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49 terms

Business in Action Ch 11 BUSN100 Employee Development and Support

1. Identify four contemporary staffing challenges and explain the process of planning for a company's staffing needs 2. Discuss the challenges and advantages of a diverse workforce and identify five major dimensions of workforce diversity 3. Describe the three phases involved in managing the employment lifecycle 4. Explain the steps used to develop and evaluate employees 5. Describe the major elements of employee compensation 6. Identify the most significant categories of employee benefits and s…
Management Specialized function of planning how to obtain employees, oversee their training, evaluate them, and compensate them
Human Resources ( HR)
____-____ balance Efforts to help employees balance the competing demands of their personal and professional lives
Overall environment that results from job and work conditions
Quality of Work Life (QWL)
Qualit of Work Life
Statement of the tasks involved in a given job and the conditions under which the holder of the job will work
Job Description
Statement describing the kind of person who would be best for a given job— including the skills, education, and previous experience that the job requires
Job Specification
________ ____ Percentage of the workforce that leaves every year
Turnover Rate
_________ ________ Workforce planning efforts that identify possible replacements for specific employees, usually senior executives
Succession Planning
Efforts to keep current employees
Employee Retention
Nonpermanent employees, including temporary workers, independent contractors, and full- time employees hired on a probationary basis
Contingent Employees
______ Discrimination on the basis of gender
_____ _______Invisible barrier attributable to subtle discrimination that keeps women and minorities out of the top positions in business
Glass Ceiling
______ __________ Unwelcome sexual advance, request for sexual favors, or other verbal or physical conduct of a sexual nature within the workplace
Sexual Harassment
_________ ___________Programs and policies that help companies support diverse workforces and markets
Diversity Initiatives
__________ Process of attracting appropriate applicants for an organization's jobs
___________ Process of getting rid of an employee through layoff or firing
Termination of employees for economic or business reasons
______ _______ Distributions of financial incentives to employees who voluntarily depart; usually undertaken in order to reduce the payroll
Worker Buyouts
_________ __________ Required dismissal of an employee who reaches a certain age
Mandatory Retirement
___________ __________ Evaluations of employees' work according to specific criteria
Performance Appraisals
___-______ review Multidimensional review in which a person is given feedback from subordinates, peers, and superiors
360-Degreee Review
_________ __________ __________ Real- time, computer- based evaluation of employee performance
Electronic Peformance Monitoring (EPM)
__________ ________ Sessions or procedures for acclimating new employees to the organization
Orientation Programs
______ _________ A list of the skills a company needs from its workforce, along with the specific skills that individual employees currently possess
Skills Inventory
___________ Money, benefits, and services paid to employees for their work
______ Fixed cash compensation for work, usually by yearly amount; independent of the number of hours worked
_____ Cash payment based on the number of hours the employee has worked or the number of units the employee has produced
_____ Cash payment, in addition to regular wage or salary, that serves as a reward for achievement
__________ Employee compensation based on a percentage of sales made
______ _______ The distribution of a portion of the company's profits to employees
Profit Sharing
____ _______ Tying rewards to profits or cost savings achieved by meeting specific goals
Gain Sharing
___ ___ ___________ Incentive program that rewards employees for meeting specific, individual goals
Pay for Performance
_________-_____ ____ Pay tied to an employee's acquisition of knowledge or skills; also called competency- based pay or skill- based pay
Knowledge-based Pay
________ ________ employee benefits Compensation other than wages, salaries, and incentive programs
Employee Benefits
_________ _____ Flexible benefit programs that let employees personalize their benefits packages
Caferteria Plans
__________ _____ Company-sponsored programs for providing retirees with income
Retirement Plans
_______ _____ Generally refers to traditional, defined benefit retirement plans
Pension Plans
____ _____ A defined contribution retirement plan in which employers often match the amount employees invest
401(k) Plans
_______ _____-________ ____ Program enabling employees to become partial owners of a company
Employee Stock-Ownership Plan (ESOP)
_____ _______ Contract allowing the holder to purchase or sell a certain number of shares of a particular stock at a given price by a certain date
Stock Options
________ __________ _______ Company- sponsored counseling or referral plan for employees with personal problems
Employee Assistance Program
External forces that would force managers to realign their workforces would include all of the following EXCEPT ______.
A. changes in market needs
B. declining product sales
C. competitive moves
D. new legislation or regulations
E. advances in technology
E. advances in technology
The overall environment that results from workplace conditions is referred to as _____.
A. gain sharing
B. work-life balance
C. orientation
D. quality of work life
E. worker burnout
D. quality of work life
By reviewing the ______, applicants can learn what to expect from the job and what the company will expect from them.
A. orientation program
B. salary survey
C. job description
D. sucession plan
C. job description
not unlike a sports team, a(n) ______ shows the "backup players" for each key position in the company and identifies positions that do not have backup players so that the company can groom employees for those positions.
A. job analysis
B. job description
C. golden handshake
D. replacement chart
E. retention analysis
D. replacement chart
janet teaches the 1st grade class at Meadows Elementary on Monday, Wednesday and Friday. Jeff teaches the class on Tuesday and Thursday, Under this ______ arangement, they split the salary and benefits of the job on a pro-rata basis.
A. flextime
B. gain sharing
C. job sharing
D. succession planning
E. performance monitoring
C. job sharing
All of the followin are suggested as causes of the gender pay gap EXCEPT ______h.
A. different occupational choices
B. women's lower educational levels
C. less job training
D. absences from the workforce to care for children
E. sexual harassment
E. sexual harassment
The _____ Act provides retirement, disability and medical coverage for employees and their dependents and is jointly funded by employers and employees.
A. socail security
B. civil rights
C. fair labor standards
D. employee retirement income security
E. national retirement security
A. social security
_______ services for laid-off executives typically include resume-writing courses, caree counseling and secretarial assistance.
A. golden handshake
B. downsizing
C. outplacement
D. re-employment
E. outsourcing
C. outplacement