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Conflict Management Midterm
Terms in this set (55)
Steve and Bonnie disagree on how to spend the money they receive from their tax refund. Steve wants to take the family on a trip to Seattle and Bonnie wants to save it for a rainy day. What type of goal does this conflict interaction represent?
The goals one has for the outcome of a conflict prior to actively engaging in it are called ___ goals.
Tyler is young, naturally gifted athlete. Unfortunately, his work ethic does not match his talent. When he completed a competition in sixth place rather than his expected first or second place, he spent a great deal of time and energy telling people how the judges were unfair and biased toward other athletes. Tyler is using which of the following face-saving strategies?
B. Claiming unjust intimidation
Relationship goals answer which of the below questions?
B. "Who are we to each other?"
Transactive goals develop
A. during conflict episodes rather than before and after
Retrospective goals are the ones that
C. give us a sense of clarify of the implications of a conflict when we look back on it
Wilmot and Hocker summarize several different advantages of clarifying your goals in a conflict. Which of the following is NOT an advantage identified?
E. figuring out other's goals helps you manipulate the situation so you can get what you really want
Which of the following statements is NOT one of the basic principles of relational interests and goals?
A. identity issues do not typically affect relationship messages.
Which of the following are considered to be the "drivers" of disputes?
B. Relationship, identity
If you work to reach your own goal while at the same time seek to please the other, you are upholding which of the following items on the author's checklist for "good goals?"
D. Goals recognize interdependence
B. states of feelings
Which of the following is NOT a principle of emotion in conflict?
C. Intensity of emotion rarely varies through the conflict process
"When you tease me in front of our friends, I feel embarrassed" is an example of:
D. an XYZ statement
Which of the following is NOT a misperception about emotions:
D. Emotions can be managed
Which emotion has been termed the "moral" emotion?
Lori traditionally hosts Thanksgiving at her house for 10-15 of her relatives. Rarely do any of the guests help out with dinner...
C. Setting boundaries
Too little sadness can result in:
B. Distorted emotional expression
When we feel extremely intense emotions during conflict, we are usually experiencing a threat to which of the following elements of the TRIP acronym?
One important part of expressing anger in a responsible manner includes:
E. All of these are helpful in responsibly expressing anger
During a year long divorce...
C. Unrestrained conflict
Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed hours. Jake's boss uses what kind of power over him?
B. Resource control
Imagine you are looking for a new job. You know that your friend, Alicia, knows the VP of a company where you would like to work. How would the text describe Alicia's influence on you?
A. Interpersonal linkages
While preparing to teach an online course, Julie regularly seeks out the assistance of Tony, the tech support. How would the text describe Tony's "power currency" in this scenario?
Which of the following is NOT one of the ways you might deny using power in a conflict?
C. Deny the other person communicated anything
The fundamental concept in conflict is:
Latisha appreciates the fact that she has been trained in the art of public address because she finds that in many situations she can employ her _____ as a power currency.
D. Communication skills
Which of the following is the most accurate statement about power currencies?
C. Developing a repertoire of currencies is a better base for sharing powerq
Which of the following is NOT one of the basic forms of conversation that are likely to help alter an imbalance of power?
D. Express pessimism
Which of the following statements is NOT consistent with Wilmot and Hocker's description of competitive power?
E. Competitive power does not have a place in constructive conflict
When Ken's parent's died...Ken's decision is an example of which of the following moves?
C. Stay emotionally connected to significant others even when things get intense.
Conflict patterns that tend to mirror one another are called
Which of the following is a disadvantage to using competition/dominating as a style for managing conflict?
E. All of these are disadvantages to using competition for managing conflicts
Conflict ____ are patterned responses or clusters of behavior that people use in conflict. Conflict ______ are individual moves that people make to carry out their general approach.
E. Styles, tactics
All of the following are examples of verbal aggression EXCEPT for
C. Requests for information
Nicole and Ryan disagree over where they should spend their holidays. Lately, each time Nicole tries to discuss the issue with Ryan, Ryan response with a joke or changes the subject. According to Kilmann and Thomas, Ryan is using which style of conflict?
In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style?
You are more likely to compete rather than accommodate when you score high on which of the following?
A. concern for self
Obliging may be linked to which of the following in which what one does, thinks, or feels is dependent on what someone else does, thinks, or feels?
Rashid is responsible for taking care of his brother...Which of the following best describes the credibility of Rashid's threat?
B. It is not credible because Rashid does not control the outcome of the negative sanction
Which of the following is NOT one of the patterns of violence described in the book?
B. Intimate violence is rarely reciprocal
Which of the following is NOT an essential feature of Wilmot and Hocker's definition of interpersonal conflict?
The Chinese character for crisis or conflict includes both
B. Opportunity and danger
Which of the following is a potential benefit of conflict for interpersonal relationships?
A. Partners increase understanding of each other.
According to the authors of your text, which of the following statements represents a positive approach to conflict?
D. Conflict serves the function of "bringing problems to the table."
Derek says, "I don't like to lose arguments. The way I figure it, when you have a disagreement, there can only be one winner." Derek's orientation for conflict is BEST described as
Which of the following is NOT one of the four horsemen of deconstructive conflict?
Wilmot and Hocker discuss several benefits of improving your conflict management skills. Which of the following is one of those benefits?
E. C and D (People around you will benefit from your improved skills, you can improve your relationships)
A spiral that moves only in one direction--upward and onward--is an example of which type of spiral?
Which of the following statements best describe an aggressive family system?
D. Have an audience present when you engage someone.
The following statement by Justin is about a conflict with his sister Shannon is an example of which of the conflict metaphors below? "The next time she says something about my lifestyle I'm likely to blow louder than a Mt. St. Helen's eruption."
B. Conflict is an act of nature
Which of the following is generally true about research regarding gender differences in conflict?
D. Women are more likely to avoid a conflict than men.
Which of the following metaphors would your authors consider "transformative?"
D. Conflict is a dance
Which of the following statements is a commonly-held negative view of conflict?
E. All of the above (harmony is normal and conflict is abnormal, disagreements are the same thing as conflicts, conflict constitutes a breakdown of communication, conflict should never be escalated)
According to Wilmot and Hocker, the most common metaphor used to describe conflict is
A. Conflict is a war
According to Wilmot and Hocker, which type of family is characterized by walking away from conflicts, never raising your voices, not telling anyone if there is a struggle, and keeping strong feelings to yourself?
D. Avoidant family
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