SRS 220 - Unit 1 - Intro to programming

Define programming
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Define programming
A continual process of planning, implementing and evaluating leisure (sport, rec, etc.) experiences for an individual or group of individuals
Programming may be considered a(n) ______________ or a ______________
Art (experience/creativity)
Science (study of how we prepare, deliver, and evaluate programs)
Programs are...
> a vehicle for delivery of benefits

> experiential (not tangible)

> not an end in themselves

> there to see the needs of clients/potential clients
______________ are the true reason organizations and their programs exist
People (and their needs)
What makes a successful experience?
1. Freedom to participate (or not)
2. Perceived competence
3. Intrinsic motivation
4. Locus of control (they control the outcome)
5. Positive affect (good feeling)
Successful organizations...
- focus on the client
- willing to try new things
- adapt to changes in environment/client's needs
- have sincere desire to help people
- have a service orientation
- value and encourage creativity
- are flexible/adaptable policies
- embrace change
People participate in programs because of...
- potential benefits (long and short term)
- the needs they believe will be met
- strategy to meet their goals
- social contract
Benefits are _________ that are fulfilled. May also be defined as...
Needs;
The realization of a desire to satisfy on-site psychological experiences.
Changes that are viewed to be advantageous
Prevention of a worse condition
What makes a person a professional?
- Professional orientation
- Professional skill set
- Becoming an entrepreneur
- Continuous learning opportunities
- Flexible
Define professional orientation
Professional is "client-centred". Focusses on the well-being of clients and their growth and development.

Must develop a personal philosophy of service to people
Professional skills include...Technical, human, conceptual, personal or conjoined skillsDefine the different types of professional skillsTechnical: job specific skills Human: ability to interact with others Conceptual: ability to analyze, think critically Conjoined: skillful in technical, human, and conceptual Personal: personal organization/developmentBecoming an entrepreneur requires ____________________; defined as...Systematic innovation; An ongoing, purposeful and organized search for opportunities to identify and make needed changesService organizations can not exist unless they are founded upon and live daily a culture of _______________Servant leadershipDefine servant leadershipA philosophy and set of practices that enriches the lives of individuals, build better organizations and ultimately creates a more just and caring worldA servant-leader focuses primarily on the _____________ and ______________ of people and the communities to which they belong.Growth and well-beingServant leadership characteristics1. listen 2. empathy 3. healing 4. awareness 5. build consensus 6. conceptualization 7. foresight 8. stewardship 9. commitment to the growth of people 10. building communityDefine professional servicesDo not produce experiences, they produce opportunities for consumers to produce experiences and related benefits for themselvesService dates back to the earlier 20th century, which was also known as the ________ era. Which was....Manufacturing; the explosion of availability and affordability of consumer goods. Everything was cheap to make and buy. Jobs involved making and selling thingsLate 20th century to present...We moved from manufacturing to service economy - Public education focused on a manufacturing economy - there is a need to explore service economy and what it requiredDefine serviceA service is an intangible occurrence, process, or performance that is produced and consumed simultaneously. It takes place in a moment, between two or more peopleCharacteristics of serviceIntangible - the consumer cannot judge before they obtain it Perishability - cannot be produced and stored for later Heterogeneity - variability in quality Simultaneity - service is consumed as it is producedReputation, experiences, word of mouth are the _____________ of servicesCurrencyHuman services and human service professionals...Direct efforts towards service rather than remuneration Are concerned about the overall well-being of clients Are concerned about the clients' growth and development Focus on needs of participants first3 types of human servicesPeople-processing: Testing people and placing them in a certain class so they can become eligible for certain services (hockey tiers, disabilities) People-sustaining: Preventing/delaying the decline in the welfare or status of clients (nutrition programs) People-changing: Change clients in terms of biophysical, psychological, socially (URfit classes)Define qualityThe perception of excellence; the extent to which services received by a client equals or exceeds expectationsTotal customer value is the combination of the ________________ and ______________ experienced by the customer during _________________________ with an organizationTangible and intangible; all points of contactFactors that influence quality program planningDemographic Political Economic Social EnvironmentalShifts in program planning from: Expert-driven to ___________________ Giving service to ___________________ Disability-focussed to ___________________ Deficiency-centred to ___________________ Problem focussed to ___________________Shared decision making Enabling/empowering Sharing knowledge Tapping capacity Problem-solvingStrategies for delivering leisure programs-Social advocacy -Social planning -Social marketing -Marketing approach -Community development