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1. Identify four contemporary staffing challenges and explain the process of planning for a company's staffing needs 2. Discuss the challenges and advantages of a diverse workforce and identify five major dimensions of workforce diversity 3. Describe the three phases involved in managing the employment lifecycle 4. Explain the steps used to develop and evaluate employees 5. Describe the major elements of employee compensation 6. Identify the most significant categories of employee benefits…

Management Specialized function of planning how to obtain employees, oversee their training, evaluate them, and compensate them

Human Resources ( HR)

____-____ balance Efforts to help employees balance the competing demands of their personal and professional lives


Overall environment that results from job and work conditions

Quality of Work Life (QWL)


Qualit of Work Life

Statement of the tasks involved in a given job and the conditions under which the holder of the job will work

Job Description

Statement describing the kind of person who would be best for a given job— including the skills, education, and previous experience that the job requires

Job Specification

________ ____ Percentage of the workforce that leaves every year

Turnover Rate

_________ ________ Workforce planning efforts that identify possible replacements for specific employees, usually senior executives

Succession Planning

Efforts to keep current employees

Employee Retention

Nonpermanent employees, including temporary workers, independent contractors, and full- time employees hired on a probationary basis

Contingent Employees

______ Discrimination on the basis of gender


_____ _______Invisible barrier attributable to subtle discrimination that keeps women and minorities out of the top positions in business

Glass Ceiling

______ __________ Unwelcome sexual advance, request for sexual favors, or other verbal or physical conduct of a sexual nature within the workplace

Sexual Harassment

_________ ___________Programs and policies that help companies support diverse workforces and markets

Diversity Initiatives

__________ Process of attracting appropriate applicants for an organization's jobs


___________ Process of getting rid of an employee through layoff or firing


Termination of employees for economic or business reasons


______ _______ Distributions of financial incentives to employees who voluntarily depart; usually undertaken in order to reduce the payroll

Worker Buyouts

_________ __________ Required dismissal of an employee who reaches a certain age

Mandatory Retirement

___________ __________ Evaluations of employees' work according to specific criteria

Performance Appraisals

___-______ review Multidimensional review in which a person is given feedback from subordinates, peers, and superiors

360-Degreee Review

_________ __________ __________ Real- time, computer- based evaluation of employee performance

Electronic Peformance Monitoring (EPM)

__________ ________ Sessions or procedures for acclimating new employees to the organization

Orientation Programs

______ _________ A list of the skills a company needs from its workforce, along with the specific skills that individual employees currently possess

Skills Inventory

___________ Money, benefits, and services paid to employees for their work


______ Fixed cash compensation for work, usually by yearly amount; independent of the number of hours worked


_____ Cash payment based on the number of hours the employee has worked or the number of units the employee has produced


_____ Cash payment, in addition to regular wage or salary, that serves as a reward for achievement


__________ Employee compensation based on a percentage of sales made


______ _______ The distribution of a portion of the company's profits to employees

Profit Sharing

____ _______ Tying rewards to profits or cost savings achieved by meeting specific goals

Gain Sharing

___ ___ ___________ Incentive program that rewards employees for meeting specific, individual goals

Pay for Performance

_________-_____ ____ Pay tied to an employee's acquisition of knowledge or skills; also called competency- based pay or skill- based pay

Knowledge-based Pay

________ ________ employee benefits Compensation other than wages, salaries, and incentive programs

Employee Benefits

_________ _____ Flexible benefit programs that let employees personalize their benefits packages

Caferteria Plans

__________ _____ Company-sponsored programs for providing retirees with income

Retirement Plans

_______ _____ Generally refers to traditional, defined benefit retirement plans

Pension Plans

____ _____ A defined contribution retirement plan in which employers often match the amount employees invest

401(k) Plans

_______ _____-________ ____ Program enabling employees to become partial owners of a company

Employee Stock-Ownership Plan (ESOP)

_____ _______ Contract allowing the holder to purchase or sell a certain number of shares of a particular stock at a given price by a certain date

Stock Options

________ __________ _______ Company- sponsored counseling or referral plan for employees with personal problems

Employee Assistance Program

External forces that would force managers to realign their workforces would include all of the following EXCEPT ______.
A. changes in market needs
B. declining product sales
C. competitive moves
D. new legislation or regulations
E. advances in technology

E. advances in technology

The overall environment that results from workplace conditions is referred to as _____.
A. gain sharing
B. work-life balance
C. orientation
D. quality of work life
E. worker burnout

D. quality of work life

By reviewing the ______, applicants can learn what to expect from the job and what the company will expect from them.
A. orientation program
B. salary survey
C. job description
D. sucession plan

C. job description

not unlike a sports team, a(n) ______ shows the "backup players" for each key position in the company and identifies positions that do not have backup players so that the company can groom employees for those positions.
A. job analysis
B. job description
C. golden handshake
D. replacement chart
E. retention analysis

D. replacement chart

janet teaches the 1st grade class at Meadows Elementary on Monday, Wednesday and Friday. Jeff teaches the class on Tuesday and Thursday, Under this ______ arangement, they split the salary and benefits of the job on a pro-rata basis.
A. flextime
B. gain sharing
C. job sharing
D. succession planning
E. performance monitoring

C. job sharing

All of the followin are suggested as causes of the gender pay gap EXCEPT ______h.
A. different occupational choices
B. women's lower educational levels
C. less job training
D. absences from the workforce to care for children
E. sexual harassment

E. sexual harassment

The _____ Act provides retirement, disability and medical coverage for employees and their dependents and is jointly funded by employers and employees.
A. socail security
B. civil rights
C. fair labor standards
D. employee retirement income security
E. national retirement security

A. social security

_______ services for laid-off executives typically include resume-writing courses, caree counseling and secretarial assistance.
A. golden handshake
B. downsizing
C. outplacement
D. re-employment
E. outsourcing

C. outplacement

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