Chapter 2: life skills

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Abby, a recent cosmetology school graduate, has just started working at Regal Salon. She really appreciates the opportunity to work at the salon, and wants to be a success, but her lack of real-world experience and her shy demeanor are challenges she will have to overcome if she wants to be viewed as an important member of the salon team.
Abby is more likely to be considered an important member of the salon team if she:
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Abby, a recent cosmetology school graduate, has just started working at Regal Salon. She really appreciates the opportunity to work at the salon, and wants to be a success, but her lack of real-world experience and her shy demeanor are challenges she will have to overcome if she wants to be viewed as an important member of the salon team.
Abby is more likely to be considered an important member of the salon team if she:
adapts well to different situations.
One of Abby's goals is to eventually join the salon's management team. Which behavior will help Abby to achieve this goal?
exercising good manners in all interactions
What is the best motivator to keep Abby focused on her goal of joining the salon's management team?
personal desire to accomplish her goal
What should Abby do if she finds herself facing a creative block?
read through some fashion magazines
Diplomacy
Also known as tact
Effective communication skills
These include active listening, non-verbal, and verbal skills.
Emotional stability
Ability to handle a confrontation and share your feelings in a professional manner.
Receptivity
Interest in other people and responsive to their opinions, feelings, and ideas.
Sensitivity
Ability to be compassionate and responsive to other people.
Values and goals
These guide our behavior and give us direction.
MotivationA sense of personal excitement and a good reason for staying the course.RespectExhibited when you use good manners with others.self-criticismNeeds to be eliminated because it is counterproductive.self-esteemBegins with trusting your ability to achieve set goals.self-managementMaintaining control over your own life and learning.VisualizationImagining yourself working in your dream salon.Which of the following establishes the purpose and values that a business lives by?Mission statementIt is recommended that your personal mission statement be:No more than a few sentencesWhat are the basic types of goals?short-term and long-termWhen setting feasible goals, it is important to:Create a plan and revisit it oftenWhen you ensure your behavior and actions are aligned with your values, you maintain your:IntegrityWhich of the following goals is an example of a long-term goal for a cosmetology student?Obtain a management position in a salon.In the video "Demonstrating Time Management," Mandy tells Angie that even though her foil highlighting service isn't until later in the afternoon, she is preparing now because she has a break in her schedule. Which method of time management is Mandy using?Taking advantage of free timeIn the video "Demonstrating Time Management," Angie and Mandy are planning to go to a movie after work. This is an example of:rewarding themselves with a special treat for efficient time management.In the video "Demonstrating Time Management," while Angie and Mandy are having a conversation, Cindy enters, looking for food because she didn't have time to go to lunch. What should Cindy have done?created a more flexible schedule