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Bus. Management Final
Terms in this set (59)
____________ ___________________ is an individual's strong belief that he or she can accomplish a specific task or outcome successfully.
_________ __________ is known as a positive attitude towards ones job
Two important approaches to enhancing self-awareness are ______________ ______________ from others and using _____________ ___________
Organizations can't afford to lose talented, highly skilled employees so they often rely on job satisfaction to keep _________ and __________ high.
Motivation and enthusiasm
_____________ commitment refers to an employee's loyalty to and engagement with the organization.
tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual
____________ __________ is the tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures.
What are the Big Five personality factors?
Extroversion, agreeableness, consciousness, emotional stability, open to experience
The tendency to place the primary responsibility for one's successes or failures either within oneself or on outside forces is known as
Locus of Control
________ is the belief that power and status differences should exist within the organization.
A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ____.
_______ occurs among people, involves the use of influence, and is used to attain goals
A key characteristic of _____ ___ leaders is an almost complete lack of ego coupled with a fierce resolve to do what is best for the organization
_______ leadership means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.
_________ leadership refers to individuals who know and understand themselves, who espouse and act consistent with higher-order ethical values, and who empower others within their openness and authenticity
A leader who works to fulfill followers' needs and goals, as well as to achieve the organization's larger mission, is called a _____ leader
_______ are more capable of inspiring and motivationg others building relationships than ____________.
Researchers at The _______ ________ University identified two major behaviors called __________ and initiating __________.
Researchers at the University of ___________ found that the most effective supervisors were those who established high performance goals and displayed supportive behavior toward subordinates, which are referred to as __________ Leaders
An individual who has the ability to inspire and motivate people to do more than they would normally do, despite obstacles and personal sacrifice.
Individuals distinguished by their special ability to bring about innovation and change.
This type of follower is a passive, yet independent, and a critical thinker
Someone who is a follower that participates actively in a relationship but doesn't use critical thinking skills.
________ is the potential ability to influence the behavior of others.
The type of follower is passive, uncritical, shows no initiative and no sense of responsibility.
A manager's job is to channel motivation toward the accomplishment of organizational goals.
Two ways to classify rewards are ______ and _______
Extrinsic and Intrinsic
The satisfaction that a person receives in the process of performing a particular action.
Something given by another person, typically a manager, include promotions, praise, and pay increases.
The arousal of enthusiasm andd persistence to pursue a certain course of action refers to
Employee engagement means that people enjoy their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization
Which motivation theory proposes that needs must be satisfied in sequence?
hierarchy of needs
Which motivation theory emphasizes the needs that motivate people?
Needs for physical well-being are referred to as ______ needs.
The needs theory for satisfactory relationships with others.
Which component of goal-setting theory refers to the need to make goals highly ambitious but achievable?
In goal-setting theory, _________means that employees have to "buy into" the goals and be committed to them.
Which component of goal-setting theory means that people get information about how well they are doing in progressing toward goal achievement?
Which of the following theories is based on the relationship among the individual's effort, the individual's performance, and the desirability of outcomes associated with high performance?
_______ theory focuses on individuals' perceptions of how fairly they are treated relative to others.
The application of motivational theories to the structure of work for improving productivity and satisfaction is known as
Incorporating high-level motivators into the work, including job responsibility, recognition, and opportunities for growth, learning, and achievement is called
__________ _________- moves employees systematically from one job to another to provide variety and stimulation.
The idea that the single most important factor that can boost motivation, positive emotions, and perceptions is making progress toward meaningful goals.
Making Progress Principle
Managers spend ___ percent of every working day communicating
The process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior is known as
A centralized network is:
Team members communicate through one individual
a ________ refers to a communication structure in which team members freely communicate with one another and arrive at decisions together.
Channel richness is the:
________ is typically ambiguous, concerns novel events, and involves great potential for misunderstanding
Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as _______ messages.
The term __________ ___________ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."
Characteristics of a good listener are someone who:
asks questions, paraphrases, listens
A ______ is a unit of two or more people who interact and coordinate their work to accomplish a common goal.
_________ _______ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product service.
Common types of teams in organizations are
Functional and cross-functional
What is a free rider?
Someone who does no work
Members of ______ teams are geographically or organizationally dispersed, rarely meet face to face, and interact to accomplish their work primarily using advanced information and telecommunications technologies.
People who adopt a _______ role support team members' emotional needs and help strengthen the social entity.
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