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Management Chapter 11: Managing Human Resource Systems

Terms in this set (59)

Human Resource Management (HRM)
the process of finding, developing, and keeping the right people to form a qualified work force
Bona Fide occupational qualification (BFOQ)
an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business." BFOQs are strictly monitored by the Equal Employment Opportunity Commission
Disparte treatment
intentional discrimination that occurs when peopler purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethic group, national origin, or religious beliefs
Adverse impact
unintentional discrimination that occurs when members of a particular race, sex , ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) as substantially lower rates than others
Four-fifths (or 80 percent) rule
a rule of thumb used by the courts and the EEOC to ermine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than 80 percent, or four-fifths, of the selection rate for a non protected group
Sexual harassment
a form of discrimination in which unwelcome sexual advances, request for sexual favors, or other verbal or physical conduct of a sexual nature occurs while performing ones' job
Quid pro quo sexual harassment
a form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping ones's job, depend on whether an individual submits to sexual harassment
Hostile work environment
a form of sexual harassment in which unwelcome and demanding sexually elated behavior creates an intimidating and offensive work environment
Recruiting
the process of developing a pool of qualified job applicants
Job analysis
is a purposeful, systematic process for collecting information on the important work-related aspects of a job
Job description
a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job
Job specifications
a written summary of the qualifications needed to successfully perform a particular job
Internal recruiting
the process of developing a pool of qualifies job applicants from people who already work in the company
External recruiting
the process of developing a pool of qualified job applicants from outside the company
Selection
the process of gathering information about job applicants to decide who should be offered a job
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