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1. Explain the major decisions needed to design an organization structure 2. Define four major types of organization structure 3. Explain how a team differs from a group and describe the six most common forms of teams 4. Highlight the advantages and disadvantages of working in teams and list the characteristics of effective teams 5. Review the five stages of team development and explain why conflict can arise in team settings 6. Identify helpful techniques for improving meeting productivity Our…

Diagram showing how employees and tasks are grouped and where the lines of communication and authority flow

Organization Chart

Company whose structure, policies, and capabilities allow employees to respond quickly to customer needs and changes in the business environment

Agile Organization

Activities that a company considers central and vital to its business

Core Competencies

Specialization in or responsibility for some portion of an organization's overall work tasks; also called division of labor

Work Specialization

Pathway for the flow of authority from one management level to the next

Chain of Command

Chain- of- command system that establishes a clear line of authority flowing from the top down

Line Organization

Organization system that has a clear chain of command but that also includes functional groups of people who provide advice and specialized services

Line-and-staff Organization

Number of people under one manager's control; also known as span of control

Span of Management

Concentration of decision- making authority at the top of the organization


Delegation of decision- making authority to employees in lower-level positions


Grouping people within an organization according to function, division, matrix, or network


Grouping workers according to their similar skills, resource use, and expertise

Functional Structure

Grouping departments according to similarities in product, process, customer, or geography

Divisional Structure

Structure in which employees are assigned to both a functional group and a project team ( thus using functional and divisional patterns simultaneously)

Matrix Structure

Structure in which individual companies are connected electronically to perform selected tasks for a small headquarters organization

Network Structure

A unit of two or more people who share a mission and collective responsibility as they work together to achieve a goal


Team that meets to find ways of improving quality, efficiency, and the work environment

Problem-Solving Team

Team in which members are responsible for an entire process or operation

Self-Managed Team

Team whose members come from a single functional department and that is based on the organization's vertical structure

Functional Team

Team that draws together employees from different functional areas

Cross-Functional Team

Team of people from several departments who are temporarily brought together to address a specific issue


Team that may become a permanent part of the organization and is designed to deal with regularly recurring tasks


Team that uses communication technology to bring geographically distant employees together to achieve goals

Virtual Team

Uniformity of thought that occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions


A measure of how committed the team members are to their team's goals


Informal standards of conduct that guide team behavior


List of topics to be addressed in a meeting, the person( s) responsible for each topic, and the time allotted to each topic


List of topics to be addressed in a meeting, the person( s) responsible for each topic, and the time allotted to each topic


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