experiences, word of mouth are the _____________ of servicesCurrencyHuman services and human service professionals...Direct efforts towards service rather than remuneration Are concerned about the overall well-being of clients Are concerned about the clients' growth and development Focus on needs of participants first3 types of human servicesPeople-processing: Testing people and placing them in a certain class so they can become eligible for certain services (hockey tiers, disabilities) People-sustaining: Preventing/delaying the decline in the welfare or status of clients (nutrition programs) People-changing: Change clients in terms of biophysical, psychological, socially (URfit classes)Define qualityThe perception of excellence; the extent to which services received by a client equals or exceeds expectationsTotal customer value is the combination of the ________________ and ______________ experienced by the customer during _________________________ with an organizationTangible and intangible; all points of contactFactors that influence quality program planningDemographic Political Economic Social EnvironmentalShifts in program planning from: Expert-driven to ___________________ Giving service to ___________________ Disability-focussed to ___________________ Deficiency-centred to ___________________ Problem focussed to ___________________Shared decision making Enabling/empowering Sharing knowledge Tapping capacity Problem-solvingStrategies for delivering leisure programs-Social advocacy -Social planning -Social marketing -Marketing approach -Community development