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5 Written questions

5 Matching questions

  1. Relationship Skills
  2. Appropriateness
  3. Role
  4. climate
  5. Competent Communicator
  1. a someone who incorporated knowledge, attitude, and skills into his communication
  2. b things needs to nurture and maintain goodwill with people (tacy, courtesy, respect)
  3. c part played in a specific setting or situation
  4. d what is suitable for a specific situation
  5. e tone in which interaction takes place, influences emotional, attitudinal, and intellectual tone of communication

5 Multiple choice questions

  1. impact others, influence the way you see people, manageable by recognizing how they are formed
  2. interferes with or disrups communication
  3. conveys meaning, feeling, and various kinds of energy from sender; info exchanged between communicators
  4. blocks communication
  5. knowing who you are, what you want to achieve, and how you want others to perceive you

5 True/False questions

  1. Task Standardknow behavior that is necessary

          

  2. Transactional processthings needs to nurture and maintain goodwill with people (tacy, courtesy, respect)

          

  3. Standardestablished level of requirement or excellence

          

  4. physical environmentprovides space through which message must pass, determines method to send

          

  5. Listener Standardknowing who you are, what you want to achieve, and how you want others to perceive you