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FBLA Business Etiquette
Terms in this set (85)
What is etiquette?
the customary code of polite behavior in society or among members of a particular profession or group
What should you do before you eat?
shake hands with people attending luncheon
When should you sit down?
Remain standing until the host or hostess has been seated (make sure you get to know your host/hostess, and remember their name)
How should you sit in your chair?
Don't slouch, squirm, or tilt your chair.
Where SHOULDN'T you put your items?
don't place purses, keys, gloves, etc. on the table
When should you place your napkin in your lap?
Once everyone is seated, and your host has moved their napkin, place your napkin in your lap.
how shouldn't you open your napkin?
don't flap the napkin to open it or place it on the table before the meal has ended
what shouldn't you do when ordering your meal
don't ask too many questions about the menu and don't order the most expensive item on the menu
what should you not drink?
What should you make sure not to do when drinking from a glass?
don't leave lipstick smears on your glass
When is it ok to smoke?
refrain from smoking at all times
How should you butter your bread?
don't butter all the bread at once- tear off each piece and butter it before you eat it
where should you place your solids and liquids?
remember to place solids on your left and liquids on your right
how should your table be set?
plate in the middle, forks and napkin to the left, knife and spoon to the right, small plate and butter spreader above the plate, and drinks to your right above the plate.
how do you cut your meat?
cut your meat or meal one piece at a time
how do you cut your salad?
cut your salad into bite-size pieces
how should you NOT hold your knife and fork?
don't hold your knife like a dagger and the fork like a cello
how do you place your cutlery?
don't place cutlery, once used, put back on the table
how do you hold your knife?
hold your knife with the thumb and three fingers, keeping the index finger extended on the handle
How should you use the sauce if needed to share with others?
when sharing a sauce with others, spoon some onto your plate; don't dip your food into it
what should you do if you burp?
touch your napkin to your lips, and say "pardon me," to no one in particular
should you keep your elbows off the table?
what shouldn't you do while eating?
don't pick or poke at your teeth when at the table
where should you put your silverware when speaking?
when you speak, place your silverware on your plate, not the table
what is something you should not do when speaking?
don't speak with your mouth full
What should you avoid talking about?
avoid talking about religion, politics and other controversial topics
what should you do when speaking to others?
maintain good eye contact
what should you do while eating your meal?
take your time eating, talking, and especially listening to everyone at the table
what should you do while you're eating?
don't over indulge; this is not your last meal, and don't ask to finish anyone else's food, but don't forego the meal
what kind of food should you NOT order?
don't order any foods that could cause messes
what should you not do to your utensils or fingers?
don't lick your utensils or fingers
Should you be the first or last to finish your meal?
don't be the first or the last to finish your meal
what should you do if you spill something on someone else?
if you spill something on someone else, apologize and offer to pay for dry cleaning, but let the other person handle the wiping and blotting
what should you do if you spill something?
if you spill something, don't make a big deal out of it. Blot it with your napkin, and ask for another one
what should you commonly say?
say "please" and "thank you," people do notice
what should you do after the meal?
don't argue over the check or offer to pay the tip; the host who invited you must take care of both
what should you do before you leave?
make sure you thank the host and shake hands before you leave, and maintain good eye contact
when does the meal begin?
when the host or hostess unfolds his or her napkin
how will the host or hostess signal the end of the meal?
the host/hostess will signal the end of the meal by placing his or her napkin on the table
how early should you arrive?
arrive at least 10 minutes early unless otherwise specified
how should you pass the food?
pass the food from left to right
how is food served?
food is served from the left
how are the dishes removed?
dishes are removed from the right
what should you remember when chewing?
chew with your mouth closed
when you eat, how should your fork be held?
hold you fork like a pencil
what hand does your fork and knife go in?
fork goes in your left hand, and knife goes in your right hand
what hand should you hold your fork after cutting a piece of your meal?
switch your fork back into the right hand to eat after cutting
how is your napkin generally placed in your lap?
the napkin is placed on your lap and folded in half
does you napkin stay in your lap throughout the entire meal?
where should you put your napkin if you need to leave the table?
place your napkin in your chair while you are gone
where should you leave your napkin at the end of the meal?
leave the napkin semi-folded at the left side of the place setting. it should not be crumpled or twisted
how should you eat your bread?
you should always eat in small bites and slowly
when can you start eating your meal?
Once everyone has been served, and the host/hostess has picked up their fork
can you start eating before the host/hostess even they insist?
you can eat first if they insists, but if they don't then you must wait
should you always scoop your soup away from you when eating?
why should you scoop your soup away from you?
this allows it to cool and also can avoid spills on your business suit
what should you do if your food is too hot?
don't blow on food to cool it off. If it is too hot to eat, wait for it to cool down
if someone asks for the salt, do you also pass the pepper?
why should you always pass both pepper and salt?
this is so that dinner guest do not have to search for orphaned shakers
how should you pass anything to another dinner guest?
set any passed item on the table instead of passing it hand to hand
what shouldn't you do when you need something?
never intercept a pass, snagging a roll out of a breadbasket or taking a shake of salt when it is not intended toward you is a no-no
It is acceptable to answer your cell phone during a meal?
what should you do with your cell phone before the business meeting starts?
turn it off, phones have no place in a business lunch, dinner, or other business social setting.
what should you do if your phone rings?
If your phone does ring, simply turn it off and apologize.
what do you do if you absolutely have to take the call?
explain this to the people at the table before the event begins and leave the table and take the call outside (briefly).
In a professional setting, is nourishment is the main purpose
no, networking is your main purpose
what should you wear to a business meeting/dinner?
you may never know what to wear, so look sharp and professional
what should you never forget to include during a conversation?
introduce yourself, don't interrupt, don't dominate the conversation, listen to what everyone has to say
do you add condiments, spices, and sauces to your meal until after you taste?
what should you do when grabbing food?
try a little bit of everything on your plate
is it okay to greet new guests from your seat?
no, everyone should stand until the new guests are seated
what should gentleman do for the ladies?
they should pull out the chair
what should gentlemen do when a lady leaves the table?
When a lady leaves the table, all gentlemen at that table should stand
how should you select your silverware?
start from the outside in, you salad fork and meal fork will be on the left, and knives and spoons are on the right
how should you signal you are done with your meal?
To signal that you are done with the course, rest your fork, tines up, and knife blade in, with the handles resting at five o'clock and the tips pointing to ten o'clock on your plate.
where should unused silverware be left?
Any unused silverware is simply left on the table
where should you put a used utensil?
it should always be kept on the edge of your plate.
what should you do if you dropped your utensil on the floor?
simply and politely ask the server to bring you a replacement.
what shouldn't you do with spills and dropped items?
Don't clean up spills with your own napkin, and don't touch items that have dropped on the floor. You can use your napkin to protect yourself from spills.
does your drinking glass goes on the right if you're right handed and on the left if you are left handed?
your drinking glass always goes on the right (think BMW, while scanning your eyes left to right, think bread, middle, water)
where does your bread plate belong?
The bread plate will always be to your left and your water glass to your right
is it proper to chew gum/mints after a meal?
no, gum chewing is considered rude especially if you are having a conversation while chewing gum
even if you have a craving for pizza, ribs, etc. it is okay to order
no, anything that requires the use of fingers should not be ordered.
what should you do if you have allergies?
If you have food allergies, be gracious. Discreetly let your server know that you can't eat something.
what should you remember throughout the meal?
you are not there for the food, you are there for networking.
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